Mercedes-Benz of Orlando - Service Center

Exceptional Service! Service Advisor understood my vehicle concerns and handled above my expectations. They accommodated me based on my short timelines and completed the Service Advisor understood my vehicle concerns and handled above my expectations. They accommodated me based on my short timelines and completed the work as quickly as promised. More

Set up an appointment in a timely and professional manner. Arrived at the dealership for the maintenance appointment and was treated in a very courteous and professional manner by all of the dealersh manner. Arrived at the dealership for the maintenance appointment and was treated in a very courteous and professional manner by all of the dealership personnel. Time spent waiting for the maintenance service to be completed was very minimal and I was in a very clean and comfortable waiting area More

Make it easier for people who actually work. I like the fact that they open 27/7. Good service overall. I like the fact that they open 27/7. Good service overall. More

I appreciated the online appointment, very easy to use with one day wait. The staff is busy and competent, the facilities clean and comfortable with great snacks! They offered to take me home and then ca with one day wait. The staff is busy and competent, the facilities clean and comfortable with great snacks! They offered to take me home and then came and picked me up after my car was ready. Couldn't ask for more. More

My rep was timely and came out to greet me. I discussed 2 concerns, he looked at the car and noted it on my repair slip. I was given a ride home. Later I received a video of my car with the re I discussed 2 concerns, he looked at the car and noted it on my repair slip. I was given a ride home. Later I received a video of my car with the repairman's voice showing & telling me my car was all fixed and everything looked great. Tires, brakes, undercarriage, no leaks, etc. I was picked up and my car was ready and washed and vacuumed so she looked great when I picked her up. Thank you for the great service and attention to detail! More

I like the fact that the service advisor keeps me advised while I’m there waiting. I also like the fact that they do such a good job while I’m there waiting. I also like the fact that they do such a good job More

Mike Hertz our service manager takes the best care of us. He is responsive and we have trusted him with all of our vehicle of the years. He is responsive and we have trusted him with all of our vehicle of the years. More

We've had a truly awful experience every time we've come to this dealership for service. Our service rep is always condescending and if you are a woman, he *will* talk down to you as if you know nothing abo to this dealership for service. Our service rep is always condescending and if you are a woman, he *will* talk down to you as if you know nothing about your car. We have asked to switch to a new rep but the dealership has insisted we stick with the one we have as he "knows the car." He does not know the car. He looks up our history on his ipad right in front of us every time we come in--anyone could do that. I brought my car in for service (with an appointment) on a Tuesday morning and it wasn't even looked at until late afternoon--and that was only after I called to check in, and had to essentially beg to have it looked at. In fact, our car was with the dealer for 3 days, and never received an update without calling myself. We were without a car for 3 days (for a service that could have been completed same-day) and I was never offered a loaner or even a ride home, despite the fact that I had my infant with me at drop-off and made it clear that we did not have another car and would be stranded at home while repairs were completed. I should have known we were in for another bad experience when I had to wait for a half hour in the waiting room, newborn in tow, just to drop the car off, when I arrived on time, at my appointment time. We love our AMG and have been loyal to this dealership as it's where we purchased our car, but we've put up with sub-par treatment for far too long. Will be taking our business elsewhere from here on out. More

Service rep Mike H. Is professional, courteous & always helpful! I’ve enjoyed having him service our vehicle for over 5 years!! Thanks Mike!! Is professional, courteous & always helpful! I’ve enjoyed having him service our vehicle for over 5 years!! Thanks Mike!! More