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Mercedes-Benz of Palm Springs
Palm Springs, CA
202 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 202 reviews
June 11, 2020
I love the service I have received on my GL45 especially with Randy! He’s always willing to assist with whatever I need! The service area was extremely careful and cleanly during this difficult time! with Randy! He’s always willing to assist with whatever I need! The service area was extremely careful and cleanly during this difficult time! More
by Julie
Employees Worked With
Randy Profita, Gary Whitaker
June 09, 2020
Excellent Service It it nice to know that you can get the service your vehicle needs without going out of the area. Jeff and Randy are a delight to work with! They are It it nice to know that you can get the service your vehicle needs without going out of the area. Jeff and Randy are a delight to work with! They are honest and professional. They go the extra mile for you. More
by 1DesertDiva
Employees Worked With
Alfredo
May 18, 2020
Alfredo was a great help in getting the lease completed. His knowledge and expertise made for a almost pleasant experience. Only wish the dealership was closer to me in east valley His knowledge and expertise made for a almost pleasant experience. Only wish the dealership was closer to me in east valley More
by Alangail
Employees Worked With
Alfredo
May 08, 2020
Brenda Dryden and Todd Hickingbotham Rick! These professionals are true professionals in every sense! Brenda was their every step of the way through the special order process and every step of the professionals are true professionals in every sense! Brenda was their every step of the way through the special order process and every step of the way! And Todd, he covered every step of the checkout prices with the delivery of the car, he answered every question and was most appreciate ie and thankful for the business!! Buy a car from Mercedes Benz of Palm Springs you will not regret your decision! I have purchased other premium brands and these guys set the standard in every way!!! More
by ericjroth
Employees Worked With
Brenda Dryden and Todd Hickingbotham
May 07, 2020
It’s hard to understand how Mercedes Benz of Palm Springs can say that they know we have choices where we can get our cars serviced when they are the ONLY Mercedes Benz house in the Coachella Valley. Another can say that they know we have choices where we can get our cars serviced when they are the ONLY Mercedes Benz house in the Coachella Valley. Another thing I find curious is that they ask you to call them if you have less than good feed back, they even provided the phone number to call...but they sign the the letter “Mercedes Benz of Palm Springs”. So WHO am I supposed to call? Nobody wants to step up and be responsible. Empty words. They don’t REALLY care or someone would put their name on the letter. More
by dfwood55
Employees Worked With
Don’t remember
April 27, 2020
Excellent service! We were traveling through during the beginning of the Covid-19 shutdown, trying to get home to Iowa with our Sprinter RV. We showed up at 7:30 am and they checked out the problem that m beginning of the Covid-19 shutdown, trying to get home to Iowa with our Sprinter RV. We showed up at 7:30 am and they checked out the problem that morning and ordered parts that were installed the following morning. We were on our way before noon the second day. Very professional and courteous, even washed our Sprinter van. More
by bvanh
Employees Worked With
Jeff Trush- very professional and courteous.
April 24, 2020
Fast and efficient Very courteous, very fast with check-in and check-out. Very efficient Dealership packed witha lot of very nice people. I will be ordering a 2021 AMG Very courteous, very fast with check-in and check-out. Very efficient Dealership packed witha lot of very nice people. I will be ordering a 2021 AMG from them! More
by Benzkids!
Employees Worked With
Rick Williams (Service) and Dustin Lambert (Sales)
April 16, 2020
Simple and efficient service Andrew and Todd provided for an outstanding experience, including delivery of the car, and easy to decide factors in a new lease. Very professional an Andrew and Todd provided for an outstanding experience, including delivery of the car, and easy to decide factors in a new lease. Very professional and low pressure, outstanding. More
by SeanConnery
Employees Worked With
Andrew Mortimer, Todd Hickenbothem
April 11, 2020
I love these guys Andrew and mike beaumstark where amazing I highly highly recommend this dealership to everyone and can’t wait to see rick Williams for my first service! amazing I highly highly recommend this dealership to everyone and can’t wait to see rick Williams for my first service! More
by Cameron Safley
Employees Worked With
Gary Whitaker
March 13, 2020
This is a dealer that really cares about its customers I'm impressed with the dealership and it's service department overall, but even more impressed with the devotion the technicians and shop foreman have I'm impressed with the dealership and it's service department overall, but even more impressed with the devotion the technicians and shop foreman have to replicating, then repairing "intermittent" problems. These are the most frustrating to a consumer. They have repeatedly tracked down the issues with my vehicle, and done repairs. VERY impressive! Their Service Writers really listen to you! They are on YOUR side. The Shop Foreman even volunteered to drive my car home a couple of nights to replicate the intermittent problem - and he did - and they did repairs! So, I can give this recommendation as a great dealership that really cares about their customers satisfaction. More
by RandyLee
Employees Worked With
Shop Foreman, Service Manager, Service Writer.
