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Mercedes-Benz of Paramus

Paramus, NJ

Overview
Employees
Reviews
Vehicles
3.8
2,799 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus. Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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755 State Rt 17 South

Paramus, NJ

07652

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Showing 2,799 reviews

March 29, 2022

Excellent service and ease of use. Extremely convienent service they provide. Quick response and easy to use. GREAT job More

by Sthompson20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Rigante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Vanblarcom
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Mar 29, 2022 -

Mercedes-Benz of Paramus responded

It's great to hear that our team provided you with excellent service and you're pleased with the quick response. Thanks for sharing your kind 5-star rating as well.

March 28, 2022

Blind spot Assist Inoperative issue was NOT resolved. Hood open light came on and alarm beeped the entire way home. I had to google how to fix it to stop the beeping I had asked for an operator manual More

by Charlie VanHaaster
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Teresa Zarour
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of service name
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Mar 28, 2022 -

Mercedes-Benz of Paramus responded

Please allow me to apologize for your negative experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 extension 1501

Apr 21, 2022 -

Charlie VanHaaster responded

Thank you for replying to the survey a while ago, and I miss placed this email in my inbox, but was just able to find your reply just now. Yes, I still need to get this blind spot issue resolved, as it does not work, and is not safe. More frustrating at this point is, we still have NO LICENSE PLATE NO REGISTRATION NO TITLE NO OPERATOR MANUAL to figure things out on this car. I paid your $1200 dealer “ad min fee” or whatever you call it when I bought this car in Jan, and THREE MONTHS LATER, still waiting…. Frustrating beyond belief. Who do I need to talk to? C VanHaaster

March 28, 2022

Mercedes-Benz of Paramus is very professional and very accommodating for all of my needs More

by Tridane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robinson Espinal
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Mar 28, 2022 -

Mercedes-Benz of Paramus responded

It's wonderful to hear that our team was very professional and very accommodating as well. Thank you!

March 28, 2022

We very happy with the service we received by Omar and everyone at Mercedes-Benz of Paramus. Omar is a very nice guy and he will try his best to get you what you want, excellent service. Michael Mutter More

by MAYBAR80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mutter , Omar Robinson
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Mar 28, 2022 -

Mercedes-Benz of Paramus responded

It's wonderful to hear that Omar was very nice and he provided you with excellent service. Thanks for your kind remarks for Michael Mutter as well, and for referring him to your friends and family.

March 28, 2022

Extremely happy with my service. Loaner car provided was great and communication between the shop and myself was clear and concise More

by CATHIETEDESCO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Cocco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Veronica Heredia
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Mar 28, 2022 -

Mercedes-Benz of Paramus responded

It's really a pleasure to hear that you're happy with your service and you appreciate the loaner car as well. Thanks!

March 28, 2022

The Mercedes-Benz dealership service department Paramus New Jersey were pleasant, patient and very professional. More

by drmarylmccoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Guzman
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Mar 28, 2022 -

Mercedes-Benz of Paramus responded

It's great to know that our service team is pleasant, patient and very professional. Thanks!

March 28, 2022

Wasted my time taking it to Paramus Mercedes, not the same service as before. Incomplete job More

by k947
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mr Lee
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Mar 29, 2022 -

Mercedes-Benz of Paramus responded

Please allow us to apologize for your experience. Our Customer Relations manager will be contacting you shortly. Thank you.

Mar 29, 2022 -

k947 responded

It’s ok damage is done

March 28, 2022

The service person was professional and courteous, He arrived on time and completed work quickly. More

by mhemschot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2022 -

Mercedes-Benz of Paramus responded

Thanks for saying that our service team member was very professional and courteous and all of the work was completed quickly as well.

March 28, 2022

I love the dealership very professional but rhe service department has NO compassion for their customers More

by MDELLAF
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Ingersoll
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Apr 01, 2022 -

Mercedes-Benz of Paramus responded

Please allow me to apologize for your negative experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 extension 1501

March 28, 2022

No good overpriced they were wrong about what my vehicle needed never again tried to get 5000 out of me went somewhere else problem was fixed for 350.00 More

by Keshasellers82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Dufalo
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Mar 29, 2022 -

Mercedes-Benz of Paramus responded

Please allow me to apologize for your negative experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Dennis Adams General Sales Manager dadams@lithia.com 201-597-7102

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