Mercedes-Benz of Orlando - Service Center

Christian Vasquez does a phenomenal job and provides great customer service. Will definitely recommend each time. great customer service. Will definitely recommend each time. More

OMG, please don't go here if your not on vacation, they have no respsct for your time. No loaner vecheicles, No shuttle servive. Out of the three days that I had to come there my wait was a total of EIGHT have no respsct for your time. No loaner vecheicles, No shuttle servive. Out of the three days that I had to come there my wait was a total of EIGHT HOURS. to relace a xxxx TIRE! Oh there is more. I tried to speak with the service mananger and he said that he did'nt have time! OMG! More

Christian in Service Department was very efficient and effective in his communication with me when my car was brought into the dealership. Informed me along the way the status of car and when it was going effective in his communication with me when my car was brought into the dealership. Informed me along the way the status of car and when it was going to be completed. Even had the air filter replaced at no charge. Would absolutely recommend going to Christian as Service Advisor for professional service. More

Christian was very helpful and went above and beyond to help us. He kept us filled in on the status of the repair. He was great! help us. He kept us filled in on the status of the repair. He was great! More

Great customer care and personal service! It’s always a nice treat to have your car returned washed, too! nice treat to have your car returned washed, too! More

Good dealership with a great staff. Beware of pricing - they are expensive. At least compared to our previous dealer in MD. Our service advisor Drake went out of his way to make it a good experience and they are expensive. At least compared to our previous dealer in MD. Our service advisor Drake went out of his way to make it a good experience and ensure we were taken care of. MB dealers have always had service loaners but that seems to becoming more of a challenge. We scheduled our service 2 weeks in advance (2 vehicles) to secure a loaner. The day prior the service advisor called to let us know no loaner was available. The good - we didn’t show up at 7am expecting a loaner. Drake was able to secure one, and called the next day. I am grateful of course, but this may be an issue for some customers to be clear on your need and ensure a loaner is available. Note for the dealer - if loaners are not going to be available, there are cheaper independent service shops that will put a dent in your business. Hopefully this is just another challenge with the 2020-2021 economy, and will pass. More

Great service every time.I will continue to use the Great service every time. I will continue to use the service department and recommend it to all my friends. The service was completed on my time requ Great service every time. I will continue to use the service department and recommend it to all my friends. The service was completed on my time requirement More

my service advisor was extremely in tune to what my needs and that of my vehicle were. and that of my vehicle were. More

Always very personable with a pleasant area to sit and wait… This time they were ahead of schedule with my service A. Draper and Marcus are always awesome. Although … I am still waiting for a callback f wait… This time they were ahead of schedule with my service A. Draper and Marcus are always awesome. Although … I am still waiting for a callback from Marcus. We have a dent on our car that he said his paint and body guy comes in once a week to fix things like that he took a picture and I’m still waiting for a call. More

Excellent and punctual service. Service advisor Rafael Pena did an outstanding job taking care of my E400 car. I recommend M-B of Orlando to anyone who needs to service an M-B car. Pena did an outstanding job taking care of my E400 car. I recommend M-B of Orlando to anyone who needs to service an M-B car. More