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Mercedes-Benz of Paramus

Paramus, NJ

3.8
2,799 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus. Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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755 State Rt 17 South

Paramus, NJ

07652

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Showing 2,799 reviews

March 17, 2022

Very nice confortable and helping people . .loved my experience to buy my first mercedez benz car More

by SARWATRAFI3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole
Mar 17, 2022 -

Mercedes-Benz of Paramus responded

Thanks for sharing your feedback. It's great to hear that our team was very helpful and, congratulations on your first Mercedes Benz purchase!

March 17, 2022

Wait time was a bit long getting checked in but the service was great and Lee was very helpful in clarifying any questions that I had. More

by Frank
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naim Turk Bertan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Mercedes-Benz of Paramus responded

It's wonderful to know that Turk and Michael Max have been very helpful and able to answer your questions. Thanks so much.

Mar 18, 2022 -

Frank responded

Unfortunately, Lee was not on the service team roster to give 5 stars to. Turk handles my sales and I know Michael Max for many years. Great guys!

March 17, 2022

Troy is an amazing service representative of this company. He makes it possible for me to enjoy my investment through this car dealership. Because of him I look forward to a long partnership with Mer More

by BROUSSARDIMAGING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Semeraro, Nick Avianto, Webber(Detailer)
Mar 17, 2022 -

Mercedes-Benz of Paramus responded

Thanks for telling us that Troy was amazing and he's been so helpful with your needs, and knowledgeable about the technical and mechanical issues regarding your car. Thanks for your very kind remarks.

March 16, 2022

This was my first visit to Mercedes Benz of Paramus and I have to say it was a great experience I will be coming back for all maintenance More

by OwenErd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Semeraro
Mar 16, 2022 -

Mercedes-Benz of Paramus responded

We're glad to know that our team was very helpful and you're pleased with everything. Thanks and we'll look forward to helping you again with any future needs.

March 16, 2022

Phenomenal service phenomenal team! 100 stars! Thanks so much for all you do! Extremely grateful. More

by Bari.fein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig s sales manager
Mar 17, 2022 -

Mercedes-Benz of Paramus responded

Thank you for sharing your feedback. We're glad to hear that you're pleased with everything. Thanks again!

March 16, 2022

I'm happy to participate in the survey and hope that continues to be the case. I've been using this dealership for more than 10 years and I've worked with many different people. This time I worked with More

by WLIMANDRI812
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley James
Mar 17, 2022 -

Mercedes-Benz of Paramus responded

Thanks for sharing your kind remarks. It's great to hear that you've been loyal to our dealership for more than 10 years, and most recently Ashley was very helpful to you. We enjoy hearing that she was a great communicator and you're pleased with her easy-peasy style. Thanks for sharing your praise for Theresa as well.

March 16, 2022

Excellent Service they got right down and took care of me. They were punctual with my appointment More

by jun210462
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Mar 17, 2022 -

Mercedes-Benz of Paramus responded

Thanks for sharing your feedback. It's wonderful to know that our team provided you with excellent service, and they were punctual with your appointment time. Thanks again!

March 15, 2022

Had to wait for 3 different tow trucks over an 8 hour period. Received no update once my car arrived at the dealership. Had to follow up several times in order to get any sort of update on the status of More

by DAVEANTONELLI1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Teresa Zarour
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Mercedes-Benz of Paramus responded

Dave, Mercedes Benz of Paramus doesn’t dispatch or arrange tow-ins. You waited for 8 hours from Mercedes Benz USA roadside assistance which we have no control over. If you would like to contact me I can put you in touch with the customer service center where you can lodge your complaint to the proper party. Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 ext. 1501

March 15, 2022

Very professional staff. Teresa is great. She is knowledgeable, friendly, provided a clear explanation of the repairs needed, and kept me informed of the schedule. Video of c More

by mbrezette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Mercedes-Benz of Paramus responded

It's so nice to hear that Teresa is great, as well as knowledgeable and friendly. Thanks for sharing your kind remarks about your service visit. We're also glad to know that our mechanic was helpful as well and you appreciated our informative video too.

March 15, 2022

My experience With the dealership has Ben the cars tfor 11 years always dependable knowledgeable about the cars Alwaysaking you feel like family and that you can be assured of follow up care More

by SARGENTBELL
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ta, Carol Dooley
Mar 15, 2022 -

Mercedes-Benz of Paramus responded

Thank you for sharing your feedback. We're glad to hear that you've depended on us for the last 11 years and our team makes you feel like family. Thanks again!

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