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Mercedes-Benz of Palm Springs
Palm Springs, CA
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 197 reviews
March 22, 2019
Excellent Service and Customer Service I took my 2014 E550 4Matic into Mercedes Benz of Palm Springs because the check engine light was one. My service representative Rick Zabala greeted me I took my 2014 E550 4Matic into Mercedes Benz of Palm Springs because the check engine light was one. My service representative Rick Zabala greeted me with his usual smile and professionalism. He said he would look into the issue and let me know as soon as he could. He called that afternoon with the results of the problem, told me it would be done the following afternoon. He called once everything was repaired and on time. I truly appreciate having Rick as my service advisor at MB of PS. My previous advisor was one of the best I've ever had the pleasure to do business with. Rick has exceeded those expectations and has taken it to a completely different level which is greatly appreciated. I can't say enough about the way I've been treated at MBPS. Thanks for all for a wonderful service experience. More
by AJ
Employees Worked With
Rick Zabala
March 06, 2019
Fake,phony,redundant,Insane,totally out of line RIP OFF My girlfriend took her car there for a leaking heater hose and ends up with a 4900.00 invoice. She has a freaking 2004 C230 coupe Kompressor that I My girlfriend took her car there for a leaking heater hose and ends up with a 4900.00 invoice. She has a freaking 2004 C230 coupe Kompressor that I paid 3k for,two years ago,before she left on her adventure that ended up in palm desert needing a coolant hose,i.e. heater hose,I did her brakes front and bake,trans mount and a motor mount. The car was recently serviced so didn't need the 259.00 dollar service,or the 1665.00 front seat cushion she was charged for that was never replaced,or the other trumped up stuff related to the 100. hose line that was leaking. They charged 700.00 to replace the drivers side motor mount and she supplied the mount,replaced the front brakes I just replaced and a bunch of other impossible phony add ons,with a GRAND TOTAL of 1200 in parts and 3583.00 in LABOR. Now thats a way to keep the bad rap mechanics have these days going strong,15 days in the service dept and 5k of nothing is what she got for trusting the great guys of Mercedes of Palm Springs. More
by Elliot Ness
Employees Worked With
Michael Mrofchak
February 12, 2019
RIPOFF I just had a very upsetting experience with this company. I ordered some parts for one of my old cars and never shopped the price assuming that all M I just had a very upsetting experience with this company. I ordered some parts for one of my old cars and never shopped the price assuming that all Mercedes Dealers charged the same price. A day latter I needed another part and I called to check the price. I mentioned the cost to a friend and he said he had purchased the same part for less than half from another Benz dealer. I called that dealer and the part was in fact less than half. I then asked about the parts I had already purchased and they to were less than half. I asked the parts man at Palm Springs MB if they would match the price and they said no. The result is that the new SL my wife was looking at there we are now purchasing at Walters MB in Riverside for almost $4,000 less. This place is a ripoff and gives Mercedes a bad name. More
by eh10128
Employees Worked With
PARTS
February 05, 2019
GLE 350 Purchase I had a very good experience. Dustin Lambert was professional and helpful throughout the purchasing process. I look forward to a continuing service re I had a very good experience. Dustin Lambert was professional and helpful throughout the purchasing process. I look forward to a continuing service relationship and will recommend this dealership. More
by JB.
Employees Worked With
Dustin, Rick, Gary Whitaker
January 17, 2019
Service Department is way overpriced They pay no attention to you unless you look like your somebody. The car is great but you cannot afford the maint. after you buy it. Service fee of $ They pay no attention to you unless you look like your somebody. The car is great but you cannot afford the maint. after you buy it. Service fee of $450 for them to even consider looking at it, what a rip off. Gouge customers, unethical, like they have no morals. I know you have to make a profit but they are beyond this. More
by TimNRon
Employees Worked With
Gary Whitaker
January 15, 2019
Great customer experience This dealership is an A Plus organization Terrific customer service prompt and efficient and friendly delership First class all the way i definatel This dealership is an A Plus organization Terrific customer service prompt and efficient and friendly delership First class all the way i definately recommend them More
by Sanbic
Employees Worked With
Gary Whitaker
January 11, 2019
Excellent Sales Advisor (Andrew Mortimer-Lamb) This is a prestigious dealership and as I cruised the lot, I saw they house nothing but quality vehicles. I purchased a CPO 2016 SL400 and am extremel This is a prestigious dealership and as I cruised the lot, I saw they house nothing but quality vehicles. I purchased a CPO 2016 SL400 and am extremely proud of my new vehicle. The sale was smooth with a fair price for both the vehicle and my trade in. The deal was on a Sunday and there was not an opportunity to properly detail the vehicle, but Andrew Sales Advisor)set it up for later in the week and it looks better then when we picked it out. A very nice young lady assisted with the financial paperwork and she was kind enough to come over and congratulate me on my purchase. Before leaving the lot, Mr. Whitaker showed us the numerous amenities and how to operate the vehicle. It was a great experience. More
by ddbrown
Employees Worked With
Andrew Mortimer-Lamb, Gary Whitaker
January 09, 2019
Great Service Jeff in services does a great job with our car. His quick to respond to any issues we have and takes care of ensuring car is well maintained. They do Jeff in services does a great job with our car. His quick to respond to any issues we have and takes care of ensuring car is well maintained. They do a good job of keeping the place clean and tidy. More
by LucyT
Employees Worked With
Jeff
January 07, 2019
Purchase of 2019 E450 Coupe We traded in our GLC 300 for a new 2019 E450 Coupe. The dealership and salesperson, Karnit Aricha, was very helpful, professional, and motivated to s We traded in our GLC 300 for a new 2019 E450 Coupe. The dealership and salesperson, Karnit Aricha, was very helpful, professional, and motivated to sell us a new Mercedes-Benz before the year's end. At first disappointed that the car we liked had been sold the day before, Karnit searched the database and found almost the identical car at another dealership. We were very thankful for her tenacious effort to find the car we wanted. Thank you, Karnit, and thank you Mercedes-Benz of Palm Springs. More
by karensy123
Employees Worked With
Karnit Aricha, Credit Manager, Sales Manager.
December 31, 2018
Great Service Brought my car in for Service B. My car was completely serviced within 3hrs and cleaned. Everyone envolved was very polite and responsive. This is my Brought my car in for Service B. My car was completely serviced within 3hrs and cleaned. Everyone envolved was very polite and responsive. This is my normal experience for any service work MB of Palm Springs. More
by ArtB
Employees Worked With
Bob Sellers
