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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
933 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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933 Reviews of Mercedes-Benz of Paramus - Service Center
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October 15, 2018
Service Call Service to vehicle was fine. New service protocol for drop off and pick up needs work. With Prestige system, it was better. The dealer called 4 tim Service to vehicle was fine. New service protocol for drop off and pick up needs work. With Prestige system, it was better. The dealer called 4 times to confirm appointment. When I got there I wasn't on the list. Car kept overnight with no call. Waited 30 minutes for pick up, talked to 3 people and nobody could get my car. More
by NBLAU
Verified CustomerEmployees Worked With
none
October 12, 2018
happy with the service experience I like the dealership. Plus they do a pretty good job with smile and efficiency. When I am in the market to buy Mercedes I will definitely visit them I like the dealership. Plus they do a pretty good job with smile and efficiency. When I am in the market to buy Mercedes I will definitely visit them again. More
by GAUTAM SETHNA
Employees Worked With
October 11, 2018
Chaotic Not organized and it’s the worst in the morning even with appointment. Terrible management and how can they not schedule enough staff in the morning w Not organized and it’s the worst in the morning even with appointment. Terrible management and how can they not schedule enough staff in the morning while everyone is trying to drop off and go to work??Glenn was good but not the overall management. More
by KK
Employees Worked With
Glenn Morato
October 11, 2018
Tire with a nail in it They did nothing, because there was no leakage of air. This tire once before had a nail in it that required a repair. I think a tire in this condit They did nothing, because there was no leakage of air. This tire once before had a nail in it that required a repair. I think a tire in this condition should at least be fixed in some way. If the owner had a problem it would be fixed, they would not have done nothing. More
by DLB10MBZZ
Employees Worked With
Do not know the name(s)
October 11, 2018
Efficient Glenn Morato was very helpful and knowledgeable and efficient! I was extremely pleased with his service to me! I could only hope all service managers Glenn Morato was very helpful and knowledgeable and efficient! I was extremely pleased with his service to me! I could only hope all service managers are as good as he! More
by GFCHRYSSANTHOU
Employees Worked With
Glenn Morato
October 11, 2018
Great service experience at Mercedes Benz of Paramus Service at Mercedes Benz of Paramus was outstanding. I was greeted as soon as I drove up and the service was finished in a reasonable timeframe. Dan w Service at Mercedes Benz of Paramus was outstanding. I was greeted as soon as I drove up and the service was finished in a reasonable timeframe. Dan was informative, professional and pleasant. Service at Mercedes Benz of Paramus is it's crown jewel. More
by DENISEST72150
Employees Worked With
Dan Murphy
October 11, 2018
Unsatisfied Unfortunately the service center lacked good customers service and they appeared to show little to no effort in trying to help me as customer. It seem Unfortunately the service center lacked good customers service and they appeared to show little to no effort in trying to help me as customer. It seemed as if I had to harass the service department to return my calls. Towards the end of our service experience after countless calls and voicemails they were very helpful and ensured that my vehicle will be running smoothly. To improve this i feel like they should show better customer service towards customers with sprinter vans. They should also treat comebacks with more of a priority. I tried to speak to the service manger even left him three to four messages and he never responded to one, he should be attentive towards customers as well. More
by PEDROVENT
Employees Worked With
Scott Gordon
October 10, 2018
Tire Repair/Replacement Service Manager was David Delmonica- He was helpful and informative- My chief complaint is related to wait time and having to return twice to have the Service Manager was David Delmonica- He was helpful and informative- My chief complaint is related to wait time and having to return twice to have the tire replaced- staff is generally pleasant but the overall experience is less than stellar. More
by mousefan
Employees Worked With
David Delmonico
October 10, 2018
Tire change Joe did a great job helping me get my tire replaced and paid for by insurance in 1.5 hours. I can’t recommend this service center enough. They also wa Joe did a great job helping me get my tire replaced and paid for by insurance in 1.5 hours. I can’t recommend this service center enough. They also washed my car inside and out which was a nice surprise. More
by aliciatrapini
Employees Worked With
Joe Candela
October 09, 2018
EXCELLENT AMAZING EXPERIENCE FROM MAKING AN APPOINTMENT TO PICKING UP MY VEHICLE, I WILL RECOMMEND THE SERVICE DEPARTMENT TO ALL MY FRIENDS. MONTE HARRIS WAS AMAZING EXPERIENCE FROM MAKING AN APPOINTMENT TO PICKING UP MY VEHICLE, I WILL RECOMMEND THE SERVICE DEPARTMENT TO ALL MY FRIENDS. MONTE HARRIS WAS EXCELLENT, THANKS FOR YOUR HELP More
by GAVIOTA124
Employees Worked With
Monte Harris
