Mercedes-Benz of Paramus

The mini detail was great ! !! Came out like a new car. Nice and shiney. Thank you !! Came out like a new car. Nice and shiney. Thank you More

Excellent customer service of the highest quality. Very professional. Will return for future service. Thank you. Very professional. Will return for future service. Thank you. More

Service was outstanding. Prompt and Professional. Troy greeted me on drop off and explained process. Very satisfied. Prompt and Professional. Troy greeted me on drop off and explained process. Very satisfied. More

Very good customer service. I'm satisfied with your service, they were able to fix my car problem I'm satisfied with your service, they were able to fix my car problem More

Efficient, gracious, helpful, on-time…. . seriously, I needed service, got an appointment, I was welcomed in, checked in, everything explained well, got a loaner that was even better than my . seriously, I needed service, got an appointment, I was welcomed in, checked in, everything explained well, got a loaner that was even better than my own car- got word back as promised and got my car back perfectly repaired, and washed and vacuumed. All by friendly faces. Best ever. More

Had a very good experience they were thorough on the repair and gave me a loaner everyone was very courteous repair and gave me a loaner everyone was very courteous More

We had a great experience at the service. Lee was amazing at keeping us updated and fixed the car very fast! Lee was amazing at keeping us updated and fixed the car very fast! More

The advisor There is great customer service . Patients explain everything with confidence and understanding point of view. Patients explain everything with confidence and understanding point of view. More

The person who scheduled the service on the phone was why I wouldn’t recommend to someone and have you a three star, which is generous. The service person on site was great, David. The phone person was not a I wouldn’t recommend to someone and have you a three star, which is generous. The service person on site was great, David. The phone person was not at the level of professionalism I’d except from Mercedes. For example, the car wasn’t due to be serviced and I shared that; nevertheless she was very argumentative and frustrated that I wanted a service in between dates. She didn’t want to schedule it - it took me saying I need it done and then she kept questioning me. Then she said what type of service without sharing the types and quite frankly I don’t know the differences but I said whatever we didn’t do last time and to make sure that it is an overall check up. That took push back too. Finally, she didn’t give me the option to stay on-site, which once I got there (again David was great) David said it’s fine but I should have said that in the call (again, I was never given the option). Bottom line- phone customer service needs refinement and training. More

Very easy process in getting my car traded in for a new one. They were able to navigate the supply shortage and get me the car that I wanted. Very helpful staff. one. They were able to navigate the supply shortage and get me the car that I wanted. Very helpful staff. More