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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.8
932 Reviews
Call Service Center (844) 761-0221

932 Reviews of Mercedes-Benz of Paramus - Service Center

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March 11, 2022

Good communication and easy car pick up. Friendly staff and helpful. Got the job done and I’m happy with my Tire’s and the service experience. More

by Michelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Lalli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thanks for sharing your feedback. It's great to know that our team provided you with good communication, and they were friendly. We're also glad to hear that Tire's was helpful to you as well.

March 11, 2022

Professional, welcoming, classy, knowledgeable, friendly, caring, well-run, variety of cars. Top quality, clean, loyal More

by Sharila 14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

It's so nice to hear that our team is professional, welcoming, classy, knowledgeable, friendly, and caring, We appreciate your great feedback!

March 11, 2022

Excellent service . Very professional. I enjoyed the consideration they provided for me while I was at the dealership. Informative when it came to what was going on with More

by CEECROM
Recommend Dealer
Yes
Employees Worked With
David
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thanks for the wonderful feedback. It's great to know that our team is very professional, and you were well informed about your vehicle's progress.

Mar 13, 2022 -

CEECROM responded

Yes very satisfied.

March 11, 2022

Great communication throughout the entire time my vehicle was being serviced and definitely appreciate the video to see everything that was being checked on my vehicle. Highly recommend More

by Maria A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

We're so glad to know that our team communicated well, and you were pleased with everything. Thanks for the great recommendation!

March 11, 2022

The account reps is superb together with the loaner car department. I got my car on time. More

by MUNOYADIPAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Semeraro is the best.
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

It's really a pleasure to hear that our account reps were very helpful and you appreciated the loaner car. We're also glad to know that your car was completed promptly as well.

March 11, 2022

Amazing customer service! Tamar is always a great help. She always makes us feel like family. More

by Pedro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamar Mindiashvili
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thank you for telling us that Tamar is always helpful, and she makes sure you feel like family. Thanks again!

March 11, 2022

Worst experience ever. Don’t even know why you would send me this survey. Would never ever buy or do business with MB again. Same for my daughter so now you have 2 generati More

by Jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Teresa Zarour
1.0
This rating includes all reviews, with more weight given to recent reviews.
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March 11, 2022

Very courteous and polite. Highly experienced in what they do. Expensive but well worth it. More

by JMIRAGLIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Veronica Heredia, Steve Dufalo
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

We're so glad to know that our team is very courteous and polite, as well as highly experienced. Thanks!

March 11, 2022

Lisa made my visit convenient and accommodating. She was helpful by answering all of my questions. More

by LOCARCOL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Rosado
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

It's great to hear that Lisa made your visit convenient and accommodating. We really enjoy hearing that our team was able to answer all of your questions as well.

March 11, 2022

service was completed in a timely manner. all points of contact were courteous, helpful and professional. More

by TRACYTROBIANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
lisa rosado
Report | Print
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

It's great to know that your service needs were completed in a timely manner and everyone was courteous, helpful and professional. Thanks!

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