Mercedes-Benz of Paramus - Service Center

Very professional and courteous. Also passionate about customer needs. Only problem is hard to get connected by phone. Also passionate about customer needs. Only problem is hard to get connected by phone. More

Y experience was Great I had great customer service from the staff a great experience from the staff a great experience More

Always sold service fixed the first around correctly. Vehicle is always finished when promised and returned clean Vehicle is always finished when promised and returned clean More

The car came back to me in nicer condition, engine and body than I anticipated. body than I anticipated. More

Very favorable service ! Thank you! Profesional Staff and very efficient in keeping me informed about the service Thank you! Profesional Staff and very efficient in keeping me informed about the service More

I was encouraged to use the home service to change my tire, it was a little expensive but I did t mind it. Appointment set for 11:30, no one showed up, I called at 1, they said someone will show up at 1: tire, it was a little expensive but I did t mind it. Appointment set for 11:30, no one showed up, I called at 1, they said someone will show up at 1:30, I called at 2:30 they said they can’t show up, they have no consideration for anyone time, this was not a free service, I could have done it anywhere else, the run flat will drive for 50 more miles, they made me waist a whole day of work and not even fix my tire, called again, all I got is attitude , it is unfortunate the service is going downhill fast More

I have been leasing automobiles for at least 20 year. This time the was very different Melissa made the process simple and easy and I This time the was very different Melissa made the process simple and easy and I More

I had the worst care service evercar rental guys are I had the worst care service ever car rental guys are very rude specially Ben this dealer getting worse over years , this is my 6th car from them a I had the worst care service ever car rental guys are very rude specially Ben this dealer getting worse over years , this is my 6th car from them and will be the last one More

2 star,all others 1{one}star..David Rovello was service advisor for old 2004 mercedes bens..was a recall for 2004 extended warranty for 25 years at No cost. $2,600 .but they charge $180 to check if this wa advisor for old 2004 mercedes bens..was a recall for 2004 extended warranty for 25 years at No cost. $2,600 .but they charge $180 to check if this was the problem..yes was...then need a tuneup,and samething else and somenthing else..7 days later an a I,am payng for rental car$100 day. car ready $3.750,I ask if after that the car is safety do drive..Davis say Yes No problem...I drovo 1 hour and the car stoped.w/the same problem whe I take my OLD car for service..towing the car back to mercedes bens of paramus..the have to check the problem w/ computer again,another $180 I have to pay,w/2 years warranty for the service...know my car need a starter and set of new Key $250ea. plus maybe something else..just starter abouth$1,000 plus evething else maybe another$1.500???.I decided to towing my car someplace else,especialy in mercedes bens..they fixed my car 1 day.total cost $300 and the car is perfect.217.000 miles and going for another few years..w/older car David look at U like U w/ Not much respect........Parts I give 5 stars, Jason the help when I need parts w/respect..Service luck get 2....parts 5.. More

Melissa Lee is an excellent professional who I always work with when I come to dealership. She does an outstanding job. I recommend her immensely. work with when I come to dealership. She does an outstanding job. I recommend her immensely. More