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Mercedes-Benz of Paramus
Paramus, NJ
2,799 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,799 reviews
March 11, 2022
Excellent service and very helpful and professional. Reps were very helpful in solving my problem Reps were very helpful in solving my problem More
by MARTIN_63
Verified CustomerEmployees Worked With
March 11, 2022
Great and efficient service with scheduling and service! Would highly recommend this dealership to anyone Would highly recommend this dealership to anyone More
by Juliannew96
Employees Worked With
Other Employees :
Carlos Perez, Donna Thomas, Carol Dooley, Veronica Heredia, Scott Gordon, Steve Dufalo
March 11, 2022
Teresa is very helpful and super kind :) It’s a pleasure to come to this dealership ! to come to this dealership ! More
by CGRANOSKI9393
March 11, 2022
You dropped the ball with zero follow up. Dave didn’t handle my car issues properly. I got Hyundai service at Mercedes Benz not what I expected Dave didn’t handle my car issues properly. I got Hyundai service at Mercedes Benz not what I expected More
by MEATINNOVATIONS
Employees Worked With
Dave in service
March 11, 2022
Tamar is the best service rep I've ever worked with. She is courteous, responsive, and always follows up to ensure everything has been resolved. Thank you! She is courteous, responsive, and always follows up to ensure everything has been resolved. Thank you! More
by TKHUDAIRI
March 11, 2022
Had a bad experience. Had to have two damaged tires replaced and 30,000 mile service. Tires were not inflated anywhere near proper PSI and all were at different PSI with v Had to have two damaged tires replaced and 30,000 mile service. Tires were not inflated anywhere near proper PSI and all were at different PSI with variation up to 6 lbs. off. Two damaged tires were on the right side and they just replaced them with 2 new on the right side. They should have mounted the two new ones on the rear of the car. In car tire pressure sensors were not reset but sneak they didn't bother to set proper pressure it would have been useless unless they reset it to the wrong tire pressures. Aside from that they should as a standard procedure - rotated the tires anyway. The phone system was screwed up so I couldn't contact anyone to check on status of service. Their loaner car policy is the worst I have ever experienced - "never on a Saturday" I was told, and the next available loaners are always three days after you need to bring your cart in. So unless you can plan your repairs three to five days in advance "sorry" no loaner. I responded with more detailed info to the dealers request of feedback and no one in the service dept bothered to contact me to help explain any of this. That struck number 5 I think. Maybe I''ll get a response to this? nah I doubt it I interacted with two people in service and neither are listed below??? I would have loved to rate them. Strike number 6 can't send this review no matter how many times I tried. More
by David
Employees Worked With
