Mercedes-Benz of Oxnard

Second purchase from mb Oxnard. bought new in 09 and was happy with service assisting me with a warranty repair. bought a pre owned mb in Septemberand was very pleased with the purchasing process as i was happy with service assisting me with a warranty repair. bought a pre owned mb in Septemberand was very pleased with the purchasing process as i was before. After taking the car home i did note SEVERAL issues from an alignment issue, damage to the front spoiler that should have been repaired prior to the car being placed on the lot and a recall that had not been completed. there were a few other small issues that are to be expected with a used car. i bought the car with no warranty and they are taking care og the recall and alignment but being a mbz at an mbz dealer i expected some of these small issues to have been taken care of. either way i am pleased overall and i didnt inspect the vehicle as thoroughly as i should but for the price and being at an mb dealer i didnt think id really have to inspect it so thoroughly. Would still highly reccomend dealership just as with any used car, check it out carefully. If they coulf do a cheap re spray of the front lower spoiler i would be absolutely satisfied and think that would show above and beyond customer service. But again, i should have inspected the.car more carefully. Will definetly return for my automotove needs! Mr.Fischer was an absolute no pressure professional salesman, and Mr.Woods worked magic in finance also showing the utmost in taking.care of the customer. Mb oxnard has definetly earned my business!!! More

Wow... What awesome customer service the Oxnard Merceded Wow... What awesome customer service the Oxnard Merceded Benz Dealership has. From the greeting, of the Sales guy that didn't even know why I was co Wow... What awesome customer service the Oxnard Merceded Benz Dealership has. From the greeting, of the Sales guy that didn't even know why I was coming to the dealer ship to the Excellent professionalism of the Sales manager (Gene) to the finalization of my purchase by Ty..the finance guy. All the extra effort put into my purchase has made me a customer for life. I just can't wait to either refer someone or make my next purchase. The team deserves recognition from Mercedes!! More

I attended a used car sale 03-19-12 that my credit union had and I traded my car in for a vehicle sold by Mercedez Benz of Oxnard. Salesmen were fast friendly of course at the event. I noticed when I drove had and I traded my car in for a vehicle sold by Mercedez Benz of Oxnard. Salesmen were fast friendly of course at the event. I noticed when I drove off there was some issues with the passenger window and radio knobs were gone but the salesman assured me the manager would take care of it and being that it was a weekend I had to call the dealership that monday. After calling for 2 weeks I finally speak with Mgr Andy and at that time my window began to work but I was concerned. He agreed to send me a check for the radio knobs but advised that would be it. They wouldn't fix anythingelse. 05-03-12 my engine light comes on and I took to the nearest dealer to inspect and their were 3 problems totally close to $900. I arrived at the dealership near my home 8am and by 9am I began calling Mercedez Benz of Oxnard to see if they can assist with paying for the repairs being that I just got this car. After being put on hold, transfered, hung up on, told to call back in 15mins, then 45mins due to meetings I wasn't able to leave the dealership until 4pm. The customer service I recevied that day was more than frustrating. I spoke with Jean and he only agreed to pay for 2 of the 3 items that needed repaired. I was left being responsible for repairing a cracked motor mount. I had to be without a car from Thursday - Tuesday. (super inconvience) and I could tell the saleman could carless. The dealership I was at saw me in tears and agreed to let me borrow their loaner vehicle. On 05-31-12 I decided to pay to have the cracked motor mount repaired and I got my credit union involved and they worked with a 3rd party and finally the dealership agreed to reimburse me for what I spent on repairing the motor mount. At this I still haven't received a check for the radio knobs. On 06-07-12 my car stops and when I called my roadside assistance after they jumped my car it wouldn't retain a charge so they were concerned about the alternator. I ended up getting my car towed home and spoke with Autonation and they agreed to reimburse me for battery charge but that would be it. I was that is the risk I take when buying a used car. June 18, I finally received a check for the radio knob & motor mount repair. This whole experience has just been very bad. More

They went above and beyond for us. We are very happy with our experience and it was worth the 6hr drive. Have no negative things to say about these wonderful people. our experience and it was worth the 6hr drive. Have no negative things to say about these wonderful people. More

Nicolas Espinoza found the 2009 used S550 car I requested in about one week and had it shipped to Oxnard despite my long list of desired options and car color (interior and exterior). Ti Wood came up with a in about one week and had it shipped to Oxnard despite my long list of desired options and car color (interior and exterior). Ti Wood came up with a deal I could not refuse and Barry Rudin, the next day, helped add some missing electronic capabilities, make them functional and make arrangements for Lojack and clear overcoat to be added. Not only is the whole dealership very friendly, they are effective in meeting customer needs. More

I just purchased my second car from Edder at Mercedes-Benz of Oxnard. I chose it because I had an exceptional experience the first time, and it was the same for the most recent purchase; great c Mercedes-Benz of Oxnard. I chose it because I had an exceptional experience the first time, and it was the same for the most recent purchase; great customer service, great products, fast and easy to understand financing, and the knowledge that my business is important to them. I recommend Mercedes-Benz of Oxnard to every one I know when I hear they are looking for another car. More

Great approach and inviting. The service was very friendly and professional. I was well-informed and I am very happy with my 2008 C class purchase of Mercedes Benz friendly and professional. I was well-informed and I am very happy with my 2008 C class purchase of Mercedes Benz More

I recently purchased a 2012 C250 Coupe from Mercedes-Benz of Oxnard. I am 61 years old and have purchased many cars. This was by far the smoothest transaction I have ever made. Every step of the process w of Oxnard. I am 61 years old and have purchased many cars. This was by far the smoothest transaction I have ever made. Every step of the process was handled with direct professionalism. My first encounter was with JC. He was straighforward, informative and a pleasure to work with. Monrad Jensen personally delivered my car to my home. He handled the entire transaction with expertise. I can't say enough about how Monrad Jensen stayed on top of the whole process. He even drove out to my house a week later, and programmed my phone! And, set my Sirius Radio Presets for me! As well as, going over all other features of my beautiful new car! I have been driving Cadillacs for 35 years. I will never own another vehicle except Mercedes! I give my highest rating to Monrad Jensen and JC of Mercedes-Benz of Oxnard! Thank you! Lorraine Terranova President/Terranova Associates and Founder of the Widows Ministry More

Poor/Bad service provided by either of these individuals. Not a even common courtesy to return phone/voice-mail and e-mails back to attempt to resolve the problem or to apeace the situation. Not a even common courtesy to return phone/voice-mail and e-mails back to attempt to resolve the problem or to apeace the situation. More