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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
933 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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933 Reviews of Mercedes-Benz of Paramus - Service Center
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November 20, 2018
Long time for a tire change The people are good and knowledgeable, but it took over 3 3/4 hours to have a tire checked out and a new tire put on the car. I feel that is a little The people are good and knowledgeable, but it took over 3 3/4 hours to have a tire checked out and a new tire put on the car. I feel that is a little long of a time to do this job. If there was a problem at the service center they should have said something. They should let people know that they are slow or that the wait will be so long. More
by KATHY32
Verified CustomerEmployees Worked With
Steve Dufalo
November 20, 2018
Professional and Complete Service It was a pleasure driving in into the MB Paramus Service Center. Rightaway the concierge took down my details and assigned the service advisor (Ms. Ta It was a pleasure driving in into the MB Paramus Service Center. Rightaway the concierge took down my details and assigned the service advisor (Ms. Tamara) who requested me to wait inside the lounge (which was the option I had chosen) . She made sure to gave me updates as well as to how the service was progressing and within an hour and a half the service was over and she got the paperwork processed for that. The car came back cleaned and ready to go. I look forward to being there for my 10 thousand mile service session. More
by SHAN.SRINIVASAN
Employees Worked With
Ms Tamara
November 19, 2018
One word.... ZOO Making an appointment was the most frustrating experiences I ever had with Mercedes/Ramsey. Transfer a calling and call bouncing back several times. Making an appointment was the most frustrating experiences I ever had with Mercedes/Ramsey. Transfer a calling and call bouncing back several times. Work with a service assistant by the name of Tamar, can't remember her last name. Could not provide details about the service (engine light).... just wasn't satisfied. More
by Loyal customer
Employees Worked With
Kief Ridley
November 19, 2018
Best car dealer service When i have to take my car to the dealer it’s always a great experience. It’s not the end of the world because I’m going to be without a car, or i ha When i have to take my car to the dealer it’s always a great experience. It’s not the end of the world because I’m going to be without a car, or i have to wait for hours. The Service department makes is so easy, i leave my car in the morning and due to the great location of the dealer i go to the mall and when i finish my shopping my car is ready. Sometimes i have to loan a car and And i like to drive the new models. The staff is very friendly and they always follow up after the service . More
by HARFOUCHE7
November 19, 2018
Too long and incomplete service Dropped my car as a walk in. I was told the piece I needed may not be available. That was partially correct. One water seal for the front passenger Dropped my car as a walk in. I was told the piece I needed may not be available. That was partially correct. One water seal for the front passenger door was replaced but not the back. I told them I could leave my car and take a loaner as I done in the past for 5 years or so, but was told that was no longer the practice since the owner of the dealership changed from Prestige. I told them the service was not better but worse. Also, It took about four hours to perform the service I needed. More
by WINSTON517
Employees Worked With
Dont remember. The person I selected was not the one who worked with me. , Chris Battaglia
November 18, 2018
My Service Rep Was Amazing! My service rep Joe Candella I believe was his name, was very friendly, helpful, assertive and informative thank you for everything! Everything was gre My service rep Joe Candella I believe was his name, was very friendly, helpful, assertive and informative thank you for everything! Everything was greatly appreciated. More
by ISAIAHROSARIO
November 18, 2018
Outstanding service I had an issue with my voice command in my S class. Service manager David Delaney and master mechanic Tom Lotto ensured that the issue was diagnosed a I had an issue with my voice command in my S class. Service manager David Delaney and master mechanic Tom Lotto ensured that the issue was diagnosed and worked diligently to resolve the issues. In addition, Tom spent time with me after the repair was completed to insure that I was satisfied with the repair, outstanding! More
by robtdidio0
Employees Worked With
Tom Lotto , Dave Delaney
November 16, 2018
Good sales bad service Service is very slow. Waited 30 mins to get a rep’s attention. When I picked up my car it took 45 mins to get it after the bill was settled. Not v Service is very slow. Waited 30 mins to get a rep’s attention. When I picked up my car it took 45 mins to get it after the bill was settled. Not very efficient. Service elsewhere. More
by VICTORBANG
Employees Worked With
Scott Gordon
November 16, 2018
When I came to pick my car up the service was satisfactory. I brought my car in I was taken care of immediately I was provided with a loaner I was in and out. I will recommend other people who have Mercedes t I brought my car in I was taken care of immediately I was provided with a loaner I was in and out. I will recommend other people who have Mercedes to come to your place of business. More
by rspen14
Employees Worked With
Glenn Morato
November 16, 2018
Excellent Took care of all problems.called me to keep me updated on progress of repairs. And detailed car upon pick up nice touch. Glenn was concerned that ever Took care of all problems.called me to keep me updated on progress of repairs. And detailed car upon pick up nice touch. Glenn was concerned that everything was fixed properly. More
by lenbat61
Employees Worked With
Glenn Morato
