Mercedes-Benz of Oxnard

Great customer service, friendly and honest advice, clean facility, always returns phone call promptly, always willing to fit you into an accomandating schedule, and location is convenient. facility, always returns phone call promptly, always willing to fit you into an accomandating schedule, and location is convenient. More

I have always disliked new car shopping but this experience changed all that. Our salesman, Jay, was informed and polite and made the purchase easy and fun. The entire inside staff was friendly an experience changed all that. Our salesman, Jay, was informed and polite and made the purchase easy and fun. The entire inside staff was friendly and helpful. The car we wanted was not in stock at the time but they got it into the dealership from Seattle in just three days. It was exactly the "R" model we wanted...the perfect car for ferrying grandchildren and older parents. We were back and forth to the dealership three times to get "training" on the gps system, etc. and each time, the staff was patient and kind. The only question they have been unable to answer is "why we bought so many Volvos in the past and didn't buy a Mercedes!" We will be back in the future without hesitation and we say thanks to Oxnard MB Dealership! More

This was the best experience I have had at any dealership. They were professional, polite and honest. The price was very fair and I was treated like gold. I will never purchase another vehicle dealership. They were professional, polite and honest. The price was very fair and I was treated like gold. I will never purchase another vehicle from any other dealer except Oxnard Mercedes Benz. More

The moment I walked through the door, the staff were friendly and helpful. Even buying a used car I had all my questions answered in a calm easy manner that made the car buying experience a joy. friendly and helpful. Even buying a used car I had all my questions answered in a calm easy manner that made the car buying experience a joy. More

I purchased a 2011 Smart car from this dealership and within 2 weeks and only 700 miles I started having electrical trouble with the car. I was told I would have to wait 7 days for the part to come in to within 2 weeks and only 700 miles I started having electrical trouble with the car. I was told I would have to wait 7 days for the part to come in to replace the def part. I got the car back and on the way home the trouble came back. Call the dealership expressing my concerns about the vehicle I had just purchase and was told you own the car now not us. This is no way to take care of you customers. The car went back to the service center where they had to keep the car for 7 days to get to the bottom of the electrical problem. When calling and leaving messages for the sales manager, service manager, and the finance manager, I had to repeatedly call them back since they failed to return my calls. I only had one person at this dealership that would return my calls and that was my service adviser. Overall I wish I had never step foot in this dealership to buy my Smart car. I should have gone somewhere else like Beverly Hills. They say the belong to Auto-Nation but their customer service does not show it. I purchase 4 cars from Power Honda in Valencia which is an Auto-Nation dealership as well and was always treated like a friend and not just a customer. More

My wife and I recently purchased a 2011 Mercedes Benz E550 from Mercedes Benz of Oxnard. Even though the desired car was not in stock, the entire sales team went way beyond the call of duty to locate th E550 from Mercedes Benz of Oxnard. Even though the desired car was not in stock, the entire sales team went way beyond the call of duty to locate the car. Then, they got the car there the next day for delivery. The experience was long, but worth it. They were wonderful. On the finance side, Brian did a great job. He showed me my options, and then allowed me time to make an informed decision on how to pay for my purchase. Thanks again for the great experience. We'll be back if in the market for another Mercedes! More

Bought a pre owned car from them abt a month back. The sales talk was pretty comfortable considering my other experiences. The car even though a high mileage one has performed pretty well over the last mo sales talk was pretty comfortable considering my other experiences. The car even though a high mileage one has performed pretty well over the last month. There were a couple of small problems soon after the sale, even though the sale was with no warranty the dealership stepped in to resolve the problems. Thanks everyone More

I made an appointment for my 2003 C230 Kompressor's Service A but ended up spending $2448.00 for extra repairs that were diagnosed after my extended service contract expired. It seems to me that most c Service A but ended up spending $2448.00 for extra repairs that were diagnosed after my extended service contract expired. It seems to me that most cars detriorate after five years of ownership and it is not just MBZ. I religiously made the necessary maintenance that was recommended by the manufacturer or every time the service reminder signs goes off in my dash board but the discrepancies were not discoverd at those times I was at the dealership service stations. Your employees were great in explaining what have to be done to my car. More

Nice overall buying experience. We tried other dealerships and eventually came back to Mercedes-Benz of Oxnard for the purchase of a Smart Car. Eder and his manager were flexible and Brian the fin dealerships and eventually came back to Mercedes-Benz of Oxnard for the purchase of a Smart Car. Eder and his manager were flexible and Brian the finance guy was friendly and helpful. Also, my wife and I found out that this is a dog friendly dealership. I am certain to return there for, if nothing else, the free car washes they offered me. More

I have been serving on active duty in the military for the past 26 years and have experience with multiple dealerships both in and out of the continental U.S. I can unequivocally say that the service de the past 26 years and have experience with multiple dealerships both in and out of the continental U.S. I can unequivocally say that the service department and particularly my Service Advisor Mr. Angel Duran deserves special recognition for all that that they have done for me and my family. We had recently purchased an extended warranty for our vehicle and as a result of a typographical error the vehicle had been devalued, essentially limiting the amount of service that was to be covered. After discovering this discrepancy during a recent service visit, Mr. Duran took it upon himself to deal directly with the warranty company to correct this administrative error. As a result of Mr. Duran's hours of perseverance the warranty company corrected the error and covered the claim, saving my family thousands of dollars. We are in the process of moving to a nearby city that has a Mercedes Dealer but as a direct result of Mr. Duran's actions I will most certainly be traveling the extra distance to bringing our vehicle to the Mercedes Oxnard dealership for service. Additionally I have and will continue to recommend the Service Department to anyone I find in need of mercedes service. More