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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.8
932 Reviews
Call Service Center (844) 761-0221

932 Reviews of Mercedes-Benz of Paramus - Service Center

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March 28, 2022

Wasted my time taking it to Paramus Mercedes, not the same service as before. Incomplete job More

by k947
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mr Lee
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Mar 29, 2022 -

Mercedes-Benz of Paramus responded

Please allow us to apologize for your experience. Our Customer Relations manager will be contacting you shortly. Thank you.

Mar 29, 2022 -

k947 responded

It’s ok damage is done

March 28, 2022

The service person was professional and courteous, He arrived on time and completed work quickly. More

by mhemschot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2022 -

Mercedes-Benz of Paramus responded

Thanks for saying that our service team member was very professional and courteous and all of the work was completed quickly as well.

March 28, 2022

I love the dealership very professional but rhe service department has NO compassion for their customers More

by MDELLAF
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Ingersoll
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Apr 01, 2022 -

Mercedes-Benz of Paramus responded

Please allow me to apologize for your negative experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 extension 1501

March 28, 2022

No good overpriced they were wrong about what my vehicle needed never again tried to get 5000 out of me went somewhere else problem was fixed for 350.00 More

by Keshasellers82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Dufalo
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Mar 29, 2022 -

Mercedes-Benz of Paramus responded

Please allow me to apologize for your negative experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Dennis Adams General Sales Manager dadams@lithia.com 201-597-7102

March 28, 2022

Good experience, polite people, everything was done quickly. While waiting for my service to be completed I was able to look around the show room, and look at various models. More

by TCARDOSO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2022 -

Mercedes-Benz of Paramus responded

Thanks for telling us about your experience,, it's great to hear that our team is polite and you're pleased with our show room as well.

March 28, 2022

My service advisor Ashley is great and keeps me posted with my service. We discuss what my options are for me to decide More

by cstern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley james
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Mar 28, 2022 -

Mercedes-Benz of Paramus responded

Thanks for telling us that Ashley was very helpful and you've received all the information you needed to discuss options. Thanks again.

March 28, 2022

Great attention to detail and professional service and Dave Ingersol is the greatest service advisor More

by artiezuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ingersol
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Mar 28, 2022 -

Mercedes-Benz of Paramus responded

Thanks for sharing that Dave Ingersol is the greatest service advisor, we really appreciate your kind remarks!

March 28, 2022

Fast convenient clean courteous. What more can I ask for. I wish I had this service for everything More

by MANIGAULTFAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2022 -

Mercedes-Benz of Paramus responded

Thanks so much for saying that our team is fast, convenient and courteous. We really appreciate your great 5-star rating!

March 28, 2022

Everyone was very courteous and fast. It was easy to drop my car and get a loaner. The waiting area was comfortable and the staff was friendly. Service of my car was fast and they did a g More

by C_MAYENDIA
Recommend Dealer
Yes
Employees Worked With
Troy
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Mar 28, 2022 -

Mercedes-Benz of Paramus responded

It's great to hear that our team was very courteous and fast. We're glad to know that you received a loaner and our waiting room was comfortable as well. We're also glad to know that everyone was friendly and you're pleased with everything. Thank you.

March 28, 2022

The service has always been very good. Everything is always explained to me and I have always been kept up to date with what is going on. More

by ROSECALEROBAI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Report | Print
Mar 28, 2022 -

Mercedes-Benz of Paramus responded

We're so pleased to hear that our service team is very good and you appreciate being kept up to date with your repairs. Thanks.

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