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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
933 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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933 Reviews of Mercedes-Benz of Paramus - Service Center
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November 09, 2018
Service B I found the appointment making process was not up to the usual high standards of the dealership. I had a woman on the phone who was very curt and exp I found the appointment making process was not up to the usual high standards of the dealership. I had a woman on the phone who was very curt and explained that at least two weeks are needed to reserve a loaner. This was never the case. once I got to the service area, I waited some 10 minutes before someone helped me! I found this also to be unusual and not like previously. When I finally sat with my service advisor, Teresa, I was told I had two recalls which they will take care of. I was shocked, as no one ever contacted me about these two recalls!!!! What if they were serious recalls and put myself and my family at risk when driving this car???? Teresa assured me that everything would be taken care of. It took two days for my service to be completed and the pick up process was more courteous than the drop off. When my car was delivered, I noticed a few spots on the left bumper. I brought this to the attention of the person who delivered my car and confirmed that these spots were not there when I dropped off my car. He got an advisor who tried to find the photos taken during drop off, but could not find ANY!!!! He then suggested that the car goes to the detail shop to see if they can remove the damage. Fortunately, the car came back completely repaired. Teresa Cane out and once again was very reassuring and apolized for what had happened. she is very professional, warm and kind. More
by NORA.HOVANESIAN
Verified Customer
November 08, 2018
Review Service is ok. Takes long time to do repairs. Not enough loaners. Theresa is great. The place needs to be open until 8 Pk Monday thru friday Service is ok. Takes long time to do repairs. Not enough loaners. Theresa is great. The place needs to be open until 8 Pk Monday thru friday More
by BRUNETTI_VITO
Employees Worked With
November 08, 2018
Recall service (Airbags) The Airbag recall service was a pleasant experience. I did not get a loaner car as there was a waiting for 2.5 week! But on the brighter side I droppe The Airbag recall service was a pleasant experience. I did not get a loaner car as there was a waiting for 2.5 week! But on the brighter side I dropped my car conveniently on Wednesday evening at 6pm & picked it up the next day after work at 6pm. Luckily I had a friend pick give me a ride. I also had my side marker light out & although the bulb wouldn't be significantly expensive I was told it would cost me $100 to change it. I respectively refused & changed it myself today! No bad. More
by ASHENGINEER
Employees Worked With
Joe Candela
November 07, 2018
bad service axel is always the greatest teresa z was good your service dept needs more help and you run out of loaners the service dept was at its best in 2010 axel is always the greatest teresa z was good your service dept needs more help and you run out of loaners the service dept was at its best in 2010 More
by PAMJOEC2
Employees Worked With
Osiel Mancha, Kristin Mascola, Axel Arroyo, Omran Falah
November 07, 2018
Unorganized Scheduled my service appointment almost a month in advance so that I could have a loaner car. When I came to my appointment they told me they were a Scheduled my service appointment almost a month in advance so that I could have a loaner car. When I came to my appointment they told me they were all out of loaners and that they could give me a mini van from enterprise. I politely declined. I was then told that my car would be done service in 40-60 min. I waited just about three hours for my car to be finally done. I would never make a paying customer wait 3 hours for a service they scheduled in advance. Just wrong. More
by DDEHNE4
Employees Worked With
Steve Dufalo
November 07, 2018
Terrible but not unexpected I almost did not buy a Mercedes when I needed this car as I had such terrible service w/ my last GL450. I purchased this one from the Manhattan deale I almost did not buy a Mercedes when I needed this car as I had such terrible service w/ my last GL450. I purchased this one from the Manhattan dealership and took it there for the first 3 years for service as I love the car but have never had a decent experience w/ Paramus service. It was too difficult to get into Manhattan for the last 2 service appointments so I took it to Prestiege. I made a Tuesday appt last Thursday as it was the 1st available. I waited 20 minutes for a service advisor to check me in. I was waiting w/ 3 other customers who also had appointments. The young man who was available told me there were only 3 service advisors working which was causing the backup. We all had appointments so you knew we were coming. Why would you not schedule for the customers you KNOW are coming in? I was told service would probably take about 2 hours when I made the appointment. After waiting 2 hours, I checked w/ the desk who told me my car had been done for awhile but the service advisor was in a meeting which was why no one had told me. If I had not gone & asked, I would have continued to sit in your customer waiting area which felt like it was about 30 degrees. Everyone in the area was wearing a coat. I am not sure how the women working at the desk could even work. The reason I waiting is that I was told by your advisors on previous visits that they work on waiters first even if the waiter is a walk in & you have an appointment. I cannot understand a policy that pushes those w/ appointments behind walk ins. I will also say that while my appointment was terrible, it's actually the best service appointment I've ever had at the dealer. Between both of my GLs, I have never gotten my vehicle returned on the day promised, nor have I ever received a call when it was going to be delayed. I have found out about the delays when I called expecting the car to be ready as promised. This is the 2nd GL450 (I love the car other than the ridiculous headrests that you redesigned to be as uncomfortable as possible between my '08 & my '14) I have owned & it currently has approximately 92k miles on it. I am sure I will be shopping soon but rest assured, my next car will not be a Mercedes & that is completely due to the fact that Prestiege MB in Paramus has TERRIBLE service. More
by HARRISONSUSANG
Employees Worked With
I don't even know. Never met Service Advisor before yesterday & I didn't get a card. But I've never had a good one.
November 07, 2018
Poor Management There were only a couple of loaners available when I got there. People were really upset because they had booked a loaner and none were available. a There were only a couple of loaners available when I got there. People were really upset because they had booked a loaner and none were available. and the situation became very loud and very uncomfortable. I really did not need to get me day started this way. My service teck Dave was great. One of the best. When my car was ready it took me 25 minutes to have the guys bring it into the garage for me. I was not the only customer waiting that long. You should take a lesson on efficiency from the Benz dealership in Naples. Doug Hughes . More
by SUSANSURIANI928
Employees Worked With
Dave Delaney
November 06, 2018
Awesome is as awesome does!!!! As I have always said. Mercedes of Paramus is the best dealership around. The car is magnificent! I have a GLC300. The sellers are awesome and the Ser As I have always said. Mercedes of Paramus is the best dealership around. The car is magnificent! I have a GLC300. The sellers are awesome and the Service advisors and all the staff are on point. Everyone was made re than accommodating when my husband and I came into pick up my car after service. They helped him get into the car. A month ago he had a knee replacement. You have a customer for life!! An A+ dealership. More
by SGRIFF1
November 05, 2018
Horrible Customer Service and Follow Up Service My car was service for over 8 days. A week went by no calls with any kind of follow up to let me know what is going on. Mind you the car has been th My car was service for over 8 days. A week went by no calls with any kind of follow up to let me know what is going on. Mind you the car has been there four times for the same reason. I do not know if they treat women customers like this only, but it has been a horrible experience. This is the second Mercedes I leased from Prestige but this experience has been so sour I will not be releasing another. More
by Lils2004
Employees Worked With
Anthony Morales, Joe Candela, Dave Delaney
November 05, 2018
Good drop off bad pick up I drive almost 2 hours to this dealership and the salesman was great. When i dropped off my car for a small dent on my car the service people acted ve I drive almost 2 hours to this dealership and the salesman was great. When i dropped off my car for a small dent on my car the service people acted very nice and professional. But when i was called to pick up the car i drove there and was able to make it at 7:13 after my commute. I was told that if i was there by 7:15 i should be fine and they understood that i lived far way. When i got there they immediately profiled me and started speaking Spanish to me, i don't mind but my Spanish isn't the greatest when it comes to specifics about a vehicle. Then they couldn't find the paperwork, i said that i would take my 5 year old to the restroom while they looked for it, upon my return the cashier was no where to be found, i looked for him and he just pointed to my car and said you can leave, i asked for paperwork and he said that he didn't have anything and that once they find it, i would get a copy in the mail. Both of the service man didn't care about me or my 2 daughters or the long trip to get back home, They acted like i was a bother to them. More
by DORY CASTRO-GONZALEZ
Employees Worked With
I don't know the names, they didnt provide it., Dave Delaney
