Mercedes-Benz of Paramus - Service Center

Total disappointment, never coming back I brought my wife's C240 for check-up, and decided to replace the front brakes, my advisor Octavio was nice and kept me posted of all updates, used th I brought my wife's C240 for check-up, and decided to replace the front brakes, my advisor Octavio was nice and kept me posted of all updates, used the shuttle service to home and back to receive my car, and as soon as i paid the bill, and going to take the car, found the inside driver's door handle broken, so immediately went back to the adviser before touching anything, he went to the service manager "Don Pettigrew" whom decided that I'm simply a LIAR and that they can't do anything for me.! so unprofessional, lack of customer curtsey, and their sick minds makes all customers thieves. Not only it's a fact that I'm not stepping a foot into that bad place, But also decided to make an official claim of personal property damage, and will publish my review allover social media and warn others of the facts. More

After buying a brand new car from this dealership, I had 5 flat tires on the same wheel, within 10k miles and a year of the purchase. On walking in to complain after it was getting out of hand, I was met 5 flat tires on the same wheel, within 10k miles and a year of the purchase. On walking in to complain after it was getting out of hand, I was met with a manager who was trying to dismiss the case as usual and expected without even looking at the car. He cut me off, was rude and absolved himself and Mercedes of any responsibility. Its very unexpected to get this quality of product and subsequent treatment from a world renowned brand. Their lack of eagerness to even look into this case was surprisingly dissatisfying. Im not able to drive my Mercedes without being worried it’ll go flat on me and thats really something I didn’t expect when buying it. STAY AWAY FROM SPLURGING YOUR MONEY HERE More

Run-flat tire puncture meets run-flat service I wanted to share this story for those who may be in a supposedly ordinary road situations like mine, but hopefully never get the same experience at t I wanted to share this story for those who may be in a supposedly ordinary road situations like mine, but hopefully never get the same experience at this or any other dealership. Many cars have run-flats now, since the manufacturers are trying to save on a weight to improve efficiency of their cars. However, it is not supposed to come at the expense of the owners' loss of time and growing frustration. For me, the experience was exactly opposite. Supposedly ordinary road event as tire puncture and replacement resulted in 4-5 hours of wait time and a second trip at Paramus dealership despite me asking inattentive staff on a floor about the progress. Everyone turned their eyes away or promised to find out, no one ever came back to me with information. My mistake was that I thought the Mercedes service should match its reputation and waited again and again (squeaky wheel gets the grease). By 8 pm the tire wasn't replaced, and dealership was closing - they value their time, but not ours. The manager, Jack Stewart, offered me a loaner and asked to come the next day. My "luck" again - the loaner had a non-working headlight - great to let the customer out at night on the car that has only one headlight working. Luckily noticed it right away, but all service associate left for a day. Coincidentally Jack was walking out and I was able to show him the malfunction. Got another car - it was nearly 9 pm by the time I left. The next day had to cut work day short to return back again to pick up the car before they closed. This is not what one would define as the luxury car service, or maybe for this dealership it is? At the end it took 4-5 hours at dealership, cut workday short the next day. Cost me well more in lost time and frustration! For fairness, the service manager seemed compassionate (at least the day my car was towed) and offered me a free labor for the tire change - $40 for all the lost time, frustration, lost work hours - too late, too late, too embarrassing for the Mercedes brand. I did want to reject it, but the manager never showed up anymore. For a leader who sees faults of his team training and service it is not embarrassing to express a gratitude and sentiment to a customer again. Some years ago my son asked why do I always get Mercedes cars - my response at that time was - it was expedited service, always trouble free, and efficient - no time wasted, in contrary to my Wrangler (but there are cars we need and we want). Come, get a loaner, leave in 15 min, pickup the same or next day. This for me is worth extra money to spend on the car brand, as I assume for many other people; however, it is quite different from my Wrangler service. But it was a different dealership! Not sure I can make this statement anymore - at least for the Mercedes of Paramus. No respect to the owners, their time, and expectations. Never back to this dealership, even for the flat tire – it would be faster at any tire shop! More

Impressive service from Andrew Franco and Axel Arroyo Andrew Franco provides the best customer service, never pushy, and goes out of the way to ensure his clients are happy and satisfied. Axel Arroyo gre Andrew Franco provides the best customer service, never pushy, and goes out of the way to ensure his clients are happy and satisfied. Axel Arroyo greets every service customer with a smile and exemplifies what an amazing service experience should be. It is because of these two employees that we always come back! More

Awesome! Andrew Franco was my sales guy and what a guy he was! He stil answers all my questions i have with my new car. Very helpful and very welcoming! Andrew Franco was my sales guy and what a guy he was! He stil answers all my questions i have with my new car. Very helpful and very welcoming! More

David Delaney and Tom Lotto I’m sure many people have heard of the dynamic duo, Batman and robin. But the true dynamic duo is David and Tom and Paramus Mercedes Benz. I had an I’m sure many people have heard of the dynamic duo, Batman and robin. But the true dynamic duo is David and Tom and Paramus Mercedes Benz. I had an unexpected warning light on my S550 indicating a failure, I call for service and spoke to David Delaney. He told me to bring the car in and not worry about the fact that I didn’t have an appointment. I brought the car to the dealership, met with David and he immediately took care of it while I waited. Upon completing the repair, master technician Tom, came out and advised me as to what was done. I have owned many upper end cars by various manufacturers, but this dealership and these gentleman are the best bar none. I highly recommend them and Paramus Mercades. Robert Di Dio More