Mercedes-Benz of Orlando - Service Center

The biggest insult(or lie) was given to me at MB of Orl. Today I received a call from this dealer stating that before they could repair my car I had to get new brakes( drums, etc.), new tires( balancing,etc. Today I received a call from this dealer stating that before they could repair my car I had to get new brakes( drums, etc.), new tires( balancing,etc.) because the technician needed to road test the vehicle for 200 miles and he needed safety.Last time my car was repaired there I drove it home and four days later it broke again and I parked in my garage for almost a year and didn’t drive it ever since.No mention of new brakes or tires was made the last time they repaired it, maybe the brakes and tires were worn inside my garage!I will spend the rest of my days telling everyone about this horrible experience and the New Jersey headquarters will be informed also. More

thieves!! Worst car manufacturer ever. Not designed "for endurance" as they sell but yes to steal from you over with their dishonesty. They won´t diagnose any i Worst car manufacturer ever. Not designed "for endurance" as they sell but yes to steal from you over with their dishonesty. They won´t diagnose any issue while in warranty but they will be very thorough as soon as the warranty is expired so they can screw you over with their insulting and outrageous rates. Besides being xxxxty cars -at least mine was-, these guys are just thieves. I will never ever buy from these thieves again. I bought a 70k car from them and had issues from day one. Took it to the dealership and they did not diagnose properly but just replaced some parts, I guess just to make me happy. I told them I was concerned about having brought the vehicle for a couple of times due to suspension issues and that my warranty was expiring and they said the would stand behind their product. Warranty expired, 34k miles, purchased 3 1st maintenances from them at car purchase so always maintained at dealer, took it to dealership with suspension issue - car leaning to the right - and they wanted 10k. Did not expect this from a named brand like Mercedes. I guess no one is save from greed. More

Left my car with an airbag that could deploy at any moment My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my fac My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the driver's seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet, saw his office empty, & I was told he left for the day. On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando More

Very professional and courteous Our smart car service was done professionally and the service manager Mike Shattuck was very helpful and very professional The quality of the work wa Our smart car service was done professionally and the service manager Mike Shattuck was very helpful and very professional The quality of the work was exceptional More

The best Metcedes dealership in Orlando The most important thing is that they are very curtious and professional. Having a smile when you arrive for service always makes my day lots easyer t The most important thing is that they are very curtious and professional. Having a smile when you arrive for service always makes my day lots easyer to handle why I'm there. More

Great service and best customer service the service department is the best and the don't used rental car as loaners the used there on Mercedes cars as loaners This dealer beats by far Mercedes benz o department is the best and the don't used rental car as loaners the used there on Mercedes cars as loaners This dealer beats by far Mercedes benz of south Orlando More

Went to the Dealership to have my tire checked and car washed and ended up purchasing a car :). Jorge was a pleasure to work with, he was very informative and knowlegeable about the car and the features washed and ended up purchasing a car :). Jorge was a pleasure to work with, he was very informative and knowlegeable about the car and the features. This is my 3 MBenz for this Dealership and I highly recommend them. More

I own a 2012 C63 AMG Coupe (with the AMG Development Package. A few weeks ago, I decided to take my C63 to the nearest AMG Performance Center in Maitland, Florida (Mercedes-Benz of Orlando), for the 1,8 Package. A few weeks ago, I decided to take my C63 to the nearest AMG Performance Center in Maitland, Florida (Mercedes-Benz of Orlando), for the 1,875 miles differential oil change service. I also needed some warranty work done to the weather strip on the right-side door. To avoid multiple trips to complete the service (I live 45 miles from the dealer, about 1-hr drive one-way), I scheduled a service appointment specifically indicating that I needed a new weather strip for the right-side door, as well as the 1,875 differential oil change. When scheduling the appointment, the service department noted all my personal and vehicle information, including the VIN of the car. Unfortunately, no one at the Mercedes-Benz of Orlando listened to my service requests because when I arrived for my scheduled appointment, I was told that they had to order the weather strip. Strike one. During the conversation with my Service Advisor, Mike Shattuck, it was apparent that he was not familiar with the 1,875 miles (or 2,000 miles) differential oil change. I found his lack of knowledge strange since this was – supposedly - an AMG Performance Center. Nevertheless, in order to avoid any further misunderstandings, I agreed to have the differential oil change postponed and gave my Service Advisor, Mike Shattuck, a list of the parts needed for the Differential Oil change according to the Mercedes-Benz Service Bulletin: (a) 2 new drain/fill plugs, Part # A001 990 23 17, and (b) 3-4 500ml bottles of Synthetic Differential Oil, Castrol SAF-XJ 75w-140, Part # A001 989 52 03 10. Just to make sure, I asked my Service Advisor, Mike Shattuck, to staple the handwritten list of parts to the work order. My second appointment was scheduled for a week later. And so, 3.5 hours later I was back home without any service done on my car and a completely wasted work-morning/afternoon. About 10 days later, I returned with my car to the Mercedes-Benz of Orlando for appointment No. 2. After waiting 2.5 hours, my Service Advisor, Mike Shattuck, informed me that the service had been completed. The work order reflected that the weather strip had been replaced and that the differential had been serviced with the appropriate Castrol Differential Oil. However, the drain/fill plugs had not been replaced as per the Service Manual. I challenged Mike Shattuck on this issue and he confirmed that the mechanics had not replaced the plugs and – worst of all - that they did not have them in stock. I was shocked. Strike two. After all, I had handfed my Service Advisor, Mike Shattuck, with a list the parts needed for the service about 10 days earlier. I could not understand why Mercedes-Benz of Orlando was – once again – not prepared to completely fulfill my service requests. Mike Shattuck accurately noticed my disappointment and asked me to give him another opportunity to “make it right.” Reluctantly, I said “okay.” Mike Shattuck told me he was going to order the drain/fill plugs right away, and we scheduled appointment No. 3. Just to make sure I did not waste another day dealing with this oil change, I told Mike to call me if the parts ordered did not arrive in time for appointment No. 3. “Of course…” Mike said. And so, 4.5 hours later I was back home with an incomplete service, another wasted work-morning, and appointment No. 3 scheduled to get my drain plugs. Two days later, April 6, 2012, I drove for the 3rd time to the Mercedes-Benz of Orlando. Shortly after arriving at the dealership my car was taken away by a technician, and I went to the Customer Lounge to wait. An hour lapsed while I waited. Finally, Mike Shattuck came into the Customer Lounge to inform me that the drain/fill plugs had not arrived! Strike three. According to Mike, they were “stuck somewhere in Texas.” I tried my best to contain my anger and frustration. I failed. I could not believe that anyone would have such lack of respect for another person’s time and patience – forget about the fact I was a paying customer! I am referring to basic social and human relations skills. I asked to speak to Ed Taylor, the Service Department Manager at the Mercedes-Benz of Orlando. I will not go into the details of our conversation, but you can always contact Ed Taylor at (321) 436-4352 for the particulars. I also tried to contact Bob Barryhill – The General Manager – but I haven’t been successful so far. And so, 3.5 hours later, I find myself back home drafting this review, with an incomplete service and another completely wasted work-morning. When I ordered/purchased my 2012 C63 AMG I was promised a great car and, more importantly, “exceptional customer service.” That was the bargain. Mercedes-Benz would take my money and in return they would deliver a car and “exceptional customer service.” I paid in full, thus keeping my end of the bargain; Mercedes-Benz, on the other hand, has failed to deliver reasonable customer service (much less “exceptional customer service”) on three consecutive occasions. In my business, the foregoing is commonly known as breach of contract; on the streets it is simply known as crappy service. The motto of the Mercedes-Benz Service Department is “The Right Service. Right Now.” In the email I received from the dealer, the motto is "Fixed Right the First Time Guarantee." Seriously? I can objectively say that the service performed on my C63 was “The Wrong Service, Right Now” or “The Right Service, Eventually – If You Keep Trying.” Three (3) service appointments and about 11 hours of my personal time was insufficient to complete the first, very basic, scheduled service on my 2012 C63 AMG. How many more times will it take? Is this Mercedes-Benz's SOP? Will Mercedes-Benz compensate me for the 11 hours I wasted when I could have been in my office practicing law for a generous rate per hour? More