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Mercedes-Benz of Paramus

Paramus, NJ

3.8
2,799 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus. Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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755 State Rt 17 South

Paramus, NJ

07652

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Showing 2,799 reviews

May 12, 2022

Attentive, listen to the customers needs, Jieun was very professional knew how to navigate all the paperwork and made easy to come back again next to this dealership. More

by EMERIAMAYA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jieun Chun
May 12, 2022 -

Mercedes-Benz of Paramus responded

We really enjoy hearing that our team was attentive and Jieun was very professional and helpful as well. Thanks for your great recommendation!

May 12, 2022

You guys keep on sending me surveys please stop I don’t know how to stop it More

by Shy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Lalli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Rigante
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin Guzman, Mark Vanblarcom, Carol Dooley, Veronica Heredia, Dan Raspanti, Scott Gordon, Steve Dufalo
May 11, 2022

Polite and responsive Fixed poor work done at the factory. Will continue to take our vehicle there More

by i.borsook
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
None of above
May 11, 2022 -

Mercedes-Benz of Paramus responded

We're glad to know that our team was polite and responsive, and you're pleased with everything. Thanks for sharing your kind remarks!

May 11, 2022

I really feel that once they made the sale, they were done with me, which is really disappointing for a luxury brand More

by SEANFLEMING0373
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robinson Espinal
May 16, 2022 -

Mercedes-Benz of Paramus responded

Please allow me to apologize for your negative experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Dennis Adams General Sales Manager dadams@lithia.com 201-597-7102

May 11, 2022

Best customer service I have ever seen people are so friendly from the beginning to the end More

by Raef_lotfy79raef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Lalli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez, Donna Thomas, Carol Dooley, Veronica Heredia, Scott Gordon, Steve Dufalo
May 11, 2022 -

Mercedes-Benz of Paramus responded

We're very glad to hear that our team provided you with great customer service, and you found everyone to be friendly as well. Thanks!

May 11, 2022

The customer service is excellent. My dealer Katherine worked quickly and provided options to help me purchase my truck. More

by JBLOCH1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katherine
May 11, 2022 -

Mercedes-Benz of Paramus responded

We really enjoy hearing that our customer service is excellent, and Katherine was very helpful with your recent truck purchase. Thanks for sharing your feedback!

May 11, 2022

Friendly on time very clean excellent service good mechanics very modern installation easy location to go More

by DRWERT2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naim Turk Bertan
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Mercedes-Benz of Paramus responded

It's a pleasure to hear that our team was friendly and you were pleased with your service visit. Thanks for sharing your kind feedback for our mechanics as well.

May 11, 2022

Brought my E55 in for a recall and they did an excellent job. They also inspected the entire car while it was there and supplied me with a video of other repairs I will be needing. They have an excellent st More

by Neal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Veronica Heredia
May 11, 2022 -

Neal responded

Thank you for servicing my car.

May 11, 2022 -

Mercedes-Benz of Paramus responded

It's very nice to hear that our service team was great, and you're pleased with your recall assistance. Thanks for your kind remarks for our courteous team. Thanks!

May 11, 2022

Car wash is trash need a new wash people and better wash line wash bad More

by Shy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Lalli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez, Donna Thomas, Carol Dooley, Veronica Heredia, Scott Gordon, Steve Dufalo
May 12, 2022 -

Mercedes-Benz of Paramus responded

Thanks for your honest feedback regarding our car wash system. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 ext. 1501

May 11, 2022

Always professional and friendly - and they help you understand what you are getting in terms of technical service. More

by FELICITYKEANE
Recommend Dealer
Yes
Employees Worked With
Robert Lalli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Mercedes-Benz of Paramus responded

Thanks for saying that our team is always professional and friendly, as well as understanding. We're so glad to hear that you're pleased with everything!

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