Mercedes-Benz of Paramus

Amazing shopping experience (Saturday December 1, 2012) Amazing shopping experience (Saturday December 1, 2012) –First Impressions: Having never been to Prestige Motors/Mercedes my expectation was that t Amazing shopping experience (Saturday December 1, 2012) –First Impressions: Having never been to Prestige Motors/Mercedes my expectation was that the sales harassment would begin upon my entering the establishment. I couldn’t have been more wrong. To my pleasant surprise, not only were the showroom doors held open for me by two friendly greeters (a very nice and appreciated touch – made me feel special), I was also greeted by friendly, professional front desk staff who asked if I needed assistance. I made no appointment but just wanted to browse. I moved freely about the showroom without any sales person trying to spoon-feed a vehicle to me. This was a major plus! My first impression was “this place is awesome!” (Sunday December 2, 2012) – Nosey, lot shopper: Knowing that Prestige would be closed on Sunday, My partner and I decided to take another ride over to Prestige to see other vehicle’s on the lot. A pre-owned Black GLK350 caught our attention. It had Low mileage and a great price. It looked showroom new. I had to have it! (Monday December 3, 2012) – Time to test drive: I contacted Prestige Motors to schedule an appointment to meet with a Sales person. The woman who scheduled my appointment (whose name escapes me) was very nice and said that I would be meeting with Falgun Mody. A time was scheduled for later that evening. Upon arrival, my partner and I were promptly greeted by Falgun Mody and not wanting to waste any time, we told Falgun about the pre-owned GLK350 that we were interested in. He quickly checked to see if the vehicle was available and it was. After processing copies of drivers licenses (which was expected), we left for our test drive. The vehicle was awesome! We were equally as impressed with Falgun’s knowledge of the vehicle. He answered every question we had without missing a beat. Falgun never pressured us and was very reassuring about the Mercedes product. We could tell from mile one of the test drive that he was proud to work for Prestige Motors/Mercedes and this spoke volumes to us. In addition, Falgun’s personality was one where it made it easy for us to ask questions. We even discussed family’s etc. which made the test ride feel more like a ride to Grandma’s house at Thanksgiving than a cold test drive. This made the test ride all the more real for us. Falgun was gracious in taking his time with us and not once did he try to rush us out of the showroom even though we knew what time Prestige was opened until. Now that’s customer service! (Tuesday December 4, 2012) – Time to purchase: Early a.m., I provided all personal required information to Falgun over the phone to save time and within seconds was told that I was approved. Early afternoon, I came into the showroom and met with Falgun to finalize all paperwork and pick up the vehicle. Upon my arrival, the vehicle was parked in front of the building. I honestly thought it was a brand new vehicle. Regardless, Falgun was not happy with the appearance and made sure that the vehicle was rebuffed to take out any imperfections. He did not feel that it met Prestige Motors or his standards. I was quite impressed. I had never received this level of service at a car dealership. In addition to Falgun’s amazing customer service, I met with Finance Manager Al Reci who provided the same level of customer service. He went over all personal information and finance charges with me. He advised that he wanted me to be comfortable with all charges before I signed any paperwork. There was no stone left unturned and no pressure and I left the showroom feeling as if I made the best purchase of my life. In closing, the cover of the bi-fold that holds all the transactional information states “Welcome to the Family.” I have to be perfectly honest; you have ALL made me feel like I’m now part of the Mercedes family. I’m hooked for life! A huge heartfelt thank you to all of you for making this vehicle purchase the easiest and most awesome experience I’ve ever had in buying a car! Thank you to all of you at Prestige Motors! More

I am pleased to refer friends to your dealership. Your staff and Ken specifically were very professional and accomodating. The facilities are terrific, the friendliness and politeness of everyone was ter staff and Ken specifically were very professional and accomodating. The facilities are terrific, the friendliness and politeness of everyone was terrific, and the willingness to help and make things right for us was downright unbelieveable. I hope to take some of those same traits back to my business. Your team exemplifies class. More

Working with Falgun was an absolute pleasure. He was very knowledgeable and far from being the typical pushy car salesman one might have comes across. Would definitely recommend him and would give him 5 star knowledgeable and far from being the typical pushy car salesman one might have comes across. Would definitely recommend him and would give him 5 stars without any hesitation. More

Onofrio Altizio is a consummate professional! He is knowledgeable, personable, results-oriented, and clearly committed to exceeding customer expectations. At every encounter, Onofrio provided insight knowledgeable, personable, results-oriented, and clearly committed to exceeding customer expectations. At every encounter, Onofrio provided insight and direction into my Mercedes-Benz purchasing experience. He is a customer advocate, leads by example, has high standards for performance and focuses on delivering the best customer value! When fast execution was required, Onofrio easily navigated internal processes to avoid delay. Very pleased with his friendly, proactive, and professional service! More

Phil is knowledgeable attentive and genuinely cared that I was satisfied with my purchase. He is available to answer my questions. He's the go to guy. I was satisfied with my purchase. He is available to answer my questions. He's the go to guy. More

Karl Pelc made the purchase an anxiety-free experience with a friendly demeanor, extensive product knowledge, and ability to anticipate needs and meet them. Karl made us feel entirely relaxed about making with a friendly demeanor, extensive product knowledge, and ability to anticipate needs and meet them. Karl made us feel entirely relaxed about making a deal that met our needs. His follow up after the sale was equally attentive and professional. I look forward to having Karl put me in my next Benz as well! More

Andrew Franco and Steve Eilert are consummate professionals. They're real effort begins after the sale. I've owned BMW, Audi, Infiniti, Mercedes Benz and other brands, but none of these other dea professionals. They're real effort begins after the sale. I've owned BMW, Audi, Infiniti, Mercedes Benz and other brands, but none of these other dealers treated me with the sense of urgency and respect that Andrew and Steve have provided. Nothing I present is a problem for either of them (except price). When I come in for service it's with a sense of visiting family and friends and I always look for Andrew in the showroom. People do long-term business with friends and that is what Andrew and Steve have become to me. More

Our Salesperson was very friendly and honest. What I especially liked about Iksoo was how he took his time explaining everything about our purchase. He picked us up personally because we lost our car in especially liked about Iksoo was how he took his time explaining everything about our purchase. He picked us up personally because we lost our car in Sandy. As we were driving to the dealership--he didn't bombard us with sales antics. We actually talked about family. His energy was calming. I would definitely recommend Iksoo to a friend who would buy a MB and not to one just shopping around. More

I giving this rating based on the excellent experience i had in leasing my new car. I was extremely happy that I felt no pressure from my salesperson and everything that i was told as to price, delivery, e had in leasing my new car. I was extremely happy that I felt no pressure from my salesperson and everything that i was told as to price, delivery, equipment is exactly what i received. I did check other dealers and I received an excellent price with everything i requested. My time was managed by the employees with the upmost care as time is my most valuable asset. I feel this Dealership is represented by excellent employees and i look forward to my next purchase from them. More

We have worked with Andrew in the past and this experience was even better than the first. Andrew addressed all of our concerns and exceeded our high expectations. He got us the exact car we wanted experience was even better than the first. Andrew addressed all of our concerns and exceeded our high expectations. He got us the exact car we wanted, equiped exactly as we wanted it. I look forward to working with Andrew again in the near future. I truely great experience! More