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Mercedes-Benz of Paramus

Paramus, NJ

3.8
2,799 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus. Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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755 State Rt 17 South

Paramus, NJ

07652

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Showing 2,799 reviews

March 28, 2022

I bought a certified pre owned vehicle with low mileage that blew a piston after only 6 months, they fixed the issue but I was without a loaner vehicle for the first 8 days. I was very disappointed in the More

by ROBERTE135
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Mar 28, 2022 -

Mercedes-Benz of Paramus responded

We appreciate with your feedback. We strive to make sure we provide excellent customer service, and it appears that we have missed the mark.

Mar 29, 2022 -

ROBERTE135 responded

Every failure is an opportunity to build the customer experience, how do you plan on making this right? I await your response

March 28, 2022

Brought my car in for service, was taken on time and was out the door in under an hour. Very efficient. More

by ANDO.CPA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Mercedes-Benz of Paramus responded

It's great to know that your service visit was timely and you're pleased with everything. Thanks!

March 28, 2022

A girls work at front desk her name is Ashley She’s very mean unpolitical Rude She’s doesnt know how to work ou help people I’m very unhappy with her . More

by Fernanda laguna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do t remember
Mar 28, 2022 -

Mercedes-Benz of Paramus responded

Thanks for sharing your feedback, we strive to make sure we provide excellent customer service, and it appears that we have missed the mark.

March 28, 2022

My car was towed to Mercedes in Paramus. The service department contacted me as soon as they received the car. Very efficient and fast service More

by LBGF2252
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rovello
Mar 28, 2022 -

Mercedes-Benz of Paramus responded

It's nice to hear that our service team was very efficient and fast. Thanks!

March 28, 2022

Getting someone on the phone is always an issue or the lines are messed up it seems every time i call More

by SIMAmajd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave ingersol
Mar 28, 2022 -

Mercedes-Benz of Paramus responded

We appreciate with your feedback. We strive to make sure we provide excellent customer service, and it appears that we have missed the mark.

March 28, 2022

I took my car in a few times for airmaic issues and problem not solved More

by DALE.SIMPSON1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Ingersoll
March 28, 2022

Good service. People are nice. I went to service even without appointment. Please keep up good service More

by Xu Jialin
Recommend Dealer
Yes
Employees Worked With
Steve Dufalo
Mar 28, 2022 -

Xu Jialin responded

OK

Mar 28, 2022 -

Mercedes-Benz of Paramus responded

Thanks for saying that our team is nice and they were able to accommodate you without an appointment.

March 28, 2022

Clean facility. I have been a customer for several years and there is a big difference in customer service and how the people approach my issue. I feel that customer More

by MARILE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Mar 28, 2022 -

Mercedes-Benz of Paramus responded

Thanks for your 5-star rating, we'll share your remarks with our team and look forward to providing you with a great visit in the future.

March 28, 2022

Great service . Sales people excellent service manager great Used cars sales manager take car of our problem right away and fix it. More

by LEOVEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Mar 28, 2022 -

Mercedes-Benz of Paramus responded

Thanks for your kind remarks for our sales team, it's good to know that you're pleased with everything.

March 28, 2022

Excellent dealership, good service department. I’ll recommend anyone to purchase their car from Mercedes Benz of Paramus More

by KNOX3228
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Mercedes-Benz of Paramus responded

It's so nice to know that our team provided you with good service, and you're willing to recommend others. Thanks!

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