Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Paramus - Service Center
Paramus, NJ
933 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
933 Reviews of Mercedes-Benz of Paramus - Service Center
Sort by
January 02, 2019
Frustrating The experience I had with my recent visit to Paramus Mercedes was not good. Just trying to get a service advisor on the phone was next to impossible. The experience I had with my recent visit to Paramus Mercedes was not good. Just trying to get a service advisor on the phone was next to impossible. On Monday October 15th i called the service department three times and three times I couldn’t get a live person instead I got a voicemail. One of my issues was with a tire and because I could not get anyone at Paramus Mercedes I had to go elsewhere. A week later I called Paramus Mercedes again for a oil change visit and again I didn’t get a person on the phone. I tried a second time and this someone answered. I was so frustrated at this point I as to speak to the general manager Jason. Someone connected me to his assistant Marie. Marie apologized for the poor service and she scheduled the service appointment and made sure I had a loaner. After I had the loaner in my possession (E300) I proceeded to go to the mall later in the day. While driving the loaner on the highway the car felt like it was braking by itself. I was petrified so I got off at the next exit turned around and went home. The next morning I called the service department again this time the cashier answered the phone. I told him the situation he had me on hold for a minute and then he said bring the car back and we will give you another one. I was beyond angry my weekend was ruined. I just kept the car until they called me to pick mines up. NOT GOOD ! Kathy More
by deals4kathy
Verified CustomerEmployees Worked With
Anthony service advisor , Joel Castaneda
December 21, 2018
On the road again We broke down on a road trip and Scott helped to get us back on the road. We were on vacation and our car got a flat tire. Scott got our tire replac We broke down on a road trip and Scott helped to get us back on the road. We were on vacation and our car got a flat tire. Scott got our tire replaced right away and offered us refreshments while we waited. Thank you so much for the great service. More
by carolbaum
Employees Worked With
Scott Gordon
December 19, 2018
Scott was super concerned about the safety of my car. Scott went above and beyond what I expected from my service manager. He pointed out a safety issue with my baby car seat that I never noticed. Scott went above and beyond what I expected from my service manager. He pointed out a safety issue with my baby car seat that I never noticed. More
by Mom Mobile
Employees Worked With
Scott Gordon
December 17, 2018
Oil light was on Without an appointment i went to the place. The oil light was on, even though they could not fix it the first time, on the same day they took us in ag Without an appointment i went to the place. The oil light was on, even though they could not fix it the first time, on the same day they took us in again and fixed it for free. More
by ZEKIURSAVAS07
Employees Worked With
Scott Gordon
December 07, 2018
If I could of given zero stars on this rating I would of!’n Mercedes Benz of Paramus or Prestige Mercedes how ever you want to call yourselves is the worst dealership I’ve ever had to deal with. They’re extreme Mercedes Benz of Paramus or Prestige Mercedes how ever you want to call yourselves is the worst dealership I’ve ever had to deal with. They’re extremely rude and incompetent. They make fraudulent charges on customers credit cards. They don’t communicate well with there customers or inform them on the status of they’re car while being serviced. They are extremely unprofessional and when you request for a member of management to speak with you or call you back it never happens. Don’t bother leaving written messages with any of the receptionists or let alone any voicemails because apparently they don’t bother to read these messages or listen to these voicemails. They will never get my money ever again that’s for sure!!! More
by Jmorales1787
Employees Worked With
Joe Candela
December 05, 2018
🤩🤩🤩 Very great experience I would recommend this Mercedes-Benz dealership everything was fix on time good customer services ?????????? In and out no long Very great experience I would recommend this Mercedes-Benz dealership everything was fix on time good customer services ?????????? In and out no long wait..free car was after repairs is done. More
by DEVONWILLIAMS328
Employees Worked With
Glenn Morato
December 03, 2018
Glen, Diane. Dave Delaney, Keif, Richard only Terrific wonderful service people all try to help and accomodate. Would reccomend any of these without hesitation. Car was taken care of, cleaned an Terrific wonderful service people all try to help and accomodate. Would reccomend any of these without hesitation. Car was taken care of, cleaned and serviced properly. More
by FLUBIT
Employees Worked With
Kief Ridley, Richard Lombardi, Diane Walsh, Dave Delaney, Glenn Morato
December 03, 2018
excellent service and customer relations 👍my car is in good condition now thanks teresa for being good service manager! i will recommend you to everyone 👏keep service and customer relations 👍my car is in good condition now thanks teresa for being good service manager! i will recommend you to everyone 👏keep up the good work More
by J.ayaz
Employees Worked With
December 03, 2018
Highly professional The service rep was very knowledgeable and professional only recommending necessary work for my vehicle. High integrity. Pleasure to do business with. The service rep was very knowledgeable and professional only recommending necessary work for my vehicle. High integrity. Pleasure to do business with. Would enjoy working with the representative next time. More
by AAB
Employees Worked With
Dan Murphy
December 03, 2018
30,000 service There was no loaner for me to use. I was taken to Enterprise for a rental car. Considering I made the appointment one month in advance I feel I should There was no loaner for me to use. I was taken to Enterprise for a rental car. Considering I made the appointment one month in advance I feel I should’ve had a car available. Otherwise everything went smoothly. More
by JNORTON4
Employees Worked With
Tamar Mindiashvili- wonderful
