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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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932 Reviews of Mercedes-Benz of Paramus - Service Center
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October 25, 2018
Service and Repair Mercedes of Paramus is a great place to come to for service. They are kind of pricey but they take they're time and do a nice quality job. Also I was Mercedes of Paramus is a great place to come to for service. They are kind of pricey but they take they're time and do a nice quality job. Also I was able to get a loaner while they were repairing my vehicle. Employees are friendly and very helpful. I will return. More
by Mo
Verified CustomerEmployees Worked With
Richard Lombardi, Glenn Morato
October 25, 2018
Expensive Its an ok experience. Very expensive for menial things. $200 for an oil change, $60 for rotating tires? Insane. My 6 cylinder uses the same oil and th Its an ok experience. Very expensive for menial things. $200 for an oil change, $60 for rotating tires? Insane. My 6 cylinder uses the same oil and that is $89. This is a 4 cylinder. Pathetic. More
by johndg88
Employees Worked With
I forget the name.
October 24, 2018
Service Rating Dan Murphy provided excellent customer service in the service department. He was professional, courteous, and friendly. He also provided updates vi Dan Murphy provided excellent customer service in the service department. He was professional, courteous, and friendly. He also provided updates via text on the status of the vehicle, which was extremely convenient. More
by YVONNEMARRERO
Employees Worked With
Dan Murphy
October 24, 2018
Service of my flat tire Came Saturday and nobody was in the front deak outside which feels like we don’t know what to do . David though immediately came up to help me told me Came Saturday and nobody was in the front deak outside which feels like we don’t know what to do . David though immediately came up to help me told me that it will take over an hr which I don’t mind because he was honest he also got on the phone with the warranty company and took care of my flat tire ! Thanks David I More
by FRANCES3
Employees Worked With
Dave Delaney
October 24, 2018
E350 Service Very pleased with the service and the way that I was treated. Waited for service which took a reasonable amount of time. Cost was reasonable, no pre Very pleased with the service and the way that I was treated. Waited for service which took a reasonable amount of time. Cost was reasonable, no pressure and no games, Bought two cars from them and have service done here as well. Travel an hour to get there when there is a MB dealer 15 minutes from my house. More
by Chiefy
October 24, 2018
Excellent service My service advisor, Glenn Morato, was professional, responsive and an advocate on my belalf. He went above and beyond to insure I was appropriately bi My service advisor, Glenn Morato, was professional, responsive and an advocate on my belalf. He went above and beyond to insure I was appropriately billed for the service performed. He also successfully obtained warranty coverage for me on an issue with my front seat. More
by ARENDAJR
Employees Worked With
Glenn Morato
October 22, 2018
Kief Ridley Best of the Best Kief is such a spectacular person. He is always there to help. He makes spending money on parts easy. Than you Kief for always helping. Kief is such a spectacular person. He is always there to help. He makes spending money on parts easy. Than you Kief for always helping. More
by KWGCLIENTS
Employees Worked With
Kief Ridley
October 22, 2018
i have such hard time for them to give me an appointment with a loaner car. i tried to call the service manager and left several messages for him, but with no respond from him. i have to drive abut 10 days with a loaner car. i tried to call the service manager and left several messages for him, but with no respond from him. i have to drive abut 10 days with the engine light on, tire pressure light and break light. More
by ALFAYEDS
Employees Worked With
Glenn Morato
October 20, 2018
Great service I had a very good experience with the dealership. Service manager, Steve Dufalo, was very responsive and helped communicate the issue I had with the c I had a very good experience with the dealership. Service manager, Steve Dufalo, was very responsive and helped communicate the issue I had with the car to Mercedes USA. He followed up and kept me posted about the progress with repair regularly. Thank you very much for great service . More
by STELLS2000
Employees Worked With
Steve Dufalo
October 20, 2018
Service experience Had a couple tire issues. It could be unpleasant journey visiting the dealership repeatedly and considering wait time there though, Service team helpe Had a couple tire issues. It could be unpleasant journey visiting the dealership repeatedly and considering wait time there though, Service team helped me to fix the issues smoothly as advised. Special thanks to Dave. Got some lessons learned from him about his service professionalism. More
by paullim
Employees Worked With
Kief Ridley, Marie Long, Chris Battaglia, Dave Delaney
