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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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932 Reviews of Mercedes-Benz of Paramus - Service Center
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March 28, 2022
Very professional and attentive to meeting service needs. Responsive to the car’s service per our request Responsive to the car’s service per our request More
by NBALASNY
Verified CustomerEmployees Worked With
March 28, 2022
Worse experience I have had with a dealer. The manager never took time to speak to me when the service advisor informed me that the issues I had experienced with my Hood and radiator were not The manager never took time to speak to me when the service advisor informed me that the issues I had experienced with my Hood and radiator were not going to be paid for. I had asked multiple times to speak to the manager and was treated as if I was trying to get a free service. My complaints were legitimate and I had video footage of the hood open indicator flashing immediately after I left the dealership after a rushed service on my breaks, there were also leaks found in the area where the radiator was removed to get to the master cylender. I was first offered a 10% discount on a nearly 4k job,, then told to call my Certified Pre Owed service provider to see if they will pay, although 15 days had passed since my service contract ended. I had previously called the dealer and sent emails about the hood issue immediately after the work previously done on the car and before my service contract ended on 12/31, but Mercedes Corporate did nothing to remediate the clear issues that were caused by the work done on my 12/10 inspection. Later corporate office and the service manager offered only 15% discount each, for a 30% discount. I still ended up paying nearly $2.5k when I am 100% certain it was the fault of the service don in a rush on December 10, 2021. I feel cheated and disrespect. More
by AZIBO
Employees Worked With
Don Pettigrew
March 28, 2022
I bought a certified pre owned vehicle with low mileage that blew a piston after only 6 months, they fixed the issue but I was without a loaner vehicle for the first 8 days. I was very disappointed in the that blew a piston after only 6 months, they fixed the issue but I was without a loaner vehicle for the first 8 days. I was very disappointed in the service to say the least. More
by ROBERTE135
Employees Worked With
Unknown
March 28, 2022
Brought my car in for service, was taken on time and was out the door in under an hour. Very efficient. out the door in under an hour. Very efficient. More
by ANDO.CPA
Employees Worked With
March 28, 2022
A girls work at front desk her name is Ashley She’s very mean unpolitical Rude She’s doesnt know how to work ou help people I’m very unhappy with her . very mean unpolitical Rude She’s doesnt know how to work ou help people I’m very unhappy with her . More
by Fernanda laguna
Employees Worked With
Do t remember
March 28, 2022
My car was towed to Mercedes in Paramus. The service department contacted me as soon as they received the car. Very efficient and fast service The service department contacted me as soon as they received the car. Very efficient and fast service More
by LBGF2252
Employees Worked With
David Rovello
March 28, 2022
Clean facility. I have been a customer for several years and there is a big difference in customer service and how the people approach my issue. I feel that customer I have been a customer for several years and there is a big difference in customer service and how the people approach my issue. I feel that customer service had gone down considerably. Professionalism was lacking. More
by MARILE
Employees Worked With
Don't remember
