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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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932 Reviews of Mercedes-Benz of Paramus - Service Center
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December 03, 2018
They HUSTLED ME!!! The car apparently had an issue with the ignition. I’m march I already had purchased a $400 key that supposedly was the problem. They told me at max The car apparently had an issue with the ignition. I’m march I already had purchased a $400 key that supposedly was the problem. They told me at max with tax and labor I was looking at $1000, and they gave me a loaner. When I went to pick up the car, they billed me for $1695!! They they reduced it to $1395, then to $1211. They told me either I pay it or they was keeping my car . I explained that it was supposed to be $1000 tops. They said pay it or they’d keep my car until I paid it. I use my car for work so I had to cough it up. I GOT HUSTLED!! More
by O.OROZCO74
Verified CustomerEmployees Worked With
Service manager , Joe Candela
December 03, 2018
Very Disappointing Brought my GLE 63S AMG Coupe for 10K service and reported a loud bumping sound coming from the front end. Clearly something wrong, and clearly somethi Brought my GLE 63S AMG Coupe for 10K service and reported a loud bumping sound coming from the front end. Clearly something wrong, and clearly something that will cause more damage if not repaired based on the sound and feel. After two days, was sent a report - apparently an internal Mercedes service bulletin - claiming that this problem has been identified in the past and is related to summer tires losing flexibility in "cold" weather. Nothing specific, just "cold". And, then told me that they were having trouble identifying the right tires that would eliminate the problem. That's it. No repair, no solution, nothing. Today the temperature is above 50 degrees and the problem continues. Will be pushing this up the chain of command to Mercedes Benz corporate. I guess I now have a better understanding of the slogan "The Best of Nothing". I got the "Nothing" More
by amat860
Employees Worked With
Glenn Morato
December 03, 2018
Give Felicity a raise Where should I start your service department is way below standard for a luxury products. The fact that you can’t get anybody on the phone in the ser Where should I start your service department is way below standard for a luxury products. The fact that you can’t get anybody on the phone in the service department even after leaving 10 voicemails is totally unacceptable it took me sending you Mr. Delaney an email to get someone to call me I do have to say Felicity is a gem she stepped in and did well above what she needed to do to get the job done. The fact that your service department doesn’t know if a job is done and to redo it it’s crazy if you’d like to know what that is just go ask Felicity. The only reason I gave you guys five stars is because of Felicity and the rest that your service department well let’s just say when you call somebody and leave multiple multiple messages and not return calls from anybody tells me you guys are clueless. So Mr. Delaney I think you should straighten out your service department. I’ve been a loyal customer for over a decade maybe more I were furred countless and countless people to your dealership and let’s just say if you guys don’t get your xxxx together there be no more referrals. You might tell that I’m pretty upset but have a good reason to be. Oh yeah don’t xxxx up and lose Felicity I would give her a raise. Have a nice day More
by KOHANIAN
Employees Worked With
Felicity
December 02, 2018
Check SRS light & take care of recall Service advisor and all other personnel were courteous. However, my seats were not retuned to the original position which is annoying. Teresa Z Service advisor and all other personnel were courteous. However, my seats were not retuned to the original position which is annoying. Teresa Zarour’s voicemail was full and as a result I could not leave a message that I would be returning the loaner early the next morning. More
by Regina
December 01, 2018
This review only relates to Glen Morato Glen was caring, efficient and able to solve my problems. This was my second time dealing with him as my previous advisor had left. I recomment him Glen was caring, efficient and able to solve my problems. This was my second time dealing with him as my previous advisor had left. I recomment him highly. More
by FLUBIT
Employees Worked With
Glenn Morato
December 01, 2018
Great Service Extremely helpful!!! Purchasing a used ML350 and did a pre-purchase inspection. Dealership and service advisor was very accommodating. Took the time t Extremely helpful!!! Purchasing a used ML350 and did a pre-purchase inspection. Dealership and service advisor was very accommodating. Took the time to explain everything. More
by RONHML72
Employees Worked With
November 30, 2018
Glad to finally get my airbags replaced, Your service Dept. replaced finally my two airbags during the recall. Glove box surface was left dirty and you shouldn't schedule 3 hour service calls Your service Dept. replaced finally my two airbags during the recall. Glove box surface was left dirty and you shouldn't schedule 3 hour service calls when you have no loaner cars to use. But your service rep. was excellent. But the quality of the snack food has dropped off lately, which is important when the three hour service takes place over lunch hour. More
by Tony Ciminera
Employees Worked With
Dave Delaney
November 30, 2018
Service department is great and efficient. Very easy to work with Teresa. She keeps you well informed throughout the process. Appreciate her honesty. W department is great and efficient. Very easy to work with Teresa. She keeps you well informed throughout the process. Appreciate her honesty. Would highly recommend. More
by MICHELLE56
Employees Worked With
November 29, 2018
Very poor service on 11.29.2018 I waited 5 hours to have my 50K service done and to have two tires changed. Even people in the service department were shocked an alarmed. How did the I waited 5 hours to have my 50K service done and to have two tires changed. Even people in the service department were shocked an alarmed. How did they rectify this? They didn't charge me labor on my two tires....not really the type of changes they need here. Entered at 7:30am and was first told by Steve that I would be out in 2 hours. At 10:30 (3 hours later) Steve comes to tell me that they couldn't repair my flat tire! I already knew that, I WANTED a new tire. That took another two hours. Shocking. I kept asking Steve for updates but they weren't delivered promptly. I'm the treasurer of a large pharmaceutical company and wound up missing a meeting with my CEO and CFO. I expect more from this dealership but they didn't deliver. More
by elliottjason.ruiz
Employees Worked With
Steve Dufalo
November 28, 2018
Rims fixed The greeter was superb, I'm sorry that I didn't get his name. He's cheerful, pleasant, courteous and just an all around nice customer focused person. The greeter was superb, I'm sorry that I didn't get his name. He's cheerful, pleasant, courteous and just an all around nice customer focused person. The entire staff was professional, courteous and pleasant. More
by Ro
Employees Worked With
David Delmonico
