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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
933 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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933 Reviews of Mercedes-Benz of Paramus - Service Center
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September 13, 2018
The repair service was outstanding Mercedes-Benz of Paramus is the best I will recommend it to all my family and friends I look forward to my next experience every pair and I'll be ther Mercedes-Benz of Paramus is the best I will recommend it to all my family and friends I look forward to my next experience every pair and I'll be there and continue to support this dealership. More
by KEITHKENNEY
Verified CustomerEmployees Worked With
Jeff Chun
September 13, 2018
Service Friendly and efficient service visit, only negative was length of time to get appointment with a loaner, took over 2 weeks to get an appointment. Friendly and efficient service visit, only negative was length of time to get appointment with a loaner, took over 2 weeks to get an appointment. More
by SUMMITPEDIATRICS
Employees Worked With
September 13, 2018
Service Center Still needs to work A visit to the dealership should not be one of issues and trying to get a loaner for the appointment when dropping one of our vehicles for service. O A visit to the dealership should not be one of issues and trying to get a loaner for the appointment when dropping one of our vehicles for service. Our visit to the Porsche dealership is a polar opposite experice then what has been a norm at this dealership. The last four appointments that our vehicles required a converasation with the General Manager as the service manager would not/ could not provide a loaner irrespective of the fact that one was ordered at the time of the appointment. To be honest I do not know why we were asked to fill out this survey while we are still waiting to get answers on the vehicle we just picked up a couple of days. And speaking of picking up a vehicle we usually receive a car was with the vehicles after a service appointment, however this too was overlooked during this appointment. More
by GAZCOCKA
Employees Worked With
Dave Delaney
September 12, 2018
Solid Dave was great Staff was very professional Car was serviced and inspected It’s an older model so I expected them to up sell but the bill came in l Dave was great Staff was very professional Car was serviced and inspected It’s an older model so I expected them to up sell but the bill came in lower than the estimate More
by JOHN1180
Employees Worked With
David Delmonico
September 12, 2018
Thumbs Up The entire team works hard to fit you in and fix your car the day of the issue. The place is also spotless. One small item is that the team always was The entire team works hard to fit you in and fix your car the day of the issue. The place is also spotless. One small item is that the team always washes your car and after that, it takes some time to get you the car so you can exit the place. More
by TMURPHY1
Employees Worked With
Not sure who I worked with.
September 12, 2018
Exceptional Service Monte and Kief are the best. The reason we still come there with our GLE Coupe. We will be back for the tires and brakes. Monte and Kief are the best. The reason we still come there with our GLE Coupe. We will be back for the tires and brakes. More
by RIDLEY.KIEF
Employees Worked With
Phil Campbell, Kief Ridley, Monte Harris, Donna Thomas
September 11, 2018
great service rep Fantastic service rep and salesman who procured a great loner for me. My biggest rub on bringing my g wagen in for a service is that they give a small Fantastic service rep and salesman who procured a great loner for me. My biggest rub on bringing my g wagen in for a service is that they give a small car in exchange. More
by DDELUCA0
September 10, 2018
Flat tire and oil problem Dan was wonderful - fast and effective We waited for about two hours and the job was done!!! My son’s first car and he loved the experience! Dan was wonderful - fast and effective We waited for about two hours and the job was done!!! My son’s first car and he loved the experience! More
by deborah.cenci
Employees Worked With
Richie Nelson, Rich Perry, Dan Murphy, Dave Delaney
September 10, 2018
excellent service as usual! customer service associates listened attentively and met and performed the service that met my needs to the fullest! I have learned to expect and rece customer service associates listened attentively and met and performed the service that met my needs to the fullest! I have learned to expect and receive this level anytime I used your service!!! More
by FRANKCG
Employees Worked With
do not recall
September 10, 2018
The worst experience After 2 weeks waiting for the service and change of alternator, one of the employees damaged the Shifting bezel of my car. I was returned my car witho After 2 weeks waiting for the service and change of alternator, one of the employees damaged the Shifting bezel of my car. I was returned my car without any notification of the damage that had been done. I asked an employee what had happened and they took the car to back for a few minutes and returned it me as if it was “fixed” and to not worry about it. As I was driving home I noticed that all they did was glue the shifting belt down and it was already coming apart. I immediately brought the car back at 9pm knowing that if I didn’t bring it back right away they would say I damaged the car. I asked to speak to a manager and a Mr. Candela spoke to me, posing to be the manager. I was left without a car for an additional week and was never given any information as to why or who damaged the shifter. I was not happy with the service and would not recommend this service center to anyone. I felt taken advantage of and cheated. More
by JCANTILLOBB
Employees Worked With
Joe Candela, Glenn Morato
