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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.7
932 Reviews

932 Reviews of Mercedes-Benz of Paramus - Service Center

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June 21, 2024

Vehicle has ELW cpo AC is straight luke warm Service advisor 100% attitude and acted as if “he’s” paying for it. Wanted 350$ diag fee yea no thanks Claimed if Freon low not covered (another tactic to More

by OwenErd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David rovello
Jun 22, 2024 -

Mercedes-Benz of Paramus responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at 201-597-7065 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 03, 2024

I honestly don’t know where to begin I purchased my car from a Lithia owned store, and since my car has the lithia platnium coverage I can only fix it at a lithia owned store. My tow truck got to the deale More

by Z.o.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Lalli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager , Carlos Perez
May 03, 2024 -

Mercedes-Benz of Paramus responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at 201-597-7065 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 26, 2024

I purchased a preowned c300 a year ago and was told when we signed the deal the first oil change was complimentary. When I called to schedule the service they said they had no record of it. I tried calling More

by rafael636
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Manzi
Mar 27, 2024 -

Mercedes-Benz of Paramus responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at 201-597-7065 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

Mar 27, 2024 -

rafael636 responded

Appreciate the opportunity but you get ONE chance to make a first impression. They failed miserably so I'll take it to a local shop with better customer service.

January 06, 2024

Half of these people are long gone or misrepresented. They must have 10-12 service advisors and only one is listed here. Reflective of the care and attention the dealer presents More

by Djmurf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Perez
Jan 10, 2024 -

Mercedes-Benz of Paramus responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (201)-597-7102 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 22, 2023

Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Par More

by Steven B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Lalli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Zarour
1.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Marcotte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mutter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Battaglino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez, Craig Sirota
Dec 22, 2023 -

Mercedes-Benz of Paramus responded

Steven, Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you've experienced. We understand the importance of addressing recall issues promptly, and we regret any frustration caused by the delay in resolving the software upgrade. Regarding your request for a loaner vehicle, we apologize for any miscommunication. At Mercedes-Benz of Paramus, we strive to provide exceptional service to our valued customers. We regret to inform you that, at this time, we do not offer loaner vehicles specifically for Mercedes-Benz Sprinter vans. We recognize the impact this may have on our customers, especially those relying on their vehicles for work, and we are actively reviewing our policies to find ways to better accommodate your needs in the future. We understand your concerns and assure you that our service team is committed to addressing the recall issues on your Sprinter 2500 promptly. Your satisfaction is of utmost importance to us, and we appreciate your patience during this process. If you have any further questions please feel free to reach out and we thank you for your patience.

July 13, 2023

I recently had a very bad and disturbing service experience here. Our E-class had an engine light on, so we took it in. They recommended that we replace the turbocharger for $6,500. I took the car t More

by tommy
Recommend Dealer
No
Employees Worked With
Leonel Reyes
May 19, 2023

Very professional and efficient service Very professional and efficient service Very professional and efficient service More

by TEHRANIRAD@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Julio
May 20, 2023 -

Mercedes-Benz of Paramus responded

We're so glad to know that our team was so helpful with your needs. Thanks for sharing your kind remarks.

May 17, 2023

How would you rate your experience with Mercedes-Benz of Paramus? (5=excellent 4=good 3=average 2=fair 1=poor) More

by FOBEST@HOTMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour Mercedes-Benz of Paramus
May 19, 2023 -

Mercedes-Benz of Paramus responded

Thanks for sharing your feedback.

May 15, 2023

It was great customer service. Came right to my job and changed my damaged tire. More

by TAVS2MIL@YAHOO.COM
Recommend Dealer
Yes
May 16, 2023 -

Mercedes-Benz of Paramus responded

We're so glad to know that our team was so helpful with your needs. Thanks for sharing your kind remarks.

May 15, 2023

Rude, didn't care about my business Gave me a rental car that was filthy and smelled like smoke and took about 30-40 minutes to get it More

by Philhellas@gmail.Com
Recommend Dealer
No
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