Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Orlando
Maitland, FL
538 Reviews
Since opening our doors over 45 years ago, many of our customers have returned time and time again to purchase, lease and service their luxury automobiles here at Mercedes-Benz of Orlando in Maitland. One of the primary reasons for this loyalty is the 500 years of combined Mercedes-Benz experience represented by our Parts, Service and Sales teams. At Mercedes-Benz of Orlando in Maitland, we know that driving a Mercedes-Benz is an exciting experience, and we are just as excited to have you as a member of the Mercedes-Benz family.
Please stop by to visit our newly renovated and expanded sales showroom. It truly represents the fine quality that you expect from Mercedes-Benz. We look forward to seeing you, soon!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 538 reviews
June 25, 2011
It is my pleasure to provide "feedback" It is my pleasure to provide "feedback" regarding my experiences with both Phil Carter and Debbie Matteson over a period of more than ten years. It is my pleasure to provide "feedback" regarding my experiences with both Phil Carter and Debbie Matteson over a period of more than ten years. Put succinctly, both Debbie and Phil are helpful, and honest in all transactions. My wife and I have been customers of the Dealership from the time when it was located on Mercy Drive in Orlando during which we have been exceedingly well served by MB vehicles, sales, and service. Eli H. Subin More
by Eli H. Subin
Employees Worked With
Debbie Matteson, Phil Carter, Phil Carter, Debbie Mattison
June 25, 2011
I received exceptional customer service from start to finish. My first contact was with Shemeka in customer service. She set the tone for my entire customer service experience, which was delightful. The finish. My first contact was with Shemeka in customer service. She set the tone for my entire customer service experience, which was delightful. The dealership was able to accomodate my vehicle (delivered on a wrecker), without having an appointment. The service department performed an extensive diagnostic on my vehicle and ordered the necessary parts in a timely manner. I explained to the Assistant Service Manager, Mike Hertz that I had travel plans and needed my vehicle operable as soon as possible. Mr. Hertz and the service team did an AWESOME job delivering my vehicle operable and I was able to make my trip. Thanks Mercedes-Benz of Orlando!! More
by rbrownle
Employees Worked With
Mike Hertz, Mike Hertz
June 24, 2011
My whole experience from start to finish was exceptional thanks to Robert at Mercedes of Orlando. I am a first time Mercedes owner and Robert made me feel special from the moment I walked in the dealership thanks to Robert at Mercedes of Orlando. I am a first time Mercedes owner and Robert made me feel special from the moment I walked in the dealership and seen a "Reserved for Alicia" sign printed out decoratively and placed on the dash of my new car! Robert was friendly and efficient and I was driving my new car home within a couple of hours. I contacted Robert a week after purchasing my vehicle for a bluetooth adaptor for my car and he had one sent to me the very next day! I truly feel as if I have made a friend and all of my future car purchases will be from Robert and Mercedes of Orlando; they are true professionals! More
by giaalicia
Employees Worked With
Robert Owens, Robert Owens
June 22, 2011
I was recommended from your previous customer that is why I had visited this dealer. Great service from Frank and the dealer. I would recommend to other people. I had visited this dealer. Great service from Frank and the dealer. I would recommend to other people. More
by sp911t2011
Employees Worked With
Frank Whitton, Frank Whitton
May 13, 2010
My inital experiene at merceds benz of orlando was ok. I My inital experiene at merceds benz of orlando was ok. I went in to lease a C230 for $199 per month the was the ad online . Then a very nasty salesp My inital experiene at merceds benz of orlando was ok. I went in to lease a C230 for $199 per month the was the ad online . Then a very nasty salesperson by the name of Evette was so nasty and said the ad was wrong but because i like the car i work out a deal and took it home. The next day I called nobody would return my calls. I went in within 12 hours tocancel the deal. They said they had already taken my caras a trade in and sold it and the deal couldnt be changed. I explained how unhappy i was with the whole deal and lied to and taken advantage as awomen. It get better went i went to returned my lease i haved spend over $1000 to put new tires ,brakes,oil change tune-up witch they said need to be done before i returnd the car. Went i get there the same nasty girl Evette is now the lease returnd person she now charged me 2-times for the the stuff the i did to the car because i did do the work at merceds-of orlando it did count. Aside from alot of bogus fees i didn't know about before hand. The simple respect of having someone actally talk to you and want to hear your concerns as a customer is non existant here at mercedes benz of orlando very disappointing. The least they could have done is tell me up front about charges. Someone needs to teach this dealership and miss Evette as well as the general manager what customer service really is. Relationship shouldnt end before the ink drys on the paperwork. I was charged 2-times for services the i paid for hav called numeous times i have gone in and i have written letter to the general manager to this day no call no letter. I have seen and talk to numerous other dissatisfied customers and i am willing to join together to keep mercedes of orlando and nasty Evette from ripping people off and taking advantage of more women like me. The owners need to step up and look at their gerenal manager as well as this nasty salesperson Evette and their selling technics and procelures. Where is the customer services and satisfaction. I will continue my crusade as a women and go to all the websites and leave reviews until someon from mercedes of orlando retured a phone call. By the way i got a lexus from orlando lexus and they were great. Jody. More
by papoandbeba
Employees Worked With
Evette
April 12, 2004
Skip is about the best Service writer I have ever dealt with. really goes the extra mile to make sure you know what is going on, and will not send a car out unless all concerns were addressed prior to pic with. really goes the extra mile to make sure you know what is going on, and will not send a car out unless all concerns were addressed prior to pickup. More
by rbusch
Employees Worked With
Skip Huffman
