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Mercedes-Benz of Palm Springs
Palm Springs, CA
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 197 reviews
January 31, 2021
Never paid for my parents car they took and sold!!!They Never paid for my parents car they took and sold!!! They bought my parents car.They didn’t have the title in hand so they called to say they are brin Never paid for my parents car they took and sold!!! They bought my parents car.They didn’t have the title in hand so they called to say they are bringing it in. The guy said they already sold the car but there’s no title. They won’t give my parents the money and won’t give them the car back as it’s already sold. My parents name is still on the car so they are liable if anything happens with that vehicle. No one will help them. They have an appt with their lawyer tomorrow morning. So shady and dishonest it’s disgusting More
by Alm80godd
Employees Worked With
Gary Whitaker
December 31, 2020
This is my fourth Mercedes since moving to the desert. All service has been performed at the Palm Springs Dealership and I have never had an issue. All service has been performed at the Palm Springs Dealership and I have never had an issue. More
by Cadillacman
Employees Worked With
Gary Whitaker
December 21, 2020
The staff is friendly, professional, and very knowledgeable. It is such a pleasure to have them as my official dealership. The dealership is beautiful and clean. knowledgeable. It is such a pleasure to have them as my official dealership. The dealership is beautiful and clean. More
by katy1
Employees Worked With
Gary Whitaker
December 01, 2020
I have been doing business with Palm Springs Mercedes for a couple of decades and this was by far the easiest transaction to date. My time was respected and the deal was excellent. a couple of decades and this was by far the easiest transaction to date. My time was respected and the deal was excellent. More
by Andy
Employees Worked With
Andrew Mortimer Lamb
November 28, 2020
I have been takeing my car there for the past 5 years for service.Thay have taken excelent care of my car ,So when it became time for a new car i went stright to them.The process was so easy, service.Thay have taken excelent care of my car ,So when it became time for a new car i went stright to them.The process was so easy, More
by calcar
Employees Worked With
Andrew Mortimer Lamb, Michael Mrofchak, Sherry Wisener
November 18, 2020
Have had issues in the past with service and service people. Began this visit with James Grajeda! He is both professional, with people skills and knowledgeable. A new pleasure for spending money! people. Began this visit with James Grajeda! He is both professional, with people skills and knowledgeable. A new pleasure for spending money! More
by karenbaird39
Employees Worked With
James Grajeda
November 12, 2020
Bob Sellers is always very attentive to our needs and willing to assist. Over the many years he has handled our account for the S550, GL450, and GLE 350 a mutual respect has developed. willing to assist. Over the many years he has handled our account for the S550, GL450, and GLE 350 a mutual respect has developed. More
by Merxmike
Employees Worked With
Bob Sellers - Service Specialist
November 06, 2020
Mike in service is always just inconvenienced and bothered. Maybe he should be doing something that requires very little customer interaction. I have pretty much driven anything that Mercedes roll bothered. Maybe he should be doing something that requires very little customer interaction. I have pretty much driven anything that Mercedes rolls over the years, and generally try not to use this service department. It just happens to be convenient. If you can pull it off, go to Laguna Niguel or Beverly Hills. They always treat you well. Perhaps Mike's attitude is reflective of the fact that I bring in my little 1998 SLK in. 40k miles. Not a high end car, but a classic nonetheless. I just bought a new Jag up the street in Rancho Mirage, in part, because of PS Mercedes service department. And. Previously, 4 BMWs up the street at BMW, PS. Same reason. AND, generally Iam a die hard MB guy. Mike, should never judge a book by it's cover. I would give the service department in PS a "1" except for Bob Sellers, who I switched to. He is a great service advisor and seems to treat everyone well. Heck, unlike Mike, he even steps out from behind his desk! But, adding to my review this evening, I noted and it stated so on the invoice, that I had a tail light out. The invoice stated that they checked the light. Guess what, just started tgmhe car, turned the lights on and NO TAIL LIGHT. Unreal. Last time I was in for Schedule C service, I noted an issue that was never addressed. This time, had an appointment for Schedule A service. Over two hours and they didn't fix the tail light. So. Never going back. And, btw, called to speak with the Service Manager and left a message. Not even a return call. Never using this dealer again. I cannot understand all of the 5 star reviews. I have had similar issues with my last MB at this place. More
by UnhappyClient123
Employees Worked With
Bob Sellers, Mike Mrofchak
October 30, 2020
Excellent service from my service rep Bob Sellers. Thank you. Car was delivered as promised and a rental was provided at N/C. Recommend this dealership. you. Car was delivered as promised and a rental was provided at N/C. Recommend this dealership. More
by HRM
Employees Worked With
Bob Sellers
October 09, 2020
I have always received excellent service from my service rep Nice friendly knowledgeable person An asset to the team for sure I would highly recommend this dealership rep Nice friendly knowledgeable person An asset to the team for sure I would highly recommend this dealership More
by Sanbic
Employees Worked With
Bob - my service rep, Gary Whitaker
