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Mercedes-Benz of Paramus

Paramus, NJ

3.9
2,797 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus. Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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755 State Rt 17 South

Paramus, NJ

07652

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Showing 2,797 reviews

October 23, 2024

Turk made it happened! Very professional when working for you, he is on your side 100% dont believe me; go see him and he will prove it to you. This time was for my son…soo More

by Grace Kelley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naim Turk Bertan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Ospina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Mercedes-Benz of Paramus responded

Hi Grace, it’s fantastic to hear such positive feedback about Turk! We're very glad to know he made a difference for you and your son. Looking forward to working with you soon!

October 10, 2024

Very Poor Customer Service! ! I purchased a 2021 Pre-Owned BMW 430 and after paying for the car was told there was only one key. Dennis Adams, the General Sales Manager refused t More

by garypenz
Recommend Dealer
No
Employees Worked With
Dennis Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Mercedes-Benz of Paramus responded

We're truly sorry to hear about your experience. It’s disappointing to know that we didn’t meet your expectations, especially regarding communication about the key situation. We appreciate your feedback and will address this internally to improve our service. If you’d like to discuss this further, please reach out directly. We value your past business and hope to regain your trust.

Oct 11, 2024 -

garypenz responded

I should not have had to pay for a key when the missing key was not disclosed prior to purchase. I reached out to Dennis Adams, the General Sales Manager who should have been capable of providing me with reimbursement for a second key. Instead, he was arrogant and treated me as an adversary rather than a client. At a minimum, the dealership should send me a check for the $216 that I am out of pocket. Customer satisfaction should be a top priority for a car dealership.

October 03, 2024

Best dealership experience ever. Turk Bertan went way and above expectations, especially for someone who was buying a cheaper used car.Still got 1st class treatment from start to fi More

by ramjitballiraj
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Naim Turk Bertan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Mercedes-Benz of Paramus responded

Thank you for your amazing review! We're so glad to hear that Turk Bertan provided you with top-notch service, no matter your budget. We strive to treat every customer like family, and it’s great to know you felt that during your experience. Enjoy your new car, and we look forward to seeing you again!

June 21, 2024

Vehicle has ELW cpo AC is straight luke warm Service advisor 100% attitude and acted as if “he’s” paying for it. Wanted 350$ diag fee yea no thanks Claimed if Freon low not covered (another tactic to More

by OwenErd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David rovello
Jun 22, 2024 -

Mercedes-Benz of Paramus responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at 201-597-7065 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 14, 2024

The car dealer never had anyone on the phone. They never fulfilled the customer's promise and only deceived the customer. I bought the car in cash and only told me that I had to wait 90 days for More

by Jenny Liang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Wong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hassan Rafique
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Ospina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Avianto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Heinz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2024 -

Mercedes-Benz of Paramus responded

Thank you for sharing your feedback. We apologize for any inconvenience caused by the delay in receiving your vehicle title. We understand your frustration and are committed to ensuring you have a smooth experience with us. As a customer from California who purchased a vehicle on May 24th, you were informed that the title would be provided within 30-60 days. It has been 20 days since your purchase, please rest assured that we do expect to have your title ready by the end of next week. We appreciate your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us directly at (201)-597-7102.

May 22, 2024

I have been your customer for 10 years now and will continue to do so. More

by mamukamatiashvili
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nuha Ksheboon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Mercedes-Benz of Paramus responded

Thank you for being a loyal customer for the past 10 years! We truly appreciate your continued support and look forward to serving you for many more years to come.

May 03, 2024

I honestly don’t know where to begin I purchased my car from a Lithia owned store, and since my car has the lithia platnium coverage I can only fix it at a lithia owned store. My tow truck got to the deale More

by Z.o.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Lalli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager , Carlos Perez
May 03, 2024 -

Mercedes-Benz of Paramus responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at 201-597-7065 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 26, 2024

I purchased a preowned c300 a year ago and was told when we signed the deal the first oil change was complimentary. When I called to schedule the service they said they had no record of it. I tried calling More

by rafael636
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Manzi
Mar 27, 2024 -

Mercedes-Benz of Paramus responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at 201-597-7065 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

Mar 27, 2024 -

rafael636 responded

Appreciate the opportunity but you get ONE chance to make a first impression. They failed miserably so I'll take it to a local shop with better customer service.

February 18, 2024

We had Giovanny Riley for a salesman. He was amazing. He went above and beyond to make sure we were happy. We contacted him from New Hampshire because our daughter was looking and we fou More

by Kristie
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Avianto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanny Ripley
Feb 19, 2024 -

Mercedes-Benz of Paramus responded

Giovanny Riley is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

February 17, 2024

I Only like and buy German cars. And while I like other brands… from now on… I ONLY buy MB from Andrew Falco at Paramus MB! Andrew is a gem… a mensch, a guy who gives it to you st More

by Michael
Recommend Dealer
Yes
Employees Worked With
Joe Defrancesco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2024 -

Mercedes-Benz of Paramus responded

Andrew Falco is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

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