Mercedes-Benz of Paramus

Echo earlier review of James by another reviewer. Pushy and arrogant -- makes you feel like he's doing you a favor. I generally hate and distrust salesguys whose opening negotiating line is "what's your n and arrogant -- makes you feel like he's doing you a favor. I generally hate and distrust salesguys whose opening negotiating line is "what's your number"? You'd think representing the MB brand would require a little class. Ended up transcting with Benzel Busch -- much more pleasant experience. The sales experience is a short lived one but you can usually tell from the first 10 seconds of the initial encounter if the person is someone you want to deal with... James Fede is not. More

From the first phone call through the sale and explanation of car options, we had a wonderful experience with Prestige MB and Rene. I would definitely reccommend him to anyone! Pleasurable exper explanation of car options, we had a wonderful experience with Prestige MB and Rene. I would definitely reccommend him to anyone! Pleasurable experience overall. More

I was very pleased with my sales consultant, Osiel Mancha, and have recommended him to a friend. I would recommend Prestige Mercedes to anyone interested in purchasing a new Mercedes Benz. Mancha, and have recommended him to a friend. I would recommend Prestige Mercedes to anyone interested in purchasing a new Mercedes Benz. More

My introduction to the Mercedes Benz family could not have been easier. Given that I have no time during the week and limited time on weekends to car shop, efficiency and expediency are very important t have been easier. Given that I have no time during the week and limited time on weekends to car shop, efficiency and expediency are very important to me. From my initial internet request to picking up my vehicle was quick and simple...and I thank my Prestige Motors Sales Consultant, Rene Garcia, for that! Rene was extremely helpful throughout the process; he responded quickly to my inquiries, delivered on my expectations on pricing, and provided clear, concise answers to my questions about the vehicle, inventory, financing options, etc. Everyone I met at Prestige Motors...Rene-Sales, Franca-Service, Tarek-Finance, and Ricky-Customer Relations...were all friendly, easy to speak with, and contributed to an overall positive experience. More

Rene was very professional, friendly and helpful. Provided information to us that we would have never been aware of....it worked out to give us an extra discount. I would recommend him to all my fri Provided information to us that we would have never been aware of....it worked out to give us an extra discount. I would recommend him to all my friends in the market for a mercedes. If I was able to I would rate Rene a 10+ More

Labor fees are a rip-off!!! If the total parts of repair or service costs roughly $150-200, the total cost at the end of the day will exceed $500. Tacking on hundreds of dollars for "labor." Majority of st or service costs roughly $150-200, the total cost at the end of the day will exceed $500. Tacking on hundreds of dollars for "labor." Majority of staff is unfriendly and clueless as to how to help. Not even management returns phone calls. Extremely disorganized!!! More

I have just leased my third Mercedes-Benz from Prestige since 2009. As with other high end luxury cars, anxiety and expectations are always high. In December 2010 I met my sales associate Shah Shahid for t since 2009. As with other high end luxury cars, anxiety and expectations are always high. In December 2010 I met my sales associate Shah Shahid for the first time. My wife was interested in an ML 350. In a short time Shah made me feel comfortable about the vehicle and the entire sales process. Three months later he helped me move out of my 2009 E 350 lease and into a new 2011 E 350. Both times my wife and I never felt pressured, never faced any unpleasant surprises, and drove home with very little anxiety and our expectations were fully met. I would highly recommend Shah and the rest of the team at Prestige. My cars have always been serviced there since 2009 and we are equally pleased with the service department. More

I have dealt with plenty of car dealerships in the past, working with Rene and some of his team associates at Prestige I was most confident they did their best to make sure I was satisfied with my purchase. working with Rene and some of his team associates at Prestige I was most confident they did their best to make sure I was satisfied with my purchase. There was no hassle or pressure unlike other dealerships I have visited in the past. For once I called the shots and made it clear what I wanted and where I needed to be and Rene made sure it happened along with the management staff. I highly recommend you visit Prestige and Rene and you will see for yourself. More

We have owned 4 Mercedes vehicles (S class, R class, ML and GL classes) and while shopping for our last one we stopped at Prestige to compare their pricing, sales staff and service to other dealers. While and GL classes) and while shopping for our last one we stopped at Prestige to compare their pricing, sales staff and service to other dealers. While we didn't get the chance to experience the service dept. we did quickly realize that this is just another car dealership with a Mercedes logo. If you want a real Mercedes experience without hassle, drama or just plain being ripped off go to Benzel Bush or Nanuet, even Manhattan. This place is a scam. The other dealerships will give you the best price without haggle and treat you like gold. This place has no class. They are focused on the money not the customer. Business is about building relationships with your clients. They obviously don't understand this. From what I hear from other owners their service dept. is a nightmare also. More

I had the displeasure of working with James Fede who was not only arrogant, but took no responsibility for anything that was delayed or went wrong with the sales process. He was downright rude at times and not only arrogant, but took no responsibility for anything that was delayed or went wrong with the sales process. He was downright rude at times and did nothing to make this an enjoyable or exciting experience. I feel that when I'm leasing an expensive vehicle that I should be served with stellar service, not someone who has a huge chip on their shoulder and acts as if they are doing you a huge favor. The last time I purchased a car there I had an excellent experience, yet this time I had someone nickel and diming everything and basically told me anything he could to get me in the dealership to close the deal when it was convenient for him. Prestige Mercedes lost a returning customer because of the awful customer service, or lack thereof, provided by him. More