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Mercedes-Benz of Orlando - Service Center

Maitland, FL

4.7
275 Reviews

275 Reviews of Mercedes-Benz of Orlando - Service Center

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January 01, 2023

Service was performed as promised ahead of time estimated. Raymond was my first-time service advisor, and he was great. More

by gsczep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Cornell Jr
Jan 04, 2023 -

Mercedes-Benz of Orlando responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 30, 2022

Upon arrival I was looking for my advisor and he wasn’t there yet. My appointment was at 8 by 8:30 he still wasn’t there. So I got up out the waiting room to ask what’s going on. They took my keys and it t More

by Cindyp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Jan 03, 2023 -

Mercedes-Benz of Orlando responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (407) 680-0784 to discuss what we can do to help.

December 28, 2022

2nd time working with Francisco and he was absolutely great as he was last time More

by jasonebanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Jan 01, 2023 -

Mercedes-Benz of Orlando responded

Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

December 19, 2022

Provide me with good information and advice along with great service. Definitely the best Mercedes service in the Orlando area. More

by Hk09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Dec 21, 2022 -

Mercedes-Benz of Orlando responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 07, 2022

I give thier employees a thumbs up. They were Very helpful n courteous which helped pass the time of my 6 hrs wait. More

by panew61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Cornell, Lynn-service, a young man who works with Ray
Dec 09, 2022 -

Mercedes-Benz of Orlando responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

December 02, 2022

I have been a customer for over 25 years and this was a horrible example of the honesty, integrity and passion for good service I have ever seen from them. More

by suziemuench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond I think
Dec 04, 2022 -

Mercedes-Benz of Orlando responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (407) 680-0784. We hope to hear from you.

Dec 04, 2022 -

suziemuench responded

I will call you on Monday afternoon

November 30, 2022

Hi, my visor was excellent. He explained everything to me. The service was done in a reasonable mama time, and I had a very nice comfortable air to sit and do some work while I More

by IracksEmily Cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember his name but he was excellent 6 stars
Dec 01, 2022 -

Mercedes-Benz of Orlando responded

Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 28, 2022

Mike and his team got my turned around in record time. I appreciated his responsiveness and his personal handling of my vehicle. Thanks Mike!! More

by verne.bragg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Shattuck
Nov 29, 2022 -

Mercedes-Benz of Orlando responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 27, 2022

Mike and his team at Mercedes of Maitland are top notch, personable, accommodating, and professional. I wouldn’t take my car anywhere else. I had a gas fume leak. Mike explained the issue and the cost of r More

by Twithallmyheart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 29, 2022 -

Mercedes-Benz of Orlando responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 27, 2022

Alberto Llado is an excellent service manager who honestly makes sure that my 2012 C63 AMG is maintained. Many thanks to Rev. Llado. More

by Trichardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rev. Alberto Llado
Nov 29, 2022 -

Mercedes-Benz of Orlando responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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