Mercedes-Benz of Orlando - Service Center

This is my third purchase from this dealership,so much so I bought my best friend to get my car wash & we both purchase Mercedes & it was great service & the best experience ever. There was no pressure. Te I bought my best friend to get my car wash & we both purchase Mercedes & it was great service & the best experience ever. There was no pressure. Terry helped the both of us lay the ground work with what cars we would like. We both choose two cars within our budget and Terry & Bruce did the rest. We never felt so special. They took there time with us. We were not use to being treated that way. The last two times for me it was just a tranaction and the third time was a charm a great experience. I had no idea I would leave with a carI love. We are both are still so happy and are still talking about how great the experience with two men that made us feel like a million dollars. The last two times I settled and they both told me I did not have to settle. I always wanted a white sedan and that is what I got. My girlfriend & I laughed exchange our dreams amd wants and Terry & Bruce made our dreams come true. They let us take our time and change our mines as women do and they never looked frustrated or showed disscussed. Even though I did not buy a 2012 I feel like I did. Thank nyou Mercedes for stepping up to the plate. No one beleives our story, but they are looking forward to buying there next Merecedes there. From the time the process started to the financial itnwas all great. They explain payments , the car . and we gained a family. Thanks again Terry and Bruce for making two women dreams come true More

It is my pleasure to provide "feedback" It is my pleasure to provide "feedback" regarding my experiences with both Phil Carter and Debbie Matteson over a period of more than ten years. It is my pleasure to provide "feedback" regarding my experiences with both Phil Carter and Debbie Matteson over a period of more than ten years. Put succinctly, both Debbie and Phil are helpful, and honest in all transactions. My wife and I have been customers of the Dealership from the time when it was located on Mercy Drive in Orlando during which we have been exceedingly well served by MB vehicles, sales, and service. Eli H. Subin More

I received exceptional customer service from start to finish. My first contact was with Shemeka in customer service. She set the tone for my entire customer service experience, which was delightful. The finish. My first contact was with Shemeka in customer service. She set the tone for my entire customer service experience, which was delightful. The dealership was able to accomodate my vehicle (delivered on a wrecker), without having an appointment. The service department performed an extensive diagnostic on my vehicle and ordered the necessary parts in a timely manner. I explained to the Assistant Service Manager, Mike Hertz that I had travel plans and needed my vehicle operable as soon as possible. Mr. Hertz and the service team did an AWESOME job delivering my vehicle operable and I was able to make my trip. Thanks Mercedes-Benz of Orlando!! More

Eric and Odit in service have taken care of my three Mercedes for many years and it always a pleasure to work with them. Mercedes for many years and it always a pleasure to work with them. More