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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.8
932 Reviews

932 Reviews of Mercedes-Benz of Paramus - Service Center

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March 15, 2022

My experience With the dealership has Ben the cars tfor 11 years always dependable knowledgeable about the cars Alwaysaking you feel like family and that you can be assured of follow up care More

by SARGENTBELL
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ta, Carol Dooley
Mar 15, 2022 -

Mercedes-Benz of Paramus responded

Thank you for sharing your feedback. We're glad to hear that you've depended on us for the last 11 years and our team makes you feel like family. Thanks again!

March 15, 2022

Had to wait for 3 different tow trucks over an 8 hour period. Received no update once my car arrived at the dealership. Had to follow up several times in order to get any sort of update on the status of More

by DAVEANTONELLI1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Teresa Zarour
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Mercedes-Benz of Paramus responded

Dave, Mercedes Benz of Paramus doesn’t dispatch or arrange tow-ins. You waited for 8 hours from Mercedes Benz USA roadside assistance which we have no control over. If you would like to contact me I can put you in touch with the customer service center where you can lodge your complaint to the proper party. Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 ext. 1501

March 14, 2022

This is the best dealership, hands down. The services is great, and they are always willing to help. More

by PANSKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ingrasol
Mar 14, 2022 -

Mercedes-Benz of Paramus responded

We're so glad to hear that our dealership is the best around, and you're pleased with everything. We really enjoy knowing that our team is always willing to help. Thanks!

May 10, 2022 -

PANSKE responded

N/A

May 10, 2022 -

PANSKE responded

N/A

March 14, 2022

Although costly, the team was polite, professional and the car was serviced in a timely manner. More

by La Cubana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Lalli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Gordon, Steve Dufalo
Mar 14, 2022 -

Mercedes-Benz of Paramus responded

It's so nice to know that our team did a great job and your car was serviced in a timely manner. Thanks!

March 14, 2022

Wonderful experience. Everyone very polite and helpful. Made the process so easy. Would highly recommend More

by adam.molino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David ingersol
Mar 14, 2022 -

Mercedes-Benz of Paramus responded

It's great to know that our team provided you with a wonderful experience and everyone was very polite and helpful. Thanks for recommending us so highly as well.

March 14, 2022

Excellent service! From greeting to check out I was treated with respect and got timely and knowledgeable advice. More

by BillHeller10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley James
Mar 14, 2022 -

Mercedes-Benz of Paramus responded

We're so glad to know that our team provided you with excellent service! We also enjoy hearing that our team treated you with respect and you're pleased with everything.

March 14, 2022

When I bought the car yes l had a problem because no one wanted to help me probably because the way l was dressed l waited more than two and half hours before someone came over and help me when it comes to More

by SHOWTIQUES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Thomas
Mar 14, 2022 -

Mercedes-Benz of Paramus responded

Thanks for sharing your feedback, we are glad to know that our service team was able to help.

March 13, 2022

Great service friendly staff car is ready as promised lee is very responsive will definitely recommend More

by mfahmi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Reyes
Mar 13, 2022 -

Mercedes-Benz of Paramus responded

It's a pleasure to hear that our team was friendly and Lee was very responsive as well. Thanks for the terrific recommendation!

March 13, 2022

They do a great job Car is ready when promised. Scheduling a loaner is easy More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Thomas
Mar 13, 2022 -

Mercedes-Benz of Paramus responded

It's great to know that our team did a great job and you found it easy to schedule a loaner car as well. Thanks!

March 12, 2022

Very efficient. My car was ready first thing the next day. Drop off snd pick up was very smooth. More

by ETSLEVIN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thanks for sharing that our service team is very efficient and quick, and your drop off and pick up was very smooth.

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