Mercedes-Benz of Orlando - Service Center

Went to the dealer for a new battery. Marcus was very professional and explained the needs for my vehicle. He explained about some recalls and he will order parts and schedule my appointm Marcus was very professional and explained the needs for my vehicle. He explained about some recalls and he will order parts and schedule my appointment. . More

Mike Hertz is a wonderful service advisor. He makes me feel like he knows me and my car. I will be back again. He makes me feel like he knows me and my car. I will be back again. More

Form the very beginning, this dealership treated me with respect, courtesy, and care. The personnel are always friendly and accessible. Also, the explain what needs to be done, what they have done, and why respect, courtesy, and care. The personnel are always friendly and accessible. Also, the explain what needs to be done, what they have done, and why. Dante Clifton was my sales person when I initially purchased the vehicle, and he never misses a chance to greet me warmly with a smile, speak to me, and see how things are going with me and the car. He does this everytime if he sees me at the MB Maitland Dealership when I come in for service. Rafael Pena is my service advisor and, he too, greets me with respect, a smile, and makes sure that my concerns are noted and addressed promptly. More

My visits are always met with courteous employees and a great experience. They always take any issues I may have. The reason I select a Mercedes is because of their service. great experience. They always take any issues I may have. The reason I select a Mercedes is because of their service. More

Rafael Pena our service advisor is THE reason why we continue to use MB of Maitland as our trusted dealership. He is amazing. He genuinely cares about his customers and always goes above and beyond to continue to use MB of Maitland as our trusted dealership. He is amazing. He genuinely cares about his customers and always goes above and beyond to ensure that we are 100% satisfied. Truly he is the difference between MB Maitland and the other MB dealerships. More

Mike shattuck was amazing handled everything I needed done always kept me updated and was very friendly done always kept me updated and was very friendly More

Mercedes Benz of Maitland helped to solve a serious and dangerous problem with my daughters car that was misdiagnosed and was in another dealership for warranty work. Francisco the service technician and t dangerous problem with my daughters car that was misdiagnosed and was in another dealership for warranty work. Francisco the service technician and the mechanic who’s name I don’t know were both a Godsend. The car which sat in the other dealership for 18 days, was fixed and returned in just 2. Maitland Mercedes we’re always ready to listen to our concerns and address every one of them. They were in constant communication every day, and when we picked it up we test drove it and we’re told unless we were 110 percent happy, they would look at it again. I highly recommend this dealership not just for service but for purchase of vehicles. Honesty and being a trustworthy dealership these days is hard to find. Mercedes of Maitland was a diamond in the ruff. Thank you for priory my daughter and grandson, I will never forget. More

Had a dead battery, but they were able to quickly get my car in an install a new battery. car in an install a new battery. More

Alberto answered all my service questions. He had the tech show me and explain the problem he identified with my braking system before our long road trip. All staff was very informative. I was He had the tech show me and explain the problem he identified with my braking system before our long road trip. All staff was very informative. I was even loaned a car not planned for for a few hours. I appreciated this request at a short notice. More