Mercedes-Benz of Paramus - Service Center

Hopefully the mechanical work was done well- since the car was washed very poorly and trunk not vacuumed and the communication with service desk regarding a credit voucher was totally unsatisfying. I also car was washed very poorly and trunk not vacuumed and the communication with service desk regarding a credit voucher was totally unsatisfying. I also was never contacted when a part I ordered arrived. More

Great service had a great experience Onix was great and made me feel like family made me feel like family More

Excellent service and ease of use. Extremely convienent service they provide. Quick response and easy to use. GREAT job Extremely convienent service they provide. Quick response and easy to use. GREAT job More

Tamar was very responsive. I had to go to the dealership again since my trunk had not been cleaned up in the first instance. I had blind spot assist warning come up post the se I had to go to the dealership again since my trunk had not been cleaned up in the first instance. I had blind spot assist warning come up post the service too. However Tamar was flexible and responsive to my peev and got re-service done nicely. More

Very friendly and helpful. Answers all my questions. Makes it easy to make an appointment Answers all my questions. Makes it easy to make an appointment More

Blind spot Assist Inoperative issue was NOT resolved. Hood open light came on and alarm beeped the entire way home. I had to google how to fix it to stop the beeping I had asked for an operator manual Hood open light came on and alarm beeped the entire way home. I had to google how to fix it to stop the beeping I had asked for an operator manual from day ONE since I bought this car from you, and I still have NO operator manual. And now I have this car three months, and I still have NO REGISTRATION !!! I had an issue with the SURPRISE of the $1200 “Paperwork Fee”” when I bought the car from you (No one had told me about the $1200 fee!) but I paid it - and guess what - I STILL HAVE NO REGISTRATION from your “Paperwork Department “ …. To say we are frustrated - Note- you did offer to fix the car, but Kim and I have very little time to go back and forth to nj but we will let you know when we have time to bring it back. Charlie VanHaaster. More

Mercedes-Benz of Paramus is very professional and very accommodating for all of my needs accommodating for all of my needs More

We very happy with the service we received by Omar and everyone at Mercedes-Benz of Paramus. Omar is a very nice guy and he will try his best to get you what you want, excellent service. Michael Mutter everyone at Mercedes-Benz of Paramus. Omar is a very nice guy and he will try his best to get you what you want, excellent service. Michael Mutter Was great he got us the deal we asked for and we definitely will go back and recommend them to friend and family. More

Extremely happy with my service. Loaner car provided was great and communication between the shop and myself was clear and concise Loaner car provided was great and communication between the shop and myself was clear and concise More

The Mercedes-Benz dealership service department Paramus New Jersey were pleasant, patient and very professional. New Jersey were pleasant, patient and very professional. More