Mercedes-Benz of Palm Springs

Not recommended Concerns with dealing and responses, follow up and dependability. They do not care once they have your money, no call backs or ascertaining that the c Concerns with dealing and responses, follow up and dependability. They do not care once they have your money, no call backs or ascertaining that the customer has unresolved issues related to product. More

Outstanding Experience Fantastic service as always. Very friendly, knowledgeable & helpful staff. The car is always fixed & ready on time. They have consistently provided us Fantastic service as always. Very friendly, knowledgeable & helpful staff. The car is always fixed & ready on time. They have consistently provided us with outstanding service. More

Always Happy Good service, friendly service reps. Overall positive experience. Palm Springs Mercedes is our dealer of choice for service on our E400. Cookies are y Good service, friendly service reps. Overall positive experience. Palm Springs Mercedes is our dealer of choice for service on our E400. Cookies are yummy too. More

Bought E 400 Coupe My Salesman Andrew Mortimer-Lamb took the stress out of buying a new car. Traveled from another state to make this purchase, and he had the car as we My Salesman Andrew Mortimer-Lamb took the stress out of buying a new car. Traveled from another state to make this purchase, and he had the car as well as all the paperwork ready. Very professional and everything went smoothly. Had all the answers to my questions, or found them out. Car is amazing and beautiful. Took care of my leased Mercedes also. The few things that still need to get done he is working on for me. I am confidant in him and he is a great asset to the dealership in my opinion. He also set me up with Garrett Whitaker to show me the perks in the car, and how they worked. He was also extremely knowledgeable and patient. The driver Tracee who drove my new car to AZ for me was also great. Thank you to all the staff that I had the pleasure of interacting with!! More

They keep asking for a review so I'm writing one. I took my vehicle in for B service. Seemed pretty expensive for what was done but I had it done nonetheless otherwise me it invalidates my certified I took my vehicle in for B service. Seemed pretty expensive for what was done but I had it done nonetheless otherwise me it invalidates my certified warranty. The shuttle driver Brandon was kind nice and we had a nice conversation on the ride back to my home and he is a great driver. The the service was completed, I paid for the service online so only had to pick up my vehicle once the shuttle driver picked me up from my home and took me back to dealer. Once at the dealership, the cashier paged the service valet to bring my vehicle and I headed outside. I waited over 15 minutes in the hot sun, thinking it would be a quick process. Instead, I had to go back into the cashier to ask what the problem was since it had been 15 minutes since they paged to bring my car to the service drive. She paged again and they finally brought my vehicle down. My vehicle was not washed nor did I get an apology for the delay. I hope they do better the next time. More

Excellent service The staff and the service is so nice. Professional work. I’m always happy to deal with them. I would strongly recommend anybody to buy a Mercedes Benz The staff and the service is so nice. Professional work. I’m always happy to deal with them. I would strongly recommend anybody to buy a Mercedes Benz and enjoy the ride and enjoy with the Palm Springs dealership. More

Best service ever. Having driven Mercedes automobiles for the last 45 years, and having dealt with many different dealerships, Mercedes Benz of Palm Springs is at the to Having driven Mercedes automobiles for the last 45 years, and having dealt with many different dealerships, Mercedes Benz of Palm Springs is at the top of the charts. From the quality of the facilities, sales staff and service advisers, is comforting to know that you are in the right place. More

quick service. Rick Williams was very accommodating and took care of my issue and offered a loan vehicle which I declined for I love to just stay in the facility and Rick Williams was very accommodating and took care of my issue and offered a loan vehicle which I declined for I love to just stay in the facility and waited until all the works were done. More

Spectacular customer service My car was completed timely and I was given a new loaner vehicle. The staff was very friendly and Rick Williams handled everything in 5 minutes. My car was completed timely and I was given a new loaner vehicle. The staff was very friendly and Rick Williams handled everything in 5 minutes. More

They offered me a car to use while my gps was being updated Dustin set up the appointment and made sure all parts were in stock, he is always professional to deal with. Rick was service adviser who handled ever Dustin set up the appointment and made sure all parts were in stock, he is always professional to deal with. Rick was service adviser who handled everything. All went well. More