Mercedes-Benz of Palm Springs

THREE WORDS DESCRIBE THIS DEALERSHIP...."SLICK AND SLIMY" We were interested in an E400 and took our "trade in" car into this dealership. They saw it, evaluated it and appraised it and we agreed on a trade We were interested in an E400 and took our "trade in" car into this dealership. They saw it, evaluated it and appraised it and we agreed on a trade in price and a price for a particular E400. The salesman actually put it in writing and gave it to us. We had to suddenly leave the dealership and 4 hours later we received a call from the salesman. He said, "here is what we'll give you for your car" it was $5,000 less than what he put in writing!!! What!!!! We still have his written figures we saw him clear with the manager. . When I vehemently questioned that, he simply said, "We're in business to make money" What? At that point, I hung up on him. Mercedes of Palm Springs has really bad reviews, if you want to buy a car from these people, good luck on that one. I would strongly suggest you take your attorney with you, these people appear to be very unethical. We are currently dealing with a seemingly very honest, ethical dealership out of the area. ADDED NOTE: If you can believe it, the salesman actually said to us "I"ll take these numbers into my boss and hope I don't lose my job", after we choked with laughter we should have walked out then. This was a Mercedes dealership,??? What a bunch of clowns, more like "Slick Bubba's Used Cars . Below, it asked about Friendliness, how bout "gooey friendly" More

Service Department is Terrific So, OK, we know Mercedes service isn't cheap, but xxxx is it ever professional. Mike has been my service rep on a 2007 SLK and he's friendly, helpful, So, OK, we know Mercedes service isn't cheap, but xxxx is it ever professional. Mike has been my service rep on a 2007 SLK and he's friendly, helpful, and honest. Explains what has to be done, what should be done in the future, etc. The car is delivered to me clean and better than when I took it in. They come get you when the car is done. Once, I had a dead battery, and they told me to call Mercedes 800 number, and voila, a super clean Mercedes van came to my car, started it right away, tested the batter and told me I didn't need to replace it! Who does that? I would have bought one if they said I needed a new one, but he just told me to drive it to an In-n-Out burger and that would recharge it. I started to reach for my wallet to pay him for coming out ... NO CHARGE! So, yes, I'm very very happy with Palm Springs Mercedes, and with Mercedes 800 number. More

The worse dealer ever! We placed our order for a 2016 SUV 300d in July 2015 with this dealer. My husband did a lot of research (truecar.com ) to find the true market value We placed our order for a 2016 SUV 300d in July 2015 with this dealer. My husband did a lot of research (truecar.com ) to find the true market value price. The car arrived November 2015 and we went to the dealer armed with this info. This SUV was selling anywhere between 5% to 11% off the MRSP price. This dealer offered us a 4% discount on the vehicle. We came back requesting 8% (expecting the dealer to return somewhere in between). Our salesperson was caught in between when his sales manager returned with an unprofessional, surly attitude telling us we were unreasonable and he did not want to negotiate further. We were shocked, never having experienced such unprofessional-ism.....(we are retired seniors who have bought dozens of vehicles) and we did express our dissatisfaction with the way we were treated and how the whole "buying a car" experience was handled. Reluctantly, we agreed to pay the price he wanted and proceeded with our salesperson to close the sale. Imagine our surprise when our salesperson returned, telling us his sales manager refused to sell us the car! We have been told by friends who also own Mercedes that they would never buy a car from this dealer, nor use their service department. We have since purchased the SUV 300D from Walters in Riverside. We were treated very well, and negotiated a good price.....and although a 2 hour drive for us, will go to Walters for service as well.! More

Roadside assistance Have you had the experience of paying AAA dues for years, then when you finally call needing emergency help you are told it will be 2 or 3 hours befor Have you had the experience of paying AAA dues for years, then when you finally call needing emergency help you are told it will be 2 or 3 hours before they can send someone to tow your car?? MercedesBenz of Palm Springs has a roadside assistance program that is beyond belief! My car would not start and after calling roadside Assistance in Palm Springs for help , I waited perhaps 15 minutes. A friendly service man pulled up. I was expecting a temporary battery charge to get me to service or a tow truck. Instead , Randy, the service tech, installed a new battery from his inventory in his truck. There was no fee as my car was in warranty. I was back on the road with a new battery in less than 30 minutes ! Randy was knowledgable and polite. I have a friend who had a flat tire and had the same very quick and polite service The availability of this special emergency service is enough in itself for me to return to this dealership for my next car purchase . More