Mercedes-Benz of Paramus - Service Center

Service Center Still needs to work A visit to the dealership should not be one of issues and trying to get a loaner for the appointment when dropping one of our vehicles for service. O A visit to the dealership should not be one of issues and trying to get a loaner for the appointment when dropping one of our vehicles for service. Our visit to the Porsche dealership is a polar opposite experice then what has been a norm at this dealership. The last four appointments that our vehicles required a converasation with the General Manager as the service manager would not/ could not provide a loaner irrespective of the fact that one was ordered at the time of the appointment. To be honest I do not know why we were asked to fill out this survey while we are still waiting to get answers on the vehicle we just picked up a couple of days. And speaking of picking up a vehicle we usually receive a car was with the vehicles after a service appointment, however this too was overlooked during this appointment. More

excellent service as usual! customer service associates listened attentively and met and performed the service that met my needs to the fullest! I have learned to expect and rece customer service associates listened attentively and met and performed the service that met my needs to the fullest! I have learned to expect and receive this level anytime I used your service!!! More

The worst experience After 2 weeks waiting for the service and change of alternator, one of the employees damaged the Shifting bezel of my car. I was returned my car witho After 2 weeks waiting for the service and change of alternator, one of the employees damaged the Shifting bezel of my car. I was returned my car without any notification of the damage that had been done. I asked an employee what had happened and they took the car to back for a few minutes and returned it me as if it was “fixed” and to not worry about it. As I was driving home I noticed that all they did was glue the shifting belt down and it was already coming apart. I immediately brought the car back at 9pm knowing that if I didn’t bring it back right away they would say I damaged the car. I asked to speak to a manager and a Mr. Candela spoke to me, posing to be the manager. I was left without a car for an additional week and was never given any information as to why or who damaged the shifter. I was not happy with the service and would not recommend this service center to anyone. I felt taken advantage of and cheated. More

Just can't do it anymore. Asked for a repair of warrantied item. I know that it was warrantied because a Freightliner service center told me as such, but they couldn't repair u Asked for a repair of warrantied item. I know that it was warrantied because a Freightliner service center told me as such, but they couldn't repair under warranty because they are Freightliner Dealer. They had to call me back 3 times to "adjust the price". I can't do this anymore. Service costs are not suitable for business/construction needs. If the vehicle had an appointment for 7 am to be dropped off, the vehicle should have been ready within the same day. Instead, I receive a call at the end of the day asking for authorization for repairs. That keeps the van for another day. ( First I was Quoted $750 for side chain repair, Freightliner was $250 Cheaper, but...ok...but when vehicle was ready...$1500+ including charging for repairs for warrantied items.) I don't appreciate this type of business practice. Turnaround should be much faster for the cost of service. Keeping the vehicle for 2+ days is not acceptable. And this doesn't even begin to skim the topic of my father's experience within the same amount of time. Service had his car for over 1 week, and the vehicle wasn't even looked at. Seriously? The only two good people at this dealership are Chris Furbacher & James ( Sprinter Mechanic ). I forgot who I worked with last time, but it tells me to select 10 employees.. These 10 employees are only selected for the sake of selection, not that I worked with them. I didn't ask to give you a survey, you emailed me asking. This is my experience. More