Mercedes-Benz of Paramus

I've dealt with Rob on car purchases for both my son's. He is truly a no xx, straight up guy. He made both experiences quick, easy and a pleasure. I recommend him 100/100 times He is truly a no xx, straight up guy. He made both experiences quick, easy and a pleasure. I recommend him 100/100 times More

Turk made it happened! Very professional when working for you, he is on your side 100% dont believe me; go see him and he will prove it to you. This time was for my son…soo Very professional when working for you, he is on your side 100% dont believe me; go see him and he will prove it to you. This time was for my son…soon it will be for me😃 More

Very Poor Customer Service! ! I purchased a 2021 Pre-Owned BMW 430 and after paying for the car was told there was only one key. Dennis Adams, the General Sales Manager refused t ! I purchased a 2021 Pre-Owned BMW 430 and after paying for the car was told there was only one key. Dennis Adams, the General Sales Manager refused to provide a replacement key saying that you only receive what whatever keys came with a pre-owned car. I explained to him that I was not notified there was only one key prior to purchase and that I may not have purchase the car if I knew I had to pay over $400 for a replacement key. I expected a much higher level of customer service from a Mercedes Benz General Sales Manager. After i asked to cancel the deal and requested they take back my trade Dennis offered to get me a replacement key at dealership cost from a local BMW dealership owned by his Parent Company Lithia Motors. He also reluctantly agreed to send me a check for another $100. The replacement key still cost me $216. I have previously purchased a new Mercedes from this dealership as well as several BMWs from sister BMW dealerships owned by Lithia Motors. I will never purchase another car from a Lithia Motors dealership. Very poor customer service skills! More

Best dealership experience ever. Turk Bertan went way and above expectations, especially for someone who was buying a cheaper used car.Still got 1st class treatment from start to fi Turk Bertan went way and above expectations, especially for someone who was buying a cheaper used car.Still got 1st class treatment from start to finish More

Vehicle has ELW cpo AC is straight luke warm Service advisor 100% attitude and acted as if “he’s” paying for it. Wanted 350$ diag fee yea no thanks Claimed if Freon low not covered (another tactic to advisor 100% attitude and acted as if “he’s” paying for it. Wanted 350$ diag fee yea no thanks Claimed if Freon low not covered (another tactic to deny to charge more) air conditioning systems do use Freon for no reason if there is a leak in the sealed system then you will have a low condition thus meaning a faulty part is leaking. Contacted Mb USA they were surprised Will not come here for anything and will send a email to all my employees letting them know to avoid Paramus of MB More

The car dealer never had anyone on the phone. They never fulfilled the customer's promise and only deceived the customer. I bought the car in cash and only told me that I had to wait 90 days for They never fulfilled the customer's promise and only deceived the customer. I bought the car in cash and only told me that I had to wait 90 days for the title after paying. Their sales are terrible, an untrustworthy car dealer. In the morning, ZACK told me that the title would be sent to me today. In the afternoon, he told me that I would have to wait 90 days. More

I have been your customer for 10 years now and will continue to do so. continue to do so. More

I honestly don’t know where to begin I purchased my car from a Lithia owned store, and since my car has the lithia platnium coverage I can only fix it at a lithia owned store. My tow truck got to the deale from a Lithia owned store, and since my car has the lithia platnium coverage I can only fix it at a lithia owned store. My tow truck got to the dealership supposedly I didn’t have an appt so the service manager denied the car and we proved we have an appt then all of a sudden they take in smart cars and the service manager tells me to go f my self to another dealership in Manhattan when it can’t get fixed unless it’s a lithia owned store I have called corporate many times tried to reach the general manager many times honestly worst customer service ever. The service manager was a complete a hole to the tow truck driver to me worst experience ever I have never been treated like this in my life and honestly now I know why people hate dealing with dealerships they are a bunch of heartless people. Like I am just trying to get my fathers car fixed nothing more nothing less. He needs to get around to work it’s not like I am asking for so much I have paid for the full warranty for a reason. To make sure I don’t have to deal with the headaches!!!!!!! SERVICE MANAGER IS AVAILABLE VERY DISRESPECTFUL HUMAN BEING More

I purchased a preowned c300 a year ago and was told when we signed the deal the first oil change was complimentary. When I called to schedule the service they said they had no record of it. I tried calling we signed the deal the first oil change was complimentary. When I called to schedule the service they said they had no record of it. I tried calling my sales rep who unfortunately was no longer there. Trying to get an answer was a nightmare because everything is automated. Going back to Lexus with my business next time More

We had Giovanny Riley for a salesman. He was amazing. He went above and beyond to make sure we were happy. We contacted him from New Hampshire because our daughter was looking and we fou He was amazing. He went above and beyond to make sure we were happy. We contacted him from New Hampshire because our daughter was looking and we found a used Mercedes SUV that she had her heart set on. Gio made it happen. We could not be more happy with our experience at Mercedes Benz of Paramus! We will be back to buy more cars from Gio! More