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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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932 Reviews of Mercedes-Benz of Paramus - Service Center
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November 26, 2018
Questionable efficiency Eehhh Wait is too long. Said that the "job" is between "$100 - $200". Service advisor will not give you exact figure. Commission? Too pricey. S Eehhh Wait is too long. Said that the "job" is between "$100 - $200". Service advisor will not give you exact figure. Commission? Too pricey. Stealership. More
by Never again
Verified CustomerEmployees Worked With
Idomtknowhername
November 23, 2018
Worst service ever It was very hard to get someone to answer the phone. When left a message, there was no return call. Service appointment had to be scheduled two week It was very hard to get someone to answer the phone. When left a message, there was no return call. Service appointment had to be scheduled two weeks later than the date I would like because of loaner car availability. But when I checked in I was told that I had not asked for a loaner car. What a surprise! The car was brought in for service on November 12. Finally someone did answer my phone call around 4:30 pm on November 21 and was told that the car was ready for pickup. Certainly the overall experience was very different than a year ago. More
by CHUKY
Employees Worked With
Dave Delaney
November 22, 2018
Not like Prestige Mercedes I have leased 7 or 8 cars from here. This is the last; at least from this dealership. I leased a 2018 loaner which was a big mistake. I have leased 7 or 8 cars from here. This is the last; at least from this dealership. I leased a 2018 loaner which was a big mistake. More
by ITALICE77
Employees Worked With
Ted H.-sales, Kristin Mascola
November 22, 2018
since the new ownership the entire dealership has gone downh Staff is unfriendly, unresponsive and rude. In other words if it wasent for may salesman Ted. F. I would move to Benzel Bush. Your baody shop staff is Staff is unfriendly, unresponsive and rude. In other words if it wasent for may salesman Ted. F. I would move to Benzel Bush. Your baody shop staff is the worst. Your service rech as slow at getting back to customers and your lack of avaialablity of loaner cars is a big negative More
by STEVEN.RICCHIUTO
Employees Worked With
Ted F. is the only employee worth keeping
November 22, 2018
Service dept Drop off my car early morning someone took care of my car right away but needed to wait for the service consultant. Waited for a long time before serv Drop off my car early morning someone took care of my car right away but needed to wait for the service consultant. Waited for a long time before service consultant came. The same thing happened when I pickup my car. Checked out already front desk told me to wait my will out soon. Waiting and waiting after 15 minutes my car was not out yet. When I approached someone asked why my car is taking forever turned out that no one was taking out my car. Ridiculous. Very bad. More
by GCAMMAYO
Employees Worked With
Scott Gordon
November 22, 2018
Good Service On GLK Sent my GLK there for warranty fix of chrome lug bolts that kept stripping. They got it done in 1.5 hours. Great service. Will keep coming back. Sent my GLK there for warranty fix of chrome lug bolts that kept stripping. They got it done in 1.5 hours. Great service. Will keep coming back. More
by SPENCERPHUA
Employees Worked With
Felicity, Morales
November 21, 2018
Fantastic Service! This was by far the best services that I’ve ever received from a car dealership. My agent was very attentive, helpful, and he made sure that all my is This was by far the best services that I’ve ever received from a car dealership. My agent was very attentive, helpful, and he made sure that all my issues were taken care off before and after the service. He even followed up with me a couple of days following my service to ensure that everything is fine. I highly recommend Paramus dealership More
by mohhamdy21
Employees Worked With
David Delmonico, Joe Candela
November 20, 2018
Not what the service used to be I had scheduled my A2 service only to find out there were no loaner cars available. That has never happened in all the years I have been going to the I had scheduled my A2 service only to find out there were no loaner cars available. That has never happened in all the years I have been going to the dealership. When I picked the car up, it was chaos - there was no one at the desk and customers waiting all over the place. The person I dealt with for the repairs (he only called me to tell me what needed to be done to the car) didn't explain anything that was done to the car while it was there for service. I was told I needed 2 tires (which I refused) but he didn't even bother to tell me how long I could go before replacing them. His only concern was me filling out the survey and giving him a good score. I had to call three times to find out when my car would be ready - the first two times I called no one answered and I got a voice mail. I am really disappointed with the service that I received and may consider another dealership for my next service. More
by WRFanGirl
Employees Worked With
Joe Candela
November 20, 2018
Picking spare key ordered Jose G. He's fast and helpful. It made things easy. Also he obtained for us the place to go to fix my light in your collision center in Paramus. Jose G. He's fast and helpful. It made things easy. Also he obtained for us the place to go to fix my light in your collision center in Paramus. More
by NIEVESFENIX
Employees Worked With
Jose G
November 20, 2018
Long time for a tire change The people are good and knowledgeable, but it took over 3 3/4 hours to have a tire checked out and a new tire put on the car. I feel that is a little The people are good and knowledgeable, but it took over 3 3/4 hours to have a tire checked out and a new tire put on the car. I feel that is a little long of a time to do this job. If there was a problem at the service center they should have said something. They should let people know that they are slow or that the wait will be so long. More
by KATHY32
Employees Worked With
Steve Dufalo
