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Mercedes-Benz of Paramus
Paramus, NJ
2,799 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,799 reviews
March 28, 2022
Good experience, polite people, everything was done quickly. While waiting for my service to be completed I was able to look around the show room, and look at various models. quickly. While waiting for my service to be completed I was able to look around the show room, and look at various models. More
by TCARDOSO
Verified CustomerEmployees Worked With
March 28, 2022
Great attention to detail and professional service and Dave Ingersol is the greatest service advisor Dave Ingersol is the greatest service advisor More
by artiezuck
March 28, 2022
I traded in my vw jetta to get a used Infiniti G37 in good hopes that it would be an upgrade in cars but boy was I wrong. I got the car and at first I thought it was good until I got a check engine light good hopes that it would be an upgrade in cars but boy was I wrong. I got the car and at first I thought it was good until I got a check engine light which I thought was nothing big but turned out to be a sensor. We brought the car back because of the warranty to get it fixed but they didn’t fix it correctly. I ended up buying the parts because they kept saying the part was coming in and such until my 30 warranty was expired. I now have a car that can’t get inspected without it being failed and have to pay to get it fixed by an actual mechanic that knows what they are doing. They also took a month to give me a registration and check. Incredible on how bad of a trade in it was but what do you expect from a place that sells fancy cars and crappy pre owned cars. More
by Anonymous
Employees Worked With
March 28, 2022
Fast convenient clean courteous. What more can I ask for. I wish I had this service for everything What more can I ask for. I wish I had this service for everything More
by MANIGAULTFAM
Employees Worked With
March 28, 2022
Everyone was very courteous and fast. It was easy to drop my car and get a loaner. The waiting area was comfortable and the staff was friendly. Service of my car was fast and they did a g It was easy to drop my car and get a loaner. The waiting area was comfortable and the staff was friendly. Service of my car was fast and they did a good job. More
by C_MAYENDIA
Employees Worked With
Troy
March 28, 2022
The service has always been very good. Everything is always explained to me and I have always been kept up to date with what is going on. Everything is always explained to me and I have always been kept up to date with what is going on. More
by ROSECALEROBAI
Employees Worked With
Lisa
March 28, 2022
Very professional and attentive to meeting service needs. Responsive to the car’s service per our request Responsive to the car’s service per our request More
by NBALASNY
Employees Worked With
March 28, 2022
Worse experience I have had with a dealer. The manager never took time to speak to me when the service advisor informed me that the issues I had experienced with my Hood and radiator were not The manager never took time to speak to me when the service advisor informed me that the issues I had experienced with my Hood and radiator were not going to be paid for. I had asked multiple times to speak to the manager and was treated as if I was trying to get a free service. My complaints were legitimate and I had video footage of the hood open indicator flashing immediately after I left the dealership after a rushed service on my breaks, there were also leaks found in the area where the radiator was removed to get to the master cylender. I was first offered a 10% discount on a nearly 4k job,, then told to call my Certified Pre Owed service provider to see if they will pay, although 15 days had passed since my service contract ended. I had previously called the dealer and sent emails about the hood issue immediately after the work previously done on the car and before my service contract ended on 12/31, but Mercedes Corporate did nothing to remediate the clear issues that were caused by the work done on my 12/10 inspection. Later corporate office and the service manager offered only 15% discount each, for a 30% discount. I still ended up paying nearly $2.5k when I am 100% certain it was the fault of the service don in a rush on December 10, 2021. I feel cheated and disrespect. More
by AZIBO
Employees Worked With
Don Pettigrew
