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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.5
933 Reviews
Call Service Center (844) 761-0221

933 Reviews of Mercedes-Benz of Paramus - Service Center

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March 27, 2022

The service was excellent I was in and out I’m still waiting for some help with my overpayment when I purchased the vehicle I was told a price wrote a check three months later received the late notice f More

by PRESNJT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Sirota, Carol Dooley
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March 26, 2022

they ask for a pat on the back before the customer is satisfied with the service. very annoying More

by ANDYEPST
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Teresa Zarour
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2022 -

Mercedes-Benz of Paramus responded

Please allow me to apologize for your negative experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 extension 1501

March 22, 2022

Pleasant experience constant in touch. On time work completion. Physical setup is very nice. Rest rooms are clean. More

by gor1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tomar
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Mar 23, 2022 -

Mercedes-Benz of Paramus responded

It's great to hear that you had pleasant experience, and our team kept in touch, and your work was completed on time. Thanks for your kind remarks.

March 22, 2022

Great service set up an appt and got taken care of brought the car for service and they contacted me with updates I didn’t have to call for anything More

by Aj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley James
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Mar 23, 2022 -

Mercedes-Benz of Paramus responded

Thanks for sharing your feedback. It's so nice to know that our team made sure you were updated, and your service visit was great.

March 21, 2022

All went smoothly. Loaner was as promised . Car serviced as promised. Thank you. Will recommend to others. More

by Ron
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Semeraro
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Mar 22, 2022 -

Mercedes-Benz of Paramus responded

It's wonderful to hear that our team was helpful and you received good service, and you appreciated the loaner car. Thanks for your willingness to recommend us as well.

March 21, 2022

The mini detail was great ! !! Came out like a new car. Nice and shiney. Thank you More

by AMY.SINTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Semeraro.
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Mar 22, 2022 -

Mercedes-Benz of Paramus responded

We're so glad to know that your mini detail was great, and you're happy that your car is nice and shiny too!

March 18, 2022

Excellent customer service of the highest quality. Very professional. Will return for future service. Thank you. More

by dpc98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Rosado
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Mar 18, 2022 -

Mercedes-Benz of Paramus responded

We're glad to hear that our team provided you with excellent customer service and you're pleased with everything. Thank you!

March 18, 2022

Service was outstanding. Prompt and Professional. Troy greeted me on drop off and explained process. Very satisfied. More

by Incajoe13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy
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Mar 18, 2022 -

Mercedes-Benz of Paramus responded

It's so nice to know that our service team was prompt and professional and Troy was helpful with everything as well. Thanks!

March 18, 2022

Very good customer service. I'm satisfied with your service, they were able to fix my car problem More

by rr.upholsteryshop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee reyes
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Mar 18, 2022 -

Mercedes-Benz of Paramus responded

It's wonderful to know that our team provided you with very good customer service and your car was fixed promptly. Thanks!

March 18, 2022

Efficient, gracious, helpful, on-time…. . seriously, I needed service, got an appointment, I was welcomed in, checked in, everything explained well, got a loaner that was even better than my More

by DavidZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Reyes
Report | Print
Mar 19, 2022 -

Mercedes-Benz of Paramus responded

Thanks for sharing your feedback. It's wonderful to know that our team was very helpful and you were pleased with the great service you received, to include a loaner car, and your car was returned perfectly repaired, and washed and vacuumed. Thanks for your kind remarks.

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