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Mercedes-Benz of Palm Springs
Palm Springs, CA
202 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 202 reviews
March 09, 2020
Great buying experience thanks to Andrew! Thank you to Andrew Mortimer-Lamb for a great buying experience. Andrew handled most of the details via email making the actual purchase quick and ea Thank you to Andrew Mortimer-Lamb for a great buying experience. Andrew handled most of the details via email making the actual purchase quick and easy. I was searching for a Jeep Grand Cherokee and through my web search, I found one at Mercedes-Benz of Palm Springs. Their Jeep was the cleanest, low-miles example I have ever seen so I made the purchase without reservation. They even delivered my "new" Jeep to my home in Orange Co...great service! More
by jbjones3
Employees Worked With
Andrew Mortimer-Lamb
February 09, 2020
Probably the best car buying experience ever. Cody was our salesperson who patiently accompanied us during the purchase of our new E300. He was courteous, and best of all very product savvy. Garret explai our salesperson who patiently accompanied us during the purchase of our new E300. He was courteous, and best of all very product savvy. Garret explained technology and Sherry delivered the car with professionalism and technology savvy. The whole group is first class and made buying my sixth Mercedes Benz a benchmark is satisfaction. More
by johnK
Employees Worked With
Cody Viera
February 07, 2020
Very pleasant buying experience. Professional staff Very pleasant buying experience. Professional staff answered all my questions and concerns. Handled the sales paperwork process with ease. I wou Very pleasant buying experience. Professional staff answered all my questions and concerns. Handled the sales paperwork process with ease. I would definitely recommend buying a MBZ from this great dealership More
by MIMILALAHOLT
Employees Worked With
Gary Whitaker
December 10, 2019
As always great service and my service provider Mike Mrofchak made the process seamless. I have recommended Mike to others who need service at Mercedes Palm Springs . Mrofchak made the process seamless. I have recommended Mike to others who need service at Mercedes Palm Springs . More
by stevepisk
Employees Worked With
Mike Mrofchak, Gary Whitaker
December 06, 2019
Super satisfied! Service Advisor (Jeff) was very knowledgeable and responsive. They took the extra time to do a test drive with me when they couldn’t replicate the Service Advisor (Jeff) was very knowledgeable and responsive. They took the extra time to do a test drive with me when they couldn’t replicate the noise I heard. We got it! Appreciate Brian riding with me. It’s one of those things that happens until you get to the dealer. Friendly staff. More
by n2r49rs
Employees Worked With
Jeff Thrush, Brian
November 26, 2019
Outstanding The Service Rep I have been working with for over 3 years Mike Mrofchak is OUTSTANDING. The quality of service provided by Mike I can not say enough The Service Rep I have been working with for over 3 years Mike Mrofchak is OUTSTANDING. The quality of service provided by Mike I can not say enough about. He is always there to assist me with questions, service and advice with regards to maintaining my S550. I have told other Mercedes owners about Mike and they have nothing be positive remarks. More
by stevepisk
Employees Worked With
Mike Mrofchak, Greg Williams
November 12, 2019
Very good service. Mercedes Benz of Palm Springs runs a very good sales and service organization. Friendly staff and comfortable dealership. I would definitely recomm Mercedes Benz of Palm Springs runs a very good sales and service organization. Friendly staff and comfortable dealership. I would definitely recommend MB Palm Springs. More
by rravis
Employees Worked With
Gary Whitaker
October 19, 2019
Disappointing Moved to Yuma recently and was due for B Service. Scheduled with Palm Springs thinking it would be a top notch dealership. Also had an issue I wanted Moved to Yuma recently and was due for B Service. Scheduled with Palm Springs thinking it would be a top notch dealership. Also had an issue I wanted checked out. Missing front right tire pressure sensor. Rick quoted $495 to replace sensor. Seemed excessive so declined. Paperwork on pick up indicated that by visual inspection sensor was present and service needed clarification. Never discussed with us during service and never addressed with us on pick up. When we picked up, cashier was very efficient but Rick was chatting with a coworker at his desk and ignored us. He sent a text as follow up asking a contact if there was anything we wanted to discuss or had further questions on. I sent a text asking about the tire sensor but Rick never responded. We used the shuttle service which was another joke. Got stuck on van for over an hour as driver dropped off others going a greater distance, picked up other customers, and then finally dropped us on his return to dealership. Very frustrating! I was later contacted by Mercedes Benz corporate to learn how our service went. I responded and they said I should be contacted shortly by MB of Palm Springs! Never happened until I just received a request to complete this review. Guess I was spoiled by the outstanding service I was accustomed to at MB of Lynnwood, WA! More
by Cinder1223
Employees Worked With
Rick Williams
October 11, 2019
Bad customer service. Bad competency Same complaints in last 4 services. No diagnosis. To be honest, I will not do more than the regular service with them. In addition to bad customer Same complaints in last 4 services. No diagnosis. To be honest, I will not do more than the regular service with them. In addition to bad customer service. More
by mercedesownerPalmSprings
Employees Worked With
Gary Whitaker
September 30, 2019
They do the best job with humor and grace I love this place - had been warned ,,,, what xx - they take such quality care of me and my car - and I have owned and had MBZ,s of all classes and s I love this place - had been warned ,,,, what xx - they take such quality care of me and my car - and I have owned and had MBZ,s of all classes and sizes last 40 years . I no longer worry ! Best team to date ! More
by Stevenv2
Employees Worked With
Entire service staff Rick Williams and more - the reception girls and cashiers are great as well !
