Mercedes-Benz of Paramus

Rene was very professional, friendly and helpful. Provided information to us that we would have never been aware of....it worked out to give us an extra discount. I would recommend him to all my fri Provided information to us that we would have never been aware of....it worked out to give us an extra discount. I would recommend him to all my friends in the market for a mercedes. If I was able to I would rate Rene a 10+ More

Labor fees are a rip-off!!! If the total parts of repair or service costs roughly $150-200, the total cost at the end of the day will exceed $500. Tacking on hundreds of dollars for "labor." Majority of st or service costs roughly $150-200, the total cost at the end of the day will exceed $500. Tacking on hundreds of dollars for "labor." Majority of staff is unfriendly and clueless as to how to help. Not even management returns phone calls. Extremely disorganized!!! More

I have just leased my third Mercedes-Benz from Prestige since 2009. As with other high end luxury cars, anxiety and expectations are always high. In December 2010 I met my sales associate Shah Shahid for t since 2009. As with other high end luxury cars, anxiety and expectations are always high. In December 2010 I met my sales associate Shah Shahid for the first time. My wife was interested in an ML 350. In a short time Shah made me feel comfortable about the vehicle and the entire sales process. Three months later he helped me move out of my 2009 E 350 lease and into a new 2011 E 350. Both times my wife and I never felt pressured, never faced any unpleasant surprises, and drove home with very little anxiety and our expectations were fully met. I would highly recommend Shah and the rest of the team at Prestige. My cars have always been serviced there since 2009 and we are equally pleased with the service department. More

I have dealt with plenty of car dealerships in the past, working with Rene and some of his team associates at Prestige I was most confident they did their best to make sure I was satisfied with my purchase. working with Rene and some of his team associates at Prestige I was most confident they did their best to make sure I was satisfied with my purchase. There was no hassle or pressure unlike other dealerships I have visited in the past. For once I called the shots and made it clear what I wanted and where I needed to be and Rene made sure it happened along with the management staff. I highly recommend you visit Prestige and Rene and you will see for yourself. More

We have owned 4 Mercedes vehicles (S class, R class, ML and GL classes) and while shopping for our last one we stopped at Prestige to compare their pricing, sales staff and service to other dealers. While and GL classes) and while shopping for our last one we stopped at Prestige to compare their pricing, sales staff and service to other dealers. While we didn't get the chance to experience the service dept. we did quickly realize that this is just another car dealership with a Mercedes logo. If you want a real Mercedes experience without hassle, drama or just plain being ripped off go to Benzel Bush or Nanuet, even Manhattan. This place is a scam. The other dealerships will give you the best price without haggle and treat you like gold. This place has no class. They are focused on the money not the customer. Business is about building relationships with your clients. They obviously don't understand this. From what I hear from other owners their service dept. is a nightmare also. More

I had the displeasure of working with James Fede who was not only arrogant, but took no responsibility for anything that was delayed or went wrong with the sales process. He was downright rude at times and not only arrogant, but took no responsibility for anything that was delayed or went wrong with the sales process. He was downright rude at times and did nothing to make this an enjoyable or exciting experience. I feel that when I'm leasing an expensive vehicle that I should be served with stellar service, not someone who has a huge chip on their shoulder and acts as if they are doing you a huge favor. The last time I purchased a car there I had an excellent experience, yet this time I had someone nickel and diming everything and basically told me anything he could to get me in the dealership to close the deal when it was convenient for him. Prestige Mercedes lost a returning customer because of the awful customer service, or lack thereof, provided by him. More

I recently purchased a preowned 2008 ML350 from Prestige. I have purchased MB's from dealers in Fairfield and White Plans. In my experience- all the dealerships have exceptional sales staff. What sets Prest I have purchased MB's from dealers in Fairfield and White Plans. In my experience- all the dealerships have exceptional sales staff. What sets Prestige apart was Mr. Mancha's sales experience, knowledge of product, and abililty to make one feel extremely relaxed and comfortable. I shopped around and found Prestige the most flexible with the best selection of CPO's, and price. In regards to the Service Department- I have found them to to extremely fair and honest in pricing. All my cars have been serviced by them without issues. They are a big dealership on a highway- but they never seemed to lose sight of the customer's needs and willingness to work out pricing that meets one's budget. Highly recommend. More

I purchased a preowned Porsche 911 Carrera S with 4900 miles that was supposed to have had an oil change and was checked inside and out. When I took the car home and I got a message from the onboard compu miles that was supposed to have had an oil change and was checked inside and out. When I took the car home and I got a message from the onboard computer that the engine was overfilled with oil. I took the car to a friend who noticed that the engine had a leak on the very same day that I took the car home. I then brought the car to a local Porsche mechanic who confirmed that the car had either a rear main seal leak or an intermediate shaft seal leak and said that the leak has been there for some time and could not have come out on my drive home. I spoke with the sales rep who genuinely knew nothing about it and then spoke with the general manager Ray Costello who denied that there was a leak at the time of the sale. I asked how they could have changed the oil of the car without noticing that there was an oil leak. Not noticing an oil leak at the time of an oil change in my opinion is pure negligence and not disclosing this information at the time of the sale is unadulterated malice. I asked for some form of warranty from them to cover this problem after the factory warranty expires in 8/2011 considering I would never had purchased the Porsche having known that it had a leak and I was told that they do not do such things. I was just referred to Porsche to have the car fixed myself. Some Porsche 911 Carreras have recurrent oil leaks and some don't. Once you've had an engine oil leak it is more likely to recur than if the car has never had a leak before. This has something to do with the way the engine block has been manufactured which allows for some loose tolerances in some of the engines predisposing those engines to leak. Had I been told that there was a leak I would have walked away from Prestige and would have gone to another dealership. There are hundreds of Porsche Carreras out there. Be forewarned. Prestige Mercedes does not stand by their non-Mercedes preowned sales. The preowned sales manager, Ray Costello, is a joke. He does not know the true condition of the cars he sells. More

I have a ML320 2003, every time I took it to Prestige service the truck had to go back a 2nd or even a 3rd time. Twice they could not find the problem. Once the warranty was expired I was surprised wit service the truck had to go back a 2nd or even a 3rd time. Twice they could not find the problem. Once the warranty was expired I was surprised with much higher prices for the services than estimated They install the towing hitch incorrectly damaging bumper and burning part of the circuitry and try to give me the truck back like that. I would not buy a MB from Prestige and I would not recommend to take it for service there either. They get you by offering a loaner but the attitude of the service people if you have a problem when you are going to pick up your vehicle is arrogant and lout. More

I had the Lamp Semsor/Rain Sensor Malfunction come on the dash for awhile. This does not affect the operation of the vehicle, however, it is annoying everytime you start or turn-off the vehicle whith the be dash for awhile. This does not affect the operation of the vehicle, however, it is annoying everytime you start or turn-off the vehicle whith the beep telling me the vehicle had a malfunction. I could have replaced the sensor myself if the sensor did not needed to be programmed with STAR Diagnostic, which only the dealers are equipped to do so. So when I received a $100 gift certificate for service visit, I took my car in for a service to replace the Lamp Sensor. The part only costs $100 but the diagnostic charge was close to $400. What diagnoses do they need? The dash states that lmap sensor is malfunctioning and need replcement. I feel like they lured me with gift certificate and took advantage of me. I will never use MB dealer services again. More