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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
933 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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933 Reviews of Mercedes-Benz of Paramus - Service Center
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December 03, 2024
Purchased a new GLS450 for my wife and after 20,000 miles the front leather seats were showing tears / rips on the outside front seat bolsters. When the car went into service for maintenance I showed this t the front leather seats were showing tears / rips on the outside front seat bolsters. When the car went into service for maintenance I showed this to my service advisor who immediately responded with we've been having issues with these seats doing this, I’ll have the driver’s seat cover replaced but the passengers isn’t as bad (it had started to tear but not as bad as the drivers) we’ll wait on that one till you bring the car in again before the warranty is up. I still had approximately another year before the 4 years was up since the car is only driven about 8,000 miles a year. Purchased the car on 11/30/20, signed all documents on 11/30/20 and drove the NEW showroom car home. As Mercedes Benz advertises their warranty to be a 4 year/ 50,000 mile warranty, whichever comes first, please keep this in mind as you read forward ! I called the service department at Paramus Mercedes Benz on 11/19/24 as I was instructed by the service advisor to recheck the front passenger seat for rips / tears. I was then told that the warranty expired by 2 days, I said impossible ! I still have approximately 2 weeks and another 20,000 miles (odometer reading 29,000 miles) before the warranty ends. The service advisor from Paramus Mercedes Benz informed me that the warranty on the car began the day the dealership received it ! This is false advertising then ! So, if the car sits at the dealership for 3 months untouched when a customer buys it he’s not getting a 4 year warranty he’s getting 3 years & 9 months ! I purchased and was sold the car as “NEW” I expect 4 years and 50,000 miles as advertised. These seats are defective in the way they wear or the leather is too thin with not enough smooth support under them. I've owned 8 Mercedes Benz's and many other German cars and I can assure you l've never had a car or traded in a car with a ripped seat !! Two days over a false warranty and something that should have been replaced when the driver’s seat cover was replaced months earlier. Especially since this seems to be happening on other GLS’s. You would think Mercedes Benz North America would address this issue with a recall if signs of premature wear was visible on their leather seats. A leading car manufacturer such as Mercedes Benz and the Paramus Mercedes Benz dealership should be ashamed for not honoring the warranty of a known and company admitted issue !! More
by F. Bocc
Employees Worked With
Other
June 21, 2024
Vehicle has ELW cpo AC is straight luke warm Service advisor 100% attitude and acted as if “he’s” paying for it. Wanted 350$ diag fee yea no thanks Claimed if Freon low not covered (another tactic to advisor 100% attitude and acted as if “he’s” paying for it. Wanted 350$ diag fee yea no thanks Claimed if Freon low not covered (another tactic to deny to charge more) air conditioning systems do use Freon for no reason if there is a leak in the sealed system then you will have a low condition thus meaning a faulty part is leaking. Contacted Mb USA they were surprised Will not come here for anything and will send a email to all my employees letting them know to avoid Paramus of MB More
by OwenErd
Employees Worked With
David rovello
May 03, 2024
I honestly don’t know where to begin I purchased my car from a Lithia owned store, and since my car has the lithia platnium coverage I can only fix it at a lithia owned store. My tow truck got to the deale from a Lithia owned store, and since my car has the lithia platnium coverage I can only fix it at a lithia owned store. My tow truck got to the dealership supposedly I didn’t have an appt so the service manager denied the car and we proved we have an appt then all of a sudden they take in smart cars and the service manager tells me to go f my self to another dealership in Manhattan when it can’t get fixed unless it’s a lithia owned store I have called corporate many times tried to reach the general manager many times honestly worst customer service ever. The service manager was a complete a hole to the tow truck driver to me worst experience ever I have never been treated like this in my life and honestly now I know why people hate dealing with dealerships they are a bunch of heartless people. Like I am just trying to get my fathers car fixed nothing more nothing less. He needs to get around to work it’s not like I am asking for so much I have paid for the full warranty for a reason. To make sure I don’t have to deal with the headaches!!!!!!! SERVICE MANAGER IS AVAILABLE VERY DISRESPECTFUL HUMAN BEING More
by Z.o.b
March 26, 2024
I purchased a preowned c300 a year ago and was told when we signed the deal the first oil change was complimentary. When I called to schedule the service they said they had no record of it. I tried calling we signed the deal the first oil change was complimentary. When I called to schedule the service they said they had no record of it. I tried calling my sales rep who unfortunately was no longer there. Trying to get an answer was a nightmare because everything is automated. Going back to Lexus with my business next time More
by rafael636
Employees Worked With
Nick Manzi
January 06, 2024
Half of these people are long gone or misrepresented. They must have 10-12 service advisors and only one is listed here. Reflective of the care and attention the dealer presents They must have 10-12 service advisors and only one is listed here. Reflective of the care and attention the dealer presents More
by Djmurf
Employees Worked With
Carlos Perez
December 22, 2023
Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Par out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Paramus service department for a loaner vehicle of any kind so that I can get to work while the recall issue is being resolved. The service department said they will call me back. After 3 weeks of not hearing from anyone I decided to call them and had to reiterate the whole process again. After a long hold, the service manager came on the phone said that they will not provide a loaner because it is a Mercedes-Benz Sprinter van. I asked why and they said they just don't. Without further explanation from them, I was reluctant to have the van fixed. I'm currently driving a van with faulty software issues that is of no cause by me. I WILL NEVER EVER PURCHASE ANY VEHICLE FROM MERCEDES-BENZ OF PARAMUS. THEY DON'T KNOW HOW TO TREAT CUSTOMER. VERY MEAN AND DISHONEST. ALL IN FOR THE MONEY AND NO CUSTOMER SATISFACTION. WORSE DEALER EVER. WOULD YOU GO THERE? I KNOW I WOULD NOT. STEVEN. More
by Steven B.
Employees Worked With
Other Employees :
Carlos Perez, Craig Sirota
July 13, 2023
I recently had a very bad and disturbing service experience here. Our E-class had an engine light on, so we took it in. They recommended that we replace the turbocharger for $6,500. I took the car t experience here. Our E-class had an engine light on, so we took it in. They recommended that we replace the turbocharger for $6,500. I took the car to Bell Service in Paramus and they replaced the waste gate diaphragm for $600. Turbo is fine now. Bell has been fixing Benz for years and are honest and skilled mechanics. They didn’t understand why Benz didn’t do the simple repair. Mercedes Benz of Paramus also recommended I change the engine harness for $5,700 due to an oil leak. Bell found no evidence of a leak. Something is very wrong at this dealership. And we have bought 5 cars there over the years. I’m contacting the company but I doubt they will care. More
by tommy
Employees Worked With
Leonel Reyes
Verified Customer
