Mercedes-Benz of Palm Springs

Sales person, Cody was so gracious, helpful and knowledgeable! Was a pleasure doing business with and look forward to ongoing relationship. knowledgeable! Was a pleasure doing business with and look forward to ongoing relationship. More

My experience with Mercedes Benz of Palm Springs was terrible. It started when I bought my 2020 Mercedes Benz C63s! I had it for about 2 weeks and the sunroof broke. I had 25,000 miles so It was under terrible. It started when I bought my 2020 Mercedes Benz C63s! I had it for about 2 weeks and the sunroof broke. I had 25,000 miles so It was under warranty. Before I get into this story it was a big accomplishment in life to get one of my dream cars the C63s. I made sure everything was perfect on the car and did a lot of research before pulling the trigger. I didn’t expect the sunroof to break but I knew it would be taken care of under warranty. So I brought my car to Mercedes Benz of Palm Springs. They got it in and took care of the job in two days. When I brought the car home I realized one of my rims have been hit and a nasty mark On the side was very visible. So I called them and they reviewed the video they take of the car before they start. There was no video taken so the service manager I was in touch with sent me pics of the life in the shop and the color left on the damage rim was the exact color as on the wheel. I’m the end he said he would have the wheel repaired but not replaced even though they didn’t take fault in the accident. It was very disrespectful how I was treated and also for not wanting to replace the wheel. If anyone reading this has seen a repaired wheel knows you can tell it was repaired. I bought this car in perfect condition and expect my car coming back to me in perfect condition especially when it’s a 100,000$ car. Worked really hard to buy this dream car of mine and i was not treated right or taken care of in the end. I will be going to corporate all continue my battle with Mercedes Benz of Palm Springs. Highly recommend on not taking your car here. More

Palm Springs Mercedes is exceptional in its responsiveness and professionalism! They respond instantly and provide unqualified service. II have and will recommend them at every opportunity!. responsiveness and professionalism! They respond instantly and provide unqualified service. II have and will recommend them at every opportunity!. More

Salesman located the vehicle & had it ready for delivery within 24 hours. All while he was on vacation within 24 hours. All while he was on vacation More

This is my fourth S class that I purchased from this dealership I also have a local business and I purchased vans they have the patience to find what I wanted and every single person in the dealership dealership I also have a local business and I purchased vans they have the patience to find what I wanted and every single person in the dealership was very helpful and also the best prices More

Easy trade-in new vehicle transaction. Everything was ready when we got there. Definitely would recommend Everything was ready when we got there. Definitely would recommend More

Terrible service would not recommend to anyone ever -no customer service - Worst experience ever in my 15 years of owning Mercedes’ customer service - Worst experience ever in my 15 years of owning Mercedes’ More

Great new vehicle purchase experience. Cody Vierra was of outstanding support from start to finish! Cody Vierra was of outstanding support from start to finish! More

The staff is great . Car is clean when the repairs are complete. Always repaired the first time. Car is clean when the repairs are complete. Always repaired the first time. More

Cody Vierra was awesome, helped us buy a new car. ..he made the process: Quick, easy and painless. We also needed some work on our Sprinter RV Jeff Thush was awesome in helping guide me through my op ..he made the process: Quick, easy and painless. We also needed some work on our Sprinter RV Jeff Thush was awesome in helping guide me through my options...as well as showing me a few things I didn't know with diesel Mercedes Sprinter vans. We'll be back. More