Mercedes-Benz of Paramus - Service Center
Paramus, NJ
932 Reviews of Mercedes-Benz of Paramus - Service Center
Customer Service could have been better Will start by saying the car was serviced fine and the valets were fantastic. The morning drop was inefficient and there seem to be a fair degree of c Will start by saying the car was serviced fine and the valets were fantastic. The morning drop was inefficient and there seem to be a fair degree of confusion on some new systems. There was no call when the service was complete so I had to follow up myself. At the price point that a 20k service comes at with MB you expect a seamless and friendly process. First service was at ray catena and they nailed the process and customer service. They even provided a goodie bag in the car after pick up with water and a snack. Again the job was done done at Paramus but when you are paying 1k for service you expect something more. More
Rather Dissapointed The dealership seemed a bit unorganized. It seems to me that the previous owners, Prestige Motors were more organized and efficient. Maybe it is be The dealership seemed a bit unorganized. It seems to me that the previous owners, Prestige Motors were more organized and efficient. Maybe it is because of the transition period. I will not abandon you yet. Otherwise it appears that the service done to my car was up to standards. More
Not as good as before Not the greatest experience. This service was very good in the past and i was recommending this dealership to all of my friends. Somehow it changed bu Not the greatest experience. This service was very good in the past and i was recommending this dealership to all of my friends. Somehow it changed but not in a good way. I even started considering not buying MB anymore. More
Maintenance and break repairs Joe Candela was very helpful. This is my 2nd or 3rd time working with him and always delivers an exceptional service. My car was in great condition Joe Candela was very helpful. This is my 2nd or 3rd time working with him and always delivers an exceptional service. My car was in great condition when returned - thank you to the MB team! More
Poor customer service Service took too long to be completed. No communication or feedback from service rep. Phone calls unanswered or not returned. Unacceptable customer Service took too long to be completed. No communication or feedback from service rep. Phone calls unanswered or not returned. Unacceptable customer service by MB. More
True Professionals Joe and rest of the service team showed utmost care and courtesy explaining what the issue was with our car. It was addressed and fixed promptly and w Joe and rest of the service team showed utmost care and courtesy explaining what the issue was with our car. It was addressed and fixed promptly and we were advised to call them if any other issues will arise. Great service!!! More
Service is AWESOME I drove into the service dept on a Monday Morning, cars were lined up. I was worried! But in a minute or so a service advise took care of me and my ca I drove into the service dept on a Monday Morning, cars were lined up. I was worried! But in a minute or so a service advise took care of me and my car, and as a “waiter”. Was in and out in 45 mins. Also my salesman came by to say hello ( he set up the appt) Like I said Awesome. Thank you Mercedes of Paramus. More
Outstanding! Steve Dufalo was amazing! Mercedes Benz of Paramus just gained a loyal customer because of Steve. He is a true asset to the dealership. I will highly Steve Dufalo was amazing! Mercedes Benz of Paramus just gained a loyal customer because of Steve. He is a true asset to the dealership. I will highly recommend him & MB of Paramus. More
Worst Experience Ever - New Owners, Not Like it Used To Be Brought in older but well kept SLK for service. While in the Dealership vehicle sustained multiple damages. Front underside of bumper sustained multip Brought in older but well kept SLK for service. While in the Dealership vehicle sustained multiple damages. Front underside of bumper sustained multiple scratches due to the Valet, as was communicated by original service advisor. While at the Dealership awaiting a part from Germany ( took a few months on special order ) somehow the roof liner material drooped, possibly from being kept outside during an intense hot summer, where the car is normally garage kept and has a custom cover for outdoor storage. Dealer never offered to store the car indoors nor to cover the car. During repair while taking apart some dash components, the plastic cracked and could not be re-secured as factory designed so some unsightly screws were placed to re-secure that part and not even aligned properly as well the glove box shock was not re-attached. As to the bumper damage only, the mechanical repair bill came close to that damage so the Dealership offered that instead of them fixing the bumper only damage ( as the bumper only damage came close to the repairs ), they would not charge for the mechanical repairs and threw in an oil change. So basically they just made an exchange and the bumper was left un-repaired via an exchange for the open bill. As to the other Damages this Dealer took the stance that they did enough and were unwilling to replace or fix the rest of the damages. Dealer also requested that the vehicle never be brought back for service as well as any other owned vehicle(s). They also refused to further diagnose an ESP warning light on that vehicle which could have been related or connected to the repairs, and if not it still posses a safe driving issue as they reiterated that they no longer want to see or service this or any other owned vehicle regardless if it was new or used. Other vehicles were brought to them in the past where they did get paid nicely for the services and it seems that the one time something goes wrong and you want rectification, then its time to let you go. This Dealership also changed ownership where prior experiences were much different and the prior Staff & Management were much more customer service oriented and probably would have rectified this matter in full. More
Service B I found the appointment making process was not up to the usual high standards of the dealership. I had a woman on the phone who was very curt and exp I found the appointment making process was not up to the usual high standards of the dealership. I had a woman on the phone who was very curt and explained that at least two weeks are needed to reserve a loaner. This was never the case. once I got to the service area, I waited some 10 minutes before someone helped me! I found this also to be unusual and not like previously. When I finally sat with my service advisor, Teresa, I was told I had two recalls which they will take care of. I was shocked, as no one ever contacted me about these two recalls!!!! What if they were serious recalls and put myself and my family at risk when driving this car???? Teresa assured me that everything would be taken care of. It took two days for my service to be completed and the pick up process was more courteous than the drop off. When my car was delivered, I noticed a few spots on the left bumper. I brought this to the attention of the person who delivered my car and confirmed that these spots were not there when I dropped off my car. He got an advisor who tried to find the photos taken during drop off, but could not find ANY!!!! He then suggested that the car goes to the detail shop to see if they can remove the damage. Fortunately, the car came back completely repaired. Teresa Cane out and once again was very reassuring and apolized for what had happened. she is very professional, warm and kind. More