Mercedes-Benz of Paramus

My experience at Prestige was exceptional. I told my dealer James Fede exactly what I was looking for and he delivered! I never felt pressured or as if I was just a client, I was made to feel very comf dealer James Fede exactly what I was looking for and he delivered! I never felt pressured or as if I was just a client, I was made to feel very comfortable at the dealership and all of my concerns were addressed in a respectful way. James was very knowledgeable about my Mercedes and extremely professional and courteous throughout my entire purchase. James really took the time to ensure that all of my needs were met and I honestly couldn't have asked for better customer service. Al was also very helpful and honest while assisting me in completing my paper work and coverage. I'd also like to add that James has been available to answer my questions even after my purchase which I think is again superior customer service. In closing, I would reccomend Prestige Mercedes without reservation, and make sure you ask for James, he was great! More

The hours of operation are amazing - so convenient and the dealer is very accomodating. Service is A+++ Every time i needed to work with this dealer everyone i came into contact with was great. the dealer is very accomodating. Service is A+++ Every time i needed to work with this dealer everyone i came into contact with was great. More

I received nothing less of professionalism and performance from Amy. I am always greeted with a smile and feel comfortable with my car in her hands. Amy has gone out of her way on a number of oc performance from Amy. I am always greeted with a smile and feel comfortable with my car in her hands. Amy has gone out of her way on a number of occassions for me and has always answered my questions or concerns promptly and accurately. Thank you. Gordon. More

In my experience managing a fleet of commercial vehicles (Sprinters) I have come to believe that Devin Prediger is setting the standard for all other service advisers. From the first service experience to (Sprinters) I have come to believe that Devin Prediger is setting the standard for all other service advisers. From the first service experience to the most recent, Devin has been nothing but Professional. Devin and the Prestige Service Department have made exceptional efforts to accommodate our unpredictable service needs. Overall, the Prestige MB Service Staff have become a valuable member of our team. Honesty, attention to detail, patience and flexibility are all apt descriptions of my service experience with Prestige Motors. I would recommend anyone within a 200mile radius interested in purchasing or servicing a Sprinter (Dodge or Mercedes) visit Prestige Motors. In all honesty, if I could have the rest of our national fleet serviced in Paramus I would do it in a heartbeat. More

I like the dealer, they are friendly. I usually deal with devin in car service, he is great and very quick and understanding. I like the way he make sure im happy witht he service. devin in car service, he is great and very quick and understanding. I like the way he make sure im happy witht he service. More

Andrew Franco was able to focus in on the type of vehicle I wanted, at the price I wanted, and promptly gave me several choices to selcet from. The car was mine sooner than I ever would have imagined, and i I wanted, at the price I wanted, and promptly gave me several choices to selcet from. The car was mine sooner than I ever would have imagined, and it is everything that I wanted. This is the third vehicle I have gotten through Andrew and in each experience he has been professional in conduct and responsive to everything I have asked for. More

I have been a customer of the "Prestige Family of Fine Cars" for probably 15-20 years through your BMW division; however, I have never felt more comfortable in leasing a new car than I did ye of Fine Cars" for probably 15-20 years through your BMW division; however, I have never felt more comfortable in leasing a new car than I did yesterday with your Mercedes-Benz Representative, Jim Guardino. Wow! I would like to commend both Jim and your Mercedes-Benz dealership for all the guidance and help I received. Jim spent a lot of time educating me as to the ML350 features along with available lease and finance options, and once I made my decision to lease a 2012 ML350, Jim stayed way beyond his normal work hours to ensure all was in order. I really had no intention of making a decision the day I met Jim, but his professionalism, patience and most importantly, his advocacy for his customer, me, made it an easy decision to close the deal in one visit. In all my years, I never felt that a Car Representative was my advocate until I met Jim. I suspect we can all learn a lesson from Jim as to his commitment and passion for customer service! Kudos also to Michael Belcastro, Business Manager, for his comprehensive review of my lease details. It was one of the very few times in my life when I wasn't bored reviewing numbers and fine print! Mike is a great conversationalist and kept me engaged. Rich Nelson, New Vehicle Delivery Specialist, is another great asset to your dealership as he spent the time needed to ensure that I not only understood all the "bells and whistles" of my new vehicle but also was comfortable with the functionality of each. If talented associates like Mr Guardino, Mr Belcastro and Mr Nelson are any indication of the service I can expect during my 36 month lease, I am thrilled with my decision to lease with Prestige and expect to be a long-term customer of your MB dealership. You can be sure I will recommend Mr Guardino and team to anyone I know that is looking to purchase or lease a car. (Note: Mr Guardino was recommended to me by another satisfied customer). Well done, Mercedes-Benz, Paramus, NJ!!! Laurene S Ramsey, NJ More

Andrew Franco was very helpful in finding the right C300 for us. We are 1st time Mercedes customers and found the experience to be comfortable with Andrew. He took the time to talk with both my husband an for us. We are 1st time Mercedes customers and found the experience to be comfortable with Andrew. He took the time to talk with both my husband and I about what was best for our family and worked around our schedule to complete the transaction. Andrew also has excellent follow up after the sale. He has called us to make sure we are happy with our purchase. I will go back to buy another Mercedes from Andrew Franco in Paramus again, maybe sooner than expected! Thank you again, Andew. More

High end service even though we purchased pre owned. Salesman met our price and delivered under pressure to get us out the door and back home out of state. Very friendly staff, super clean and adequate Salesman met our price and delivered under pressure to get us out the door and back home out of state. Very friendly staff, super clean and adequate (beyond expectation) facility. Worth a TWO hour drive to see a used car. The car is brand new clean condition for 4.5 yrs. old, runs super, everything works properly, they prepped it perfect. Certified and ready for our family for years of use. Beyond positive experience we never expected and were super pleasantly surprised and satisfied. Thanks James! More

great visit to dealership!!!! friendly service, employee very experienced and showing great customer relationship quaities making car buying a pleasant experience. thank you falgun mody and all others invol very experienced and showing great customer relationship quaities making car buying a pleasant experience. thank you falgun mody and all others involved. maurizio russi More