Mercedes-Benz of Palm Springs

I am writing this review after waiting over two weeks for a response from the service director and MB USA. Not the first issues at this dealership, MB USA stepped in last time and got things rolling. This ti a response from the service director and MB USA. Not the first issues at this dealership, MB USA stepped in last time and got things rolling. This time I have heard nothing back and the situation is even worse. The bottom line is they said I had a fuel leak and a switch needed to be replaced. They said all the fuel lines needed to be replace due to this leak. I suggested that there was no leak that the fuel they saw was from the recent repair they had done. I took the car to another much more reputable dealer and sure enough no leak, no need to replace the switch. On top of all this they damage several items on the car and didn't even put it back together correctly. All this was done during a regular service and not a repair. Numerous times while going there various customers would be yelling and cursing at service reps, I should have taken that as a sign. Go there only as a last resort and make sure you document and photograph everything. Additional information, documents and photos available upon request. More

They try to rip you off with service that's not needed. I was made to feel as if I were some idiot that didn't know any better and have money to throw away. I have never left a business feeling the way they was made to feel as if I were some idiot that didn't know any better and have money to throw away. I have never left a business feeling the way they made me feel. I went in for service A they tried to sell me service B and refused to turn the service light off when service A was done. The service manager got Involved and made the experience the worst dealership experience I've ever had. More

I purchased the CLS 550 in February 2008. Brakes squeal. I have had it repaired under warranty five times. The squeal returns. I have not had this problem with other vehicles. Mercedes has refused to replac I have had it repaired under warranty five times. The squeal returns. I have not had this problem with other vehicles. Mercedes has refused to replace vehicle with one that doesn't have noisy brakes.* More