Mercedes-Benz of Palm Springs

I'm Not a movie star, and they'll let you know that Thought I finally found a local, loyal, dedicated, honest dealer with integrity. It was a mirage. In September 2017 we bought a CPO 2013 GL450. Wrote Thought I finally found a local, loyal, dedicated, honest dealer with integrity. It was a mirage. In September 2017 we bought a CPO 2013 GL450. Wrote a big check.Nice car, but from day 1 the suspension clunked and creaked going over speed bumps at parking lot speed.. I took it in for this complaint on 2 occasions, only to hear "Could not replicate" and "Its normal" from the service writer.(I have a GLS63 in Seattle that doesn't do this.) I decided to trade in this GL450 SUV I bought from MBZ PS 18 months earlier and adding only 7000 miles. By now the warranties have all expired. The trade in value they offered was ridiculously low, (25% below what KBB claimed) and their retail price on the newer GL550 SUV was astronomical.( Compared to KBB comps) So I had them service it. They charged me $3800 for rear shocks that have been bad "for some time" I asked about the complaint of suspension noise that I brought up during the warranty period. He shrugged it off. I wrote another big check. Drove the GL 4 miles back to our vacation condo, parked it and flew back to Seattle. 4 months later we came back to our desert home only to find the suspension was flat again. I limped it back to this dealer, waited 2 days for an opening in their calendar. Now they want $4500 to fix the front suspension. Now I'm pissed. The service department doesn't care to review my service history and earlier complaints of same. I left a message for Gary Whittaker, the owner, and no reply. Fed up, I took my car back, drove it to a local independent MB service shop, International Motors on Ramon Rd. Sean diagnosed the same issue, and fixed it for $2900. I got it back next day ( He actually got the OE struts wholesale from MBZ of PS) Conclusion: I feel that the MBZ Service department wrongly diagnosed a service issue with the suspension while the car was under warranty. Their negligence ended up costing me well over $7500. They were not willing to do anything about it. I know this because I received a text survey after I took my car back which I replied "Completely Disappointed" . No one followed up. More

Terrible Customer Service Stay away from this establish if at all possible!!! Unfortunately, it was not possible for me as I was traveling through Palm Springs and my Mercedes Stay away from this establish if at all possible!!! Unfortunately, it was not possible for me as I was traveling through Palm Springs and my Mercedes 3500 Motorhome had an issue upon leaving. I took it here as it was the only Mercedes dealer in town. I was treated so rudely that I as I confused as to what the heck I did so wrong by stopping in to get service. Trust me... I did not want issues while on my road trip but things do happen and maybe since I didn't look like I had millions of dollars in my pocket, they decided to treat me like dirt. The service person I had to work with was rude and disrespectful of me. Every time he saw me in the establishment (as I needed to some back for things in the motorhome as we had to stay two nights in a hotel during the service time) he looked at me like 'what are you doing here?'. He made me feel so uncomfortable. On the day it was suppose to be done, I was there at 12:00 (noon) to pick up a couple items from the motorhome and saw that my vehicle was parked next to the area where they washed the cars. My rental car was due back at 2:00pm and so I figured by then it would be washed and ready to go. I got there at 2:00 and it was still sitting there (non washed). I told the service person if it was just waiting for a wash, I would take it without having that done. He looked at me and said "it will take 10 - 15 minutes and walked away). 5 minutes later a female walked from one of the back offices, he met her half way and took the paperwork. He looked at me and nodded his head over to the cashier. I followed him to the cashier, he put the paperwork on the counter, turned away and left without even acknowledging me or saying thanks for your business or anything. There cashier (also rude), took my card, processed it, handed me the receipt and paperwork and said nothing to me. NO ONE should have to be treated like this. For those that had "Friendly Service" or "Incredible" service.... you must look like you have millions in your pocket because I think those are the only type of people this establishment likes. Word to the wise.... dress and walk in like you have more money than they can ever imagine and I'm sure you will be treated better than I was. Disgusting that anyone would have to dress up and act this way to get good service. More

TERRIBLE!! Horrible experience! We have 3 Mercedes Sprinters in our fleet of 12 work trucks. (2) 2016's (1) 2017 One of our 2016's had a loss of power and wouldn Horrible experience! We have 3 Mercedes Sprinters in our fleet of 12 work trucks. (2) 2016's (1) 2017 One of our 2016's had a loss of power and wouldn't go over 40 mph, we took it in. First it was a sensor, they replaced it, we picked it up and it did the same thing. Then it was a wire, picked it up and it did the same thing. NOW instead of it losing power, it red lines, won't shift and they say we need a new transmission for $8,000!!! I called Mercedes customer service and they said it has 44,000 miles and is out of warranty and because they didn't do any service on it (because they're an hour away from us so we use our own mechanic) they can't help. TERRIBLE CUSTOMER SERVICE. We were planning on purchasing 3 more in the next 6 months but now we will not be, not that they care. If I treated my customers like that, I would be out of business! More

Fake,phony,redundant,Insane,totally out of line RIP OFF My girlfriend took her car there for a leaking heater hose and ends up with a 4900.00 invoice. She has a freaking 2004 C230 coupe Kompressor that I My girlfriend took her car there for a leaking heater hose and ends up with a 4900.00 invoice. She has a freaking 2004 C230 coupe Kompressor that I paid 3k for,two years ago,before she left on her adventure that ended up in palm desert needing a coolant hose,i.e. heater hose,I did her brakes front and bake,trans mount and a motor mount. The car was recently serviced so didn't need the 259.00 dollar service,or the 1665.00 front seat cushion she was charged for that was never replaced,or the other trumped up stuff related to the 100. hose line that was leaking. They charged 700.00 to replace the drivers side motor mount and she supplied the mount,replaced the front brakes I just replaced and a bunch of other impossible phony add ons,with a GRAND TOTAL of 1200 in parts and 3583.00 in LABOR. Now thats a way to keep the bad rap mechanics have these days going strong,15 days in the service dept and 5k of nothing is what she got for trusting the great guys of Mercedes of Palm Springs. More

RIPOFF I just had a very upsetting experience with this company. I ordered some parts for one of my old cars and never shopped the price assuming that all M I just had a very upsetting experience with this company. I ordered some parts for one of my old cars and never shopped the price assuming that all Mercedes Dealers charged the same price. A day latter I needed another part and I called to check the price. I mentioned the cost to a friend and he said he had purchased the same part for less than half from another Benz dealer. I called that dealer and the part was in fact less than half. I then asked about the parts I had already purchased and they to were less than half. I asked the parts man at Palm Springs MB if they would match the price and they said no. The result is that the new SL my wife was looking at there we are now purchasing at Walters MB in Riverside for almost $4,000 less. This place is a ripoff and gives Mercedes a bad name. More

Service Department is way overpriced They pay no attention to you unless you look like your somebody. The car is great but you cannot afford the maint. after you buy it. Service fee of $ They pay no attention to you unless you look like your somebody. The car is great but you cannot afford the maint. after you buy it. Service fee of $450 for them to even consider looking at it, what a rip off. Gouge customers, unethical, like they have no morals. I know you have to make a profit but they are beyond this. More