Mercedes-Benz of Orlando - Service Center

We had a recall issue which was handled quickly and efficiently. Mike Hertz has been our adviser for many years and his professionalism is unmatched in my experience. Aside from our penchant of a Benz, efficiently. Mike Hertz has been our adviser for many years and his professionalism is unmatched in my experience. Aside from our penchant of a Benz, Mike is the reason I keep coming back for service and when purchasing a vehicle. More

The prompt response and appointment scheduled to take care of my car maintenance was great. My Service Rep, Marcus is the best! He is very professional, courteous, and honest! I received updates on th care of my car maintenance was great. My Service Rep, Marcus is the best! He is very professional, courteous, and honest! I received updates on the progress and status of my car, timely. Very little wait time! Highly recommend this dealership and this Service Rep. More

We had a problem with a repair and they stepped up and took care of it. They fixed everything to make sure we were completely satisfied! Mike and Alberto were extremely kind, knowledgeable and helpful. took care of it. They fixed everything to make sure we were completely satisfied! Mike and Alberto were extremely kind, knowledgeable and helpful. I highly recommend them. More

Francisco my service writer from the dealership was great at explaining everything. They sent me home and picked me up the next day in a car. It was easy to deal with them and I highly recommend them. at explaining everything. They sent me home and picked me up the next day in a car. It was easy to deal with them and I highly recommend them. More

GREAT response to a Dying battery on Friday afternoon. Thanks Marcus for being awesome in the face of adversity! Thanks Marcus for being awesome in the face of adversity! More

My service has always gone smoothly with Raphael. He is kind and welcoming. My car is returned clean and washed with a notification phone call. This gives me time to plan my schedule and ride back. O He is kind and welcoming. My car is returned clean and washed with a notification phone call. This gives me time to plan my schedule and ride back. Only preference is a loaner car!!! More

I travel 2. 5 hrs just for this dealership!! Amazing ppl ! From my salesman, shout out to Marcus! To Mike at service dept!! 5 hrs just for this dealership!! Amazing ppl ! From my salesman, shout out to Marcus! To Mike at service dept!! More

I have used this dealer ship for more than 20 years and In the past they have been great. However, my last visit with them has me very, very upset, and I would like the chance to speak to the service manag In the past they have been great. However, my last visit with them has me very, very upset, and I would like the chance to speak to the service manager. I don't wish to say more or answer any questions on this form until I speak to the Service Manager! More

This was my second visit to this Mercedes location. I went in to get 4 new tires and while there was a little delay with my getting my car back because it was the weekend I have to say that my advisor I went in to get 4 new tires and while there was a little delay with my getting my car back because it was the weekend I have to say that my advisor Raymond Cornell was very professional and cordial in helping resolve the delay. I would like to recommend this location and its advisors. THANK YOU VERY MUCH FOR TAKING CARE OF MY PRECIOUS VEHICLE!! :0) More

Excellent, courteous customer service provided by Rafael Pena from service department. The services needed were explained and wait time was within time projected. Pena from service department. The services needed were explained and wait time was within time projected. More