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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.8
932 Reviews

932 Reviews of Mercedes-Benz of Paramus - Service Center

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March 11, 2022

Exelete service I recommend anyone to service here honestly their service made the visit very exciting and great how there are people with knowledge of bilingual. More

by ONELIS87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thanks for the great recommendation, and for choosing us for your service needs. It's wonderful to hear that our bilingual team was so helpful to you.

March 11, 2022

Very professional and always di the right things Theresa is fantastic that's all ok More

by ROBERTPORTADAJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thank you for sharing your feedback. It's wonderful to hear that Theresa was fantastic and you're pleased with everything. Thanks again!

March 11, 2022

I go all the time with one service advisors and she make my service appointment perfect from A to Z and her follow up is great plus explaining all details or what’s been done on all our MB More

by imad.hassan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thanks for sharing your wonderful remarks. We're glad to know that our service team was great and you're pleased with everything.

March 11, 2022

They were very courteous and prompt. Very satisfied with my whole experience. Definitely will use them again More

by pierademarco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Rosado
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thanks for saying that our team was very courteous and prompt. We enjoy knowing that you're pleased with everything and we'll look forward to helping you again with any future needs.

March 11, 2022

Great service, always helpful. Tamar is wonderful service rep. She and the team go out of their way to address all the issues and always with a great attitude. More

by Andy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamar
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thank you for saying that our team provided you with great service, and Tamar went out of her way to address all of your issues! Thanks again!

March 11, 2022

Horrible i should have been advised it was under warranty. But instead they gave me a 12,000.00 repair cost. More

by E ortega
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lee reyes
Mar 14, 2022 -

Mercedes-Benz of Paramus responded

The company Bambi Baby has a Freightliner not a Mercedes Sprinter that they had towed to our shop. We diagnosed the vehicle and gave them a price because a Freightliner doesn’t carry a warranty at a Mercedes Benz Dealership, of course it was under warranty at Freightliner because that is what it is.

March 11, 2022

If you are lucky, most staffs are pretty good. if not, you probably will get regret to do business with this dealer! More

by BYUAN66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ashley James
March 11, 2022

Excellent and friendly service. Very fast and great job on the cleaning. Gas fill up not included? More

by LUCKENCIAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Veronica Heredia
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

It's nice to hear that our team provided you with excellent and friendly service, thanks for your feedback.

March 11, 2022

Best dealer in the area and great service for all the New Jersey area yeah More

by colonep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Lalli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez, Donna Thomas, Carol Dooley, Veronica Heredia, Scott Gordon, Steve Dufalo
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

It's so nice to hear that our team was very helpful, and you received great service as well. Thanks!

March 11, 2022

The work appears to be performed properly, but the pricing, had I taken the time to analyze the estimates, were outrageous! More

by jimvalenti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
Mar 11, 2022 -

jimvalenti responded

I’d love to hear pricing explanations…

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