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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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932 Reviews of Mercedes-Benz of Paramus - Service Center
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September 17, 2018
Not what it used to be Service is slow and not responsive. I called ahead to reschedule my appointment no answer. I arrived and waited a half hour with no agent so I filled Service is slow and not responsive. I called ahead to reschedule my appointment no answer. I arrived and waited a half hour with no agent so I filled out the form and left to catch my flight I left my car for 5 Days no one called to tell me it was done and ready. I called in advance when flight landed to see if ready no one answered went to mail. Arrived to pick it up ... and waited again, no sense of urgency or interest. I really expect better from Mercedes. (Ps. The guy I was waiting with had same experience) More
by DWB
Verified CustomerEmployees Worked With
It wasn’t clear just the lady at cash and lady at reception. Never met a service agent.
September 17, 2018
Kief in the Service Dept. worked things out for our best! We had a situation where we needed a loaner and none was available. Kief was kind enough to listen to our concerns and make sure that we got our car We had a situation where we needed a loaner and none was available. Kief was kind enough to listen to our concerns and make sure that we got our car back the same day; and he did it in the most pleasant and professional manner. This is what Customer Service is all about! Thank you!!! More
by Gilly
Employees Worked With
Kief Ridley
September 14, 2018
Window problem Driver side window had to be reprogrammed because it would not stay up. One day in service got a loaner car ready nexr day. Great dealership. Driver side window had to be reprogrammed because it would not stay up. One day in service got a loaner car ready nexr day. Great dealership. More
by edchmiel
Employees Worked With
Glenn Morato
September 14, 2018
Hurricane Florence displaces MB Customer Having been evacuated from Southport, NC, we landed with family in Wyckoff ,NJ for safety. In a coincidence we needed new tires on our CLS550 and my b Having been evacuated from Southport, NC, we landed with family in Wyckoff ,NJ for safety. In a coincidence we needed new tires on our CLS550 and my brother referred us to his dealer, MB of Paramus. I must say that it was a great referral. CJ, Teresa and Natalie treated me like I was a regular customer of their dealership. Everybody was professional, accommodating and caring of my situation and service needs for my car. If I ever move back to NJ, you can be sure MB Paramus will become my go to for Sales & Service. More
by rstefany
Employees Worked With
September 14, 2018
Couldn't speak with my advisers for 36 hours! They pick up my car 11 a.m. until the next day 6 p.m. I wasn't able to speak to my advisor. I called numerous time and left voicemails, I couldn't get They pick up my car 11 a.m. until the next day 6 p.m. I wasn't able to speak to my advisor. I called numerous time and left voicemails, I couldn't get anyone to let me know the status of my car. Also regarding the loner I ask for bigger car since my car is a truck I received small C-Class loaner, they were assuring me that I could fit car seat and two other kids in the back which I wasn't able to do. We hustle for 4 days. I wish the communication between the customer and dealer improved in the future. My car came back not vacuumed only washed outside sloppy job More
by SYLVIAAYDIN
Employees Worked With
Steve Dufalo
September 14, 2018
“Always Satisfied” I have been buying my car from from Mercedes-Benz of Paramus for years and each experience gets better and better.if you are looking to buy a Mercedes I have been buying my car from from Mercedes-Benz of Paramus for years and each experience gets better and better.if you are looking to buy a Mercedes please stop by Prestige you won’t regret it.@ More
by DANNMARIE25
Employees Worked With
Other Employees :
Jamali Howell, Diane Walsh, Kareem Jason Raposo
September 14, 2018
Great customer service Joe the service man was very helpfull and pleasant remained me of how it was 2yrs ago He gave me the necessary information needed and made me feel Joe the service man was very helpfull and pleasant remained me of how it was 2yrs ago He gave me the necessary information needed and made me feel appreciated More
by MISSLADYNURSE
Employees Worked With
Joe Candela
September 13, 2018
service for ABS/EPSsystem Did not start out well but staff was quick to rectify issue and provide correct outcome. I found that there is a lack of communication between staff. Did not start out well but staff was quick to rectify issue and provide correct outcome. I found that there is a lack of communication between staff. More
by DCD3860
Employees Worked With
Kief Ridley, Monte Harris, Jason Velazquez, David Delmonico
September 13, 2018
Terrible Customer Service! I dropped off the car on Friday 9/7 at 9AM (no loaner was availble when appt was made but was told it will take hours to complete the service). After I dropped off the car on Friday 9/7 at 9AM (no loaner was availble when appt was made but was told it will take hours to complete the service). After multiple calls on Saturday, Sunday and Monday, I got a call back from service rep on Tuesday morning to tell me they are wokring on my car and should be ready at night! When I got to dealership at night, rep was’t there and paperwork was not ready for me to receive the car! Another service rep had to help me locate the paperwork so my car can be released. If I can give this dealership 0 stars, I would gladly do it. Terrible, terrible, terrible customer service! More
by Unhappy Customer
Employees Worked With
Glenn Morato
September 13, 2018
The repair service was outstanding Mercedes-Benz of Paramus is the best I will recommend it to all my family and friends I look forward to my next experience every pair and I'll be ther Mercedes-Benz of Paramus is the best I will recommend it to all my family and friends I look forward to my next experience every pair and I'll be there and continue to support this dealership. More
by KEITHKENNEY
Employees Worked With
Jeff Chun
